78. A high degree of means you can accurately assess your own strengths and limitations and have a healthy
sense of self-confidence.
a. self-management
b. social cohesiveness
c. social awareness
d. relationship management
e. self-awareness
79. Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization.
Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership
within the organization. Based on this description, Chandra has what type of personality?
a. Type A
b. Type B
c. Type C
d. Type X
e. Type Y
80. conflict occurs when an individual perceives incompatible demands from others.
a. Attitude
b. Role
c. Personality
d. Perception
e. Ability
81. Type A behavior pattern is characterized by all of these EXCEPT:
a. impatience.
b. devotion to work.
c. aggressiveness.
d. relaxed lifestyle.
e. extreme competitiveness.
82. Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
a. Role conflict
b. Task overload
c. Nonprogrammed decisions
d. Role ambiguity
e. Task underload
Scenario – Layla Fox
Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take on new opportunities. She is a
successful manager who believes that she makes her own destiny through hard work and listening to people. Her
personal problem solving style is intuitive–thinking.
83. Layla can best be described using which of these Big Five personality factors?
a. Agreeableness
b. Openness to experience
c. Conscientiousness
d. Extroversion
e. Emotional stability
84. Layla appears to have a:
a. high external locus of control.
b. high Mach personality.
c. high authoritarian style.
d. high internal locus of control.
e. low extroversion characteristic.
85. A positive attitude toward one‘s job is called .
86. Work behavior that goes beyond job requirements and contributes as needed to the organization’s success is
referred to as ______.
87. Loyalty to and heavy involvement in one‘s organization is called .
88. A condition in which two attitudes or a behavior and an attitude conflict is called .
89. A(n) is an evaluation that predisposes a person to act in a certain way.
90. The process people use to make sense of the environment by selecting, organizing, and interpreting information
from the environment is referred to as .
91. Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called .
92. is the tendency to assign an individual to a group or broad category and then attribute generalizations about
the group to the individual.
93. The occurs when the perceiver develops an overall impression of a person or situation based on one
attribute, either favorable or unfavorable.
94. are judgments about what caused a person’s behavior-something about the person or something about the
situation.
95. The tendency to underestimate the influence of external factors on another’s behavior and to overestimate the
influence of internal factors is called the .
96. An individual’s is the set of characteristics that underlie a relatively stable pattern of behavior in response
to ideas, objects, or people in the environment.
97. is the degree to which a person is able to get along with others by being good-natured, cooperative,
forgiving, understanding, and trusting.
98. The tendency to place the primary responsibility for one‘s success or failure either within oneself (internally) or on
outside forces (externally) is called the .
99. is the belief that power and status differences should exist within the organization.
100. is the tendency to direct much of one’s behavior toward the acquisition of power and the manipulation of
others for personal gain.
101. is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion
to work.
102. are stressors arising from the tasks required of a person holding a particular job.
103. are stressors associated with relationships in the organization.
104. A physiological and emotional response to stimuli that place physical or psychological demands on an individual is
called .
105. Uncertainty about what behaviors are expected of a person in a particular role is referred to as .
106. Briefly describe the perception process.
107. Explain the Big Five personality factors. Are these applicable in an international context?
108. Describe Carl Jung‘s four functions related to gathering and evaluating information for problem solving and decision
making. Which problem solving style would be appropriate for an Accounting profession? Why?
109. What are the four components of emotional intelligence? Explain.