1. The study of organizational behavior is concerned with:
a. psychosocial and interpersonal dynamics in organizations and organizational structure.
b. psychosocial and interpersonal dynamics in organizations and work design.
c. culture, interpersonal, and group dynamics in organizations.
d. psychosocial, interpersonal, and group dynamics in organizations.
2. is defined as the study of individual behavior and group dynamics in organizations.
a. Organization theory
b. Organizational design
c. Organizational behavior
d. Organizational development
3. Which of the following organizational variables affects human behavior at work?
a. Organizational structure
b. Job specifications
c. The macro environment
d. Organizational performance
4. From which of the following levels within an organization would the description of the organization as clockworks in
which human behavior is logical and rational come?
a. Individual level
b. Group or department level
c. Organizational level
d. Internal level
5. From which of the following levels within an organization would the description of an organization as more like a
snake pit, with daily conflict, distress, and struggle come?
a. Group level
b. Organizational level
c. Individual level
d. Department level
6. The snake pit metaphor of organizational behavior conveys the:
a. dark side of organizations.
b. dark side of human behavior.
c. dark side of competition.
d. dark side of the globalization of markets.
7. An internal perspective of human behavior tends to explain a person‘s actions in terms of:
a. his/her work load.
b. his/her past experiences.
c. task design.
d. organization communication channels.
8. All of the following are internal behavioral processes except:
a. thinking.
b. perceiving.
c. judging.
d. leading.
9. The internal or external perspectives offer:
a. complementary explanations for human behavior.
b. similar explanations for human behavior.
c. conflicting explanations for human behavior.
d. alternative explanations for human behavior.
10. When a manager states, “Mary is an outstanding employee because she has a high need for achievement,” which
type of explanation for Mary’s behavior does the manager use?
a. Internal
b. External
c. Interactive
d. Cultural
11. When Mary’s manager states, “Mary is an outstanding employee because she is paid extremely well,” which type of
perspective for Mary’s behavior does the manager use?
a. Internal
b. External
c. Interactive
d. Cultural
12. Kurt Lewin may have best captured alternative explanations for human behavior when he stated that behavior is a
function of:
a. the individual personality and preferences for leadership style.
b. compliant and deviant behavior within social groups.
c. the organizational culture and group dynamics.
d. both the person and the environment.
13. Psychology is defined as:
a. the science of human behavior.
b. the science of society.
c. the study of overseeing activities and supervising people in organizations.
d. the science of human learned behavior.
14. is the applied science of energy and matter.
a. Psychology
b. Engineering
c. Management
d. Medicine
15. The science of human behavior is:
a. anthropology.
b. sociology.
c. engineering.
d. psychology.
16. Culture and the study of learned behavior comprise the domain of:
a. management.
b. anthropology.
c. sociology.
d. psychology.
17. When Black & Decker placed a special emphasis on human productivity and efficiency through the application of
organizational goal setting and differential piece rate systems, they were borrowing ideas from the discipline of:
a. psychology.
b. anthropology.
c. sociology.
d. engineering.
18. Which of the following disciplines’ research focuses on the effects of efficient cultures on organizational
performance and highlights how pathological personalities may lead to dysfunctional cultures?
a. Psychology
b. Sociology
c. Anthropology
d. Medicine
19. The first discipline to take the modern corporation as the unit of analysis and emphasize the design, implementation,
and coordination of various administrative and organization systems is:
a. psychology.
b. sociology.
c. management.
d. anthropology.
20. The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is
an example of a contribution from the discipline of .
a. medicine
b. psychology
c. sociology
d. management
21. People respond with a(n) in the midst of environmental change.
a. open behavior
b. proactive behavior
c. sympathetic behavior
d. reactive behavior
22. The specific setting within which organizational behavior is enacted would be called the:
a. organizational structure.
b. external environment.
c. organizational context.
d. situation.
23. Which of the following is not an internal component of a work organization?
a. Structure
b. Task
c. Technology
d. Consumers
24. The task of an organization is reflected in its .
a. human resources
b. mission or purpose
c. input materials
d. structure
25. In an open system the transformation or conversion of inputs to outputs is accomplished with:
a. technology.
b. task.
c. regulatory agencies.
d. clients.
26. The core technology of a university is its:
a. student brain power.
b. library, laboratories, classrooms, and computer equipment.
c. registration and billing systems.
d. athletic programs.
27. A federal regulatory agency can be considered part of an organization’s:
a. formal structure.
b. labor market.
c. external task environment.
d. transformation technology.
28. The wide range of tools, knowledge, and/or techniques used to transform inputs into outputs in an organization is
called the organization’s:
a. task environment.
b. structure.
c. mission.
d. technology.
29. An organization’s suppliers, customers, and federal regulators are called the:
a. task environment.
b. market.
c. political environment.
d. general environment.
30. The use of Twitter as a marketing and communication device for companies is an example of:
a. social networking.
b. networking elements of an organization’s task environment.
c. the informal elements of an organization.
d. an organization’s technology.
31. The human, informational, material, and financial resources of an organization system would be considered .
a. inputs
b. throughputs
c. the transformation
d. outputs
32. The beliefs and assumptions about people, work, and the organization best reflect the:
a. official organization.
b. overt part of an organization.
c. informal organization.
d. social surface.
33. All of the following are aspects of the formal organization except:
a. job descriptions.
b. the friendship/relationship between two employees.
c. the hierarchical superior–subordinate authority relationship.
d. the workflow sequence between two departments.
34. The Hawthorne studies uncovered the importance of:
a. the workflow and scheduling of work for production efficiency.
b. delegating authority downward and throughout the organization.
c. the informal organization and its impact on productivity.
d. viewing an organization as clockworks.
35. Which of the following is a formal element of an organization?
a. Values
b. Group norms
c. Communication channels
d. Perceptions and attitudes
36. Which of the following is an informal element of an organization?
a. Goals and objectives
b. Job descriptions
c. Group norms
d. Policies
37. The manufacturing sector .
a. includes transportation, financial services and insurance
b. provides the essential infrastructure for different sectors
c. includes the production of basic materials, such as steel, and finished products, such as automobiles
d. is important for the collective well-being of the society because it meets needs that other sectors do not
address
38. A leading force currently driving change at work is:
a. global competition.
b. politics.
c. population.
d. process management.
39. Which of the following groups of factors make managing organizational behavior challenging?
a. Globalization, demography, diversity, and climatic changes
b. Globalization, population, ethics, and transport
c. Globalization, technology, demography, and global climatic conditions
d. Globalization, diversity, ethics, and technology
40. is the total dedication to continuous improvement and to customers so that the customers’ needs are met
and their expectations exceeded.
a. Program management
b. Total quality management
c. Intention mining
d. Supply chain management
41. Which of the following statements about quality is true?
a. Quality can always be optimized.
b. Quality improvement enhances the probability of organizational success.
c. Quality improvement leads to the stagnation of customer needs and expectations.
d. Quality improvement decreases customer responsiveness and resource effectiveness.
42. A significant aspect of total quality management is:
a. that it is business results oriented.
b. self-directed work teams.
c. that it is cross-functional.
d. executive ownership.
43. Which of the following approaches to quality improvement strongly emphasizes statistical modeling techniques?
a. Six Sigma
b. TQM
c. Taguchi’s method
d. The Shanin system
44. Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:
a. customer-driven focus.
b. decision making based on quantitative data.
c. a high-performance system to execute business strategy.
d. an emphasis on self-directed work teams.
45. Which of the following statements is most correct with respect to total quality management?
a. Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave
the assembly line.
b. Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational
behavior.
c. Quality is an employee-oriented philosophy required by quality engineers.
d. Quality is machine driven with quality improvements resulting from use of robotic equipment.