46. Which of the following statements about total quality is true?
a. Total quality has direct effects on the behavior of employees at all levels in the organization.
b. Chief executives can advance total quality by engaging in a totalitarian approach to management.
c. Quality efforts should always be focused on cost cutting.
d. Quality is unrelated to competitive success.
47. Globalization, workforce diversity, technology, and
organizational behavior in the 21st century.
a. customer satisfaction
b. employee compensation
c. moral and ethical behavior
d. job analysis
are four interrelated themes of importance for managing
48. A questioning, probing attitude is at the core of:
a. job analysis.
b. organizational reality.
c. critical thinking.
d. personal interaction skills.
49. Objective knowledge, in any field of study, is developed through .
a. experience
b. training
c. application of skills
d. basic and applied research
50. Acquisition of objective knowledge and skill development can occur interactively through:
a. rote memorization.
b. experiential learning.
c. reading.
d. imitating the successful behavior of others.
51. As an effective learner of organizational behavior knowledge and skills, the student:
a. must rely primarily on the group process.
b. should not experiment with new ideas and information.
c. must passively accept the direction of others with more knowledge.
d. must accept responsibility for his or her own behavior, actions, and learning.
52. Which of the following groups of functional skills has been identified by the U.S. Department of Labor as
necessary for success in today’s workplace?
a. Resource management, information management, and personal interaction skills
b. Personal interaction, critical thinking, and conflict management
c. System behavior and performance, resource management, and critical thinking skills
d. Critical thinking, conflict management, and information management skills
53. Troubleshooting is an example of .
a. resource management skills
b. information management skills
c. personal interaction skills
d. technology utilization skills
54. Developing skills is different from acquiring objective knowledge because skill development requires:
a. empirical testing.
b. induction.
c. deduction.
d. structured practice and feedback.
55. Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of
psychology.
a. True
b. False
56. The study of individual differences is the main focus of anthropology.
a. True
b. False
57. Management involves the coordination of activities and human resources for the accomplishment of organization
goals.
a. True
b. False
58. It is often how we behave in the midst of change that determines whether change will fail or result in success.
a. True
b. False
59. Early research with individuals, groups, and organizations in the midst of environmental change found that change is
often experienced as a threat that leads to a reliance on well-learned and dominant forms of behavior.
a. True
b. False
60. In the midst of change, people often become rigid and reactive rather than open and responsive.
a. True
b. False
61. A complete understanding of organizational behavior requires only an understanding of the organizational context
within which human behavior is acted out.
a. True
b. False
62. A business firm‘s interaction with the environment is a characteristic of an open system.
a. True
b. False
63. The informal organization is the unofficial part of the system.
a. True
b. False
64. The hierarchy of authority or chain of command is an important feature of the informal organization.
a. True
b. False
65. Global competition is a leading force driving change at work.
a. True
b. False
66. Total quality management is an employee-driven philosophy of management.
a. True
b. False
67. Total quality management is a total dedication to continuous improvement.
a. True
b. False
68. The study and management of organizational behavior is primarily an art rather than a science.
a. True
b. False
69. Skill development is facilitated by structured practice and feedback.
a. True
b. False
70. Organizational behavior is an applied discipline where students are trained in organizational behavior principles.
a. True
b. False
71. Define organizational behavior and name the organizational variables that affect human behavior at work.
72. Big changes disrupt people’s habitual behavior, often creating discomfort and discontent. Briefly identify the four
action steps for responding positively in times of change.
73. Provide an example of a business firm as an open system.
74. Distinguish between informal and formal organizations. Which of these affects organizational behavior?
75. Identify the major reasons why managing organizational behavior is challenging during changing times.
76. What is the difference between objective knowledge and skill development?
77. Describe the activities involved in learning about organizational behavior.
78. In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary
to be successful in the workplace now and in the future. Briefly identify these skills.
79. Conveys the daily conflict, distress, and struggle in organizations
80. Change
81. Reflects an orderly, idealized view of organizational behavior
82. Organizational behavior
83. Opportunities
84. Challenge
Match the following:
a. The applied science of energy and matter
b. The science of human behavior
c. The science of human learned behavior and study of organizational culture
d. A discipline concerned with the study of organizations
e. The science of society and study of groups
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.01.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Leadership Principles
KEYWORDS: Bloom’s: Knowledge
85. Management
86. Engineering
87. Psychology
88. Sociology
89. Anthropology
Match the following:
a. Economic activity outside of the firm
b. An organization’s primary concern, goal, and/or reason for existence
c. Tools, equipment, and procedures for producing output
d. An organization that receives inputs from the environment and releases outputs to the environment
e. The result of an organization’s conversion process
f. The specific setting within which organizational behavior is enacted
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.01.03
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Leadership Principles
KEYWORDS: Bloom’s: Knowledge
90. Task
91. Open system
92. Environment
93. Technology
94. Organizational context
95. Output
Match the following:
a. Dedication to continuous improvement and meeting customer demands
b. Research results or scientific information
c. The mastery of abilities essential to successful functioning in organizations
d. The primary concern for managers in the 21st century
e. Knowledge of results
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.01.06
ORGB.NELS.15.01.07
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Leadership Principles
KEYWORDS: Bloom‘s: Knowledge
96. Feedback
97. Skill development
98. Objective knowledge
99. Total quality management
100. Change