CHAPTER 10: THE PROJECT MANAGER
1. The project manager maintains authority and assigns responsibility to specific individuals or subcontractors for the
various tasks.
a. True
b. False
2. Finally, and most important, the task of organizing involves creating an environment in which the individuals may be
motivated to work together as a project team.
a. True
b. False
3. To control the project, the project manager must track actual progress and compare it with planned progress.
a. True
b. False
4. The project manager plays the leadership role in planning, organizing, and controlling the project, and tries to do it
alone.
a. True
b. False
Chapter 10: The Project Manager
5. The project manager involves the project team in the functions of planning, organizing, and controlling the project
to gain their commitment to successful completion of the project.
a. True
b. False
6. The project manager is a key ingredient in the success of a project.
a. True
b. False
7. Effective project managers have strong leadership ability, ability to develop people, excellent communication skills,
good interpersonal skills, ability to handle stress, problem-solving skills, negotiating skills, and time management
skills.
a. True
b. False
8. Leadership is getting things done through others; the project manager achieves results by not trusting the
project team.
a. True
b. False
Chapter 10: The Project Manager
9. Project leadership involves criticizing the people assigned to the project to work as a team.
a. True
b. False
10. The project manager must create for the team a vision of the result and benefits of the project.
a. True
b. False
11. Effective project management requires a participative and consultative leadership style, in which the project
manager provides guidance and coaching to the project team.
a. True
b. False
12. The project manager establishes the parameters and guidelines for what needs to be done, and then tells the project
team members how to get it done.
a. True
b. False
Chapter 10: The Project Manager
13. The effective manager does not tell people how to do their jobs.
a. True
b. False
14. Project leadership requires involvement and empowerment of the project team.
a. True
b. False
15. The project manager should involve individuals in decisions affecting them and should empower them to make
decisions within their assigned areas of responsibility.
a. True
b. False
16. The capable project manager understands what motivates team members and creates a competitive environment in
which individuals compete as part of a high-performing team and are required to excel.
a. True
b. False
Chapter 10: The Project Manager
17. The project manager must be careful to create situations that cause individuals to become discouraged.
a. True
b. False
18. The project manager must foster motivation through criticism of the project team as a whole and of individual
members. Criticism should be carried out as soon as possible after the action that is being criticized.
a. True
b. False
19. The project manager sets the tone for the project team by establishing an environment of trust, high expectations,
and enjoyment.
a. True
b. False
20. Capable project managers have high expectations of themselves and of each person on the project team. They
believe that people tend to live up to what is expected of them.
a. True
b. False
Chapter 10: The Project Manager
21. Project managers tend to be pessimistic and negative.
a. True
b. False
22. Project managers should encourage a negative attitude on the part of the project team members and manipulate
the team building process.
a. True
b. False
23. Leadership requires that the project manager be highly motivated and set a positive example for the project team.
a. True
b. False
24. The project manager has self-confidence and exhibits distrust in the project team members.
a. True
b. False
25. The project manager leads by making things happen.
a. True
b. False
Chapter 10: The Project Manager
26. The effective project manager has a commitment to limiting the training and development of people working on the
project.
a. True
b. False
27. The project manager uses the project as an opportunity to add value to each person’s experience base so that all
members of the project team are more knowledgeable and competent at the end of the project than when they
started it.
a. True
b. False
28. One way of encouraging project team development is to talk about the importance of self-development at project
team meetings.
a. True
b. False
Chapter 10: The Project Manager
29. Another way of encouraging project team development is to meet with project team members individually at the
start of their project assignments and encourage them to take advantage of their assignments to expand their
knowledge and skills.
a. True
b. False
30. A good project manager believes that all individuals are valuable to the organization and that they can make greater
contributions through continuous learning.
a. True
b. False
31. A good project manager stresses the value of self-indulgence by encouraging individuals to take the initiative.
a. True
b. False
32. A capable project manager provides opportunities for learning and development by encouraging individuals to
assume the initiative, take risks, and make decisions.
a. True
b. False
Chapter 10: The Project Manager
33. Rather than create a fear of failure, the manager acknowledges that mistakes are part of the learning and growth
experience.
a. True
b. False
34. The project manager can try to provide “stretch” assignments that require individual team members to extend their
knowledge and accomplish more than they may think they can.
a. True
b. False
35. Another thing the project manager can do is identify situations in which less experienced people can learn from
more experienced people.
a. True
b. False
36. A final way in which the project manager can develop people is by having them attend formal training sessions.
a. True
b. False
Chapter 10: The Project Manager
37. The project manager should never provide coaching.
a. True
b. False
38. During individual meetings with the project team members, assess opportunities for growth by having the members
identify what they learned by working on the project.
a. True
b. False
39. Project managers must be good communicators.
a. True
b. False
40. Project managers need to communicate regularly with the project team, as well as with any subcontractors, the
customer, and their own company’s upper management.
a. True
b. False
Chapter 10: The Project Manager
41. Effective and frequent communication is crucial for keeping the project moving, identifying potential problems,
soliciting suggestions to improve project performance, keeping abreast of customer satisfaction, and avoiding
surprises.
a. True
b. False
42. A high level of communication is especially important early in the project to build a competitive working relationship
with the project team and to establish low expectations with the customer.
a. True
b. False
43. Effective project managers communicate and share information in one way.
a. True
b. False
44. Communications require that the project manager have good verbal and written communication skills.
a. True
b. False
Chapter 10: The Project Manager
45. Good project managers spend more time talking than listening.
a. True
b. False
46. The project manager establishes ongoing communication with the customer to keep the customer at a distance and
to determine whether there are any changes in expectations.
a. True
b. False
47. Communication by project managers needs to be timely, honest, and ambiguous.
a. True
b. False
48. Effective communication establishes credibility and builds trust.
a. True
b. False
49. It’s important for the project manager to provide timely feedback to the team and customer.
a. True
b. False
Chapter 10: The Project Manager
50. Only the good news should be shared promptly. The bad news should be kept secret by the project manager.
a. True
b. False
51. The project manager must create an atmosphere that fosters timely and open communication with a fear of
reprisal.
a. True
b. False
52. Good interpersonal skills are essential for a project manager.
a. True
b. False
53. It’s important that the project manager develop a relationship with each person on the project team. It requires
making the time to have an informal conversation with each person on the project team and with each key
individual in the customer’s organization.
a. True
b. False
Chapter 10: The Project Manager
54. The project manager should try to learn about the personal interests of each individual by being intrusive.
a. True
b. False
55. In informal conversations, the project manager should use open-ended questions and do a lot of listening.
a. True
b. False
56. Good interpersonal skills enable a project manager to empathize with individuals when special circumstances arise.
a. True
b. False
57. An effective project manager develops and maintains the interpersonal relationships throughout the duration of the
project.
a. True
b. False
Chapter 10: The Project Manager
58. A project manager needs good interpersonal skills to try to influence the thinking and actions of others.
a. True
b. False
59. A project manager also needs good interpersonal skills to deal with disagreement or divisiveness among team
members. Such situations can require delicate handling on the project manager’s part.
a. True
b. False
60. Project managers must be able to handle the stress that can arise from work situations.
a. True
b. False
61. Stress is likely to be high when a project is in jeopardy of not meeting its objective.
a. True
b. False
Chapter 10: The Project Manager
62. The project manager should panic; she or he has to look ruffled.
a. True
b. False
63. The effective project manager is able to cope with constantly changing conditions.
a. True
b. False
64. In certain situations, the project manager needs to act as a buffer between the project team and either the customer
or upper management.
a. True
b. False
65. The project manager needs to have a good sense of humor.
a. True
b. False
66. Used appropriately, humor can help a project manager handle the stress and break the tension.
a. True
b. False
Chapter 10: The Project Manager
67. The project manager can improve her or his ability to handle stress by keeping physically fit through regular
exercise and good nutrition.
a. True
b. False
68. A project manager needs to be a good problem solver.
a. True
b. False
69. Good problem solving starts with the late identification of a problem or potential problem.
a. True
b. False
70. The project manager should encourage project team members to identify problems early and solve them on their
own or seek help if they need to.
a. True
b. False
71. Good negotiating skills are essential for project managers.
a. True
b. False
Chapter 10: The Project Manager
72. During the project life cycle, project managers encounter many occasions to employ their negotiating skills in
interactions with the sponsor or customer, the project organization’s management, subcontractors, vendors, and end
users of the project’s end product.
a. True
b. False
73. During the project life cycle, project managers encounter many occasions to employ their negotiating skills in
interactions with the sponsor or customer, the project organization’s management, subcontractors, vendors, and end
users of the project’s end product. The subject of negotiations can be contract terms and conditions, obtaining
specific resources to staff the project, subcontractor prices, vendor delivery schedules, payment for damages, the
cost or schedule impact of changes, customer approval of designs, the need for rework if quality standards were
not met, the best approach to resolve a technical performance issue, interpretation of acceptance criteria or test
results, approaches to get the project back on track if it is behind schedule and/or over budget, and so forth.
a. True
b. False
Chapter 10: The Project Manager
74. It is helpful if the project manager has developed a mistrusting relationship with the other person because this can
provide a strong foundation for positive and robust negotiations.
a. True
b. False
75. The project manager needs to use effective listening and to be able to make a persuasive case and clearly articulate
her position on issues.
a. True
b. False
76. Negotiating with customers or subcontractors involved in global projects can be particularly challenging.
a. True
b. False
77. The project manager must ignore cultural differences into consideration when negotiating.
a. True
b. False