35)
Which component of a vision statement is used less often by managers?
35)
A)
Setting hard to reach targets or goals
B)
Images of the future
C)
Becoming number one in the industry
D)
Raising quality standards
36)
Your manager has just been told that the organization failed to meet its monthly goal. He responds,
“We were just miscued and then stumbled a little. Next month will be entirely different.” What
characteristic of leading positive change does this manager exemplify?
36)
A)
Articulating the left–brained side of the vision
B)
Expressing compassion
C)
Benchmarking to stakeholder expectations
D)
Creating a new language
37)
The word failure is typically absent in the language of successful leaders. What is an alternative
descriptor successful leaders might use?
37)
A)
Impasse
B)
Stoppage
C)
Crash
D)
Nonsuccess
38)
Which information within a vision statement would most likely be interesting?
38)
A)
Information that contradicts weakly held assumptions
B)
Information that is consistent with current beliefs
C)
Information that dramatically challenges the core values of the organization
D)
Information that is true and sincere
39)
A manager in an organization has four team members on the team she manages. Jill is her strongest
performer on the team and Allen, Suzette, and Bill are the weakest performers on the team. To
improve productivity, the manager spends most of her time with Jill. What is the most likely
outcome of this management decision?
39)
A)
Productivity will increase significantly.
B)
Productivity will stay the same.
C)
Productivity will decrease.
D)
Productivity will increase slightly.
40)
Four employees received feedback from their managers. Jose was told what he did wrong and was
given a warning. Jolette was told that she has been too shy in team meetings and is not speaking
enough. Richard was told that his unique skill of analysis has been very valuable to the team.
Gloria was told about some errors she made on the reports the team produced. Who will most likely
feel highly engaged and be more productive?
40)
A)
Richard
B)
Jose
C)
Jolette
D)
Gloria
41)
Small wins create commitment because (1) they enlarge the importance of any one change, (2) they
help avoid resistance or retaliation, and (3) they create the image of progress. Which statements are
correct?
41)
A)
Statements 1 and 2
B)
Statements 1 and 3
C)
Only statement 2
D)
Statements 2 and 3
42)
Which will best help the organization to institutionalize the vision?
42)
A)
Provide an opportunity for only those in management roles to articulate the vision
B)
Provide an opportunity for everyone in the organization to articulate the vision
C)
Provide an opportunity for only those who can articulate the vision in their own words to
share the vision with others
D)
Provide an opportunity for only those who are responsible for public relations to share the
vision with others
43)
During lunch break some employees are discussing certain managers in the organization. One
employee says, “It is great to have Arnold as our department manager. He was born a leader. We
are always doing things right in our department and primarily because Arnold is always watching
to make sure we do it right. Without him, we would have lots of defects and errors.” Based on the
material about leading positive change in chapter 10, does Arnold sound like someone who leads
positive change?
43)
A)
No, he most likely manages stability.
B)
Yes, he is concerned about doing things right.
C)
There is not enough information to decide.
44)
An experiment conducted by Nobel laureate Herbert A. Simon found that novice chess players
remember differently than experienced players what a chess game looked like midgame. Which
statement is an accurate application to management of the results of this experiment?
44)
A)
Having frameworks blocks managers’ ability to remember, because it is a preconceived
notion.
B)
New managers will never perform as well as experienced managers.
C)
A depth of experience can help managers recognize patterns and exceptions to patterns.
D)
There is no way to tell what a manager may remember.
45)
John asks his employees to view other workers as “co–workers,” but not as “friends.” His theory is
that finding friends at work leads to socializing and decreased productivity. He encourages
employees to find friends outside of work. Are positive energy networks likely among John’s
employees?
45)
A)
Yes, his employees will be more productive and generate more positive energy.
B)
No, he won’t foster positive energy in people.
C)
There is not enough information to decide.
46)
Which is the most accurate summary of the differentiation some writers have given between
leadership and management?
46)
A)
Management is about facilitating stability and leadership is about managing change.
B)
Management is about setting direction and leadership is about creating something new.
C)
Management is about controlling variance and leadership is about initiating change.
D)
Management is about equilibrium and leadership is about refining current performance.
C
B
47)
Leaders who use symbols effectively will use them for what?
47)
A)
To create a new language system so that only those that know the language can participate in
the change
B)
To articulate a difficult concept
C)
To hide the meaning of the vision of change so competitors will not learn the strategy and
plan for change
D)
To signal the end of the old way of doing things and the beginning of a new way of doing
things
48)
To ensure credibility, vision statements should (1) challenge core values, (2) be straightforward and
simple, and (3) contain exciting and energizing language. Which statements are correct?
48)
A)
Statements 2 and 3
B)
Statements 1 and 3
C)
Statements 1 and 2
D)
Only statement 3
49)
Bob’s manager had him set a future goal concerning the total sales he could reach in a year. At the
end of the year, Bob was evaluated based on whether he met the goal. Then, he set a future goal
concerning the total sales he could reach in the new coming year. At the end of that year, Bob was
evaluated based on whether he met the goal, regardless of whether the goal was higher or lower
than the previous years’ goal. Applying principles of recreation work, how can Bob’s performance
evaluation be improved?
49)
A)
Evaluate Bob compared to other peoples‘ performance
B)
Evaluate Bob compared to past performance
C)
Evaluate Bob based on whether he sets easy goals or challenging goals
D)
Evaluate Bob based on whether his sales are close to his goal
50)
Which is a method for creating readiness for positive change?
50)
A)
Focus on positive deviance
B)
Build on strengths and best self
C)
Institute symbolic events
D)
Communicate the vision frequently
E)
Turn students into teachers
51)
According to the text, what should metrics for institutionalizing change be?
51)
A)
Precise about accountability
B)
Simple
C)
Clear
D)
Full of new language
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.
52)
Consistency and frequency are necessary for a leader to achieve commitment to what the leader
wants.
52)
53)
“How are we doing relative to our best competitors?” is a question that can be asked to help set a
best practice standard based on comparative standards.
53)
54)
Managers who recognize patterns and exceptions to patterns are able to manage change more
effectively than managers who do not recognize these things.
54)
55)
No company can make money over time without capable and skillful employees.
55)
56)
Institutionalizing change is a critical prerequisite to successfully articulating a vision throughout an
organization.
56)
57)
One way for a manager to articulate a vision of abundance is to institute unforgettable symbolic
events at the beginning of a change process.
57)
58)
Organizations are formed to create stability, steadiness, and predictable conditions. They try to
constrain as much change as possible.
58)
59)
Research has found that good occurrences are remembered longer than bad occurrences.
59)
60)
“How are we doing compared to our improvement trends of the past?” is a question that can be
asked to help set a best practice standard based on stakeholder expectations.
60)
61)
Frameworks are like theories that help to provide stability in the midst of constant change.
61)
62)
“Creating irreversible momentum” refers to the “generating commitment to the vision” step of the
framework for leading positive change.
62)
63)
Leadership has been described as maintaining steadiness, controlling variation, and refining
current performance.
63)
64)
Managing change is the same as leading positive change.
64)
65)
Leadership is a permanent condition in which certain skills and competencies are inherent within a
person.
65)
66)
Following the five characteristics of football games could help organizations generate commitment
to vision.
66)
67)
“What is the best we can achieve?” This is an example of a question that can be asked to articulate
the left–brained side of a vision statement.
67)
68)
A manager who is trying to get an organization to move from losing money to being profitable is
trying to get people to move to a place of illness and discomfort.
68)
69)
The expression of compassion, forgiveness, and gratitude is associated with superior performance
in organizations but not associated with superior performance personally.
69)
70)
Mankind now produces as much data on a daily basis as it did in the entire history of the world up
until 2003.
70)
71)
Leaders don’t have to feel overwhelmed about organizational results because when results are
poor, low level employees get fired or become the scapegoats.
71)
72)
Creating a new language is a part of including both the right and left brain and leads to more
commitment toward a newly articulated vision.
72)
73)
Change becomes institutionalized when it happens without anyone being held accountable to
achieve it.
73)
74)
Forming discussion groups so that others can refine and clarify a vision is an example of how to
ensure public exposure.
74)
75)
Research studies have shown that people only remember 5% of what they read, 10% of what they
hear in a lecture, 20% of what they view in a video, 30% of what they observe being demonstrated,
50% of what they discuss in a group, 75% of what they apply, and 90% of what they teach to others.
75)
76)
According to the textbook authors, almost anything can be reproduced in less than half a year.
76)
77)
A symbol should regularly remind individuals of an organization’s vision.
77)
78)
To establish a climate of positivity requires attention to weaknesses and that which brings out the
worst in others.
78)
79)
Currently the department you manage is full of conflict. People seem to be picking sides over a
particular issue and they are becoming bitter toward people on the opposing side of the issue.
However, when the issue is resolved, some great results will come to the organization. This is an
example of how people tend to focus on the problems, challenges and negative parts of an issue.
79)
80)
A manager that is trying to change an organization from being inefficient to being efficient is trying
to close an abundant gap.
80)
81)
Vision statements that are straightforward and simple are more credible.
81)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
82)
A framework for leading positive change was established several months ago in a pizza restaurant. The metrics
they used were (1) The elapsed time to make the pizza, and (2) Customer satisfaction with the time elapsed to
make the pizza. These measures were taken six different times during each week. The average elapsed time and
the average customer satisfaction rating were posted in the employee office each week. The monthly goal was
to increase the customer satisfaction rating by 2%. The yearly goal was to increase the customer satisfaction
rating by 10%. How effective are these measures for supporting positive change?
83)
Explain how effective managers can foster positive energy in people. Define from your own experience
something a manager did to create positive energy within you.
84)
Four employees received feedback from their managers. Jose was told what he did wrong and was given a
warning. Jolette was told that she has been too shy in team meetings and is not speaking enough. Richard was
told that his unique skill of analysis has been very valuable to the team. Gloria was told about some errors she
made on the reports the team produced. Who will most likely feel highly engaged and be more productive? Why
will this person be more engaged and productive? What can be done through feedback to help the other team
members be more engaged and productive?
85)
Compare and contrast recreational work and the work that most people do in organizations today.
86)
Explain the five key management skills and activities required to lead positive change.
87)
Why do small wins create commitment? Explain the advantages of small wins and give one example of a small
win that would create commitment for change within an organization.
Answer Key
Testname: C10
Answer Key
Testname: C10
37
Answer Key
Testname: C10
38