73) Communicating is one of the five basic functions of the management process.
74) Hiring the wrong person for the job, committing unfair labor practices, and having your
people not doing their best are personnel mistakes that hinder firms from achieving positive
results.
75) Autonomy is the right to make decisions, direct the work of others, and give orders.
76) Staff managers are authorized to issue orders to subordinates and are directly in charge of
accomplishing the organization’s basic goals.
77) Human resource managers are generally staff managers.
78) Staff managers have staff authority which enables them to issue orders down the chain of
command unlike line managers.
79) In small organizations, line managers frequently handle all personnel duties without the
assistance of a human resource staff.
80) Human resource managers assist line managers with hiring, training, evaluating, rewarding,
counseling, promoting, and firing employees.
81) Functional authority is the authority exerted by an HR manager as coordinator of personnel
activities.
82) The role of labor relations specialists includes investigating EEO grievances and collecting
data about jobs for the purpose of writing job descriptions.
83) Transactional HR teams focus on assisting top management in big picture issues such as
developing a firm’s long-term strategic plan.
Copyright © 2015 Pearson Education Ltd.
84) In the majority of firms, the task of interviewing job candidates is shared between HR and
the line manager.
85) In most firms, top human resource executives have many years of experience working in the
human resources department, and about 40% of them have professional HR certification.
86) Although technology has changed how people communicate, it has failed to alter traditional
factory work, which requires the specific skills of manual laborers.
87) According to the Bureau of Labor Statistics, between now and 2018 the number of workers
classified as “white, non-Hispanic” will decrease, and the number of workers classified as Asian
will increase.
88) As baby boomers retire from the work force, there will be more people entering the labor
pool than leaving it.
89) In general, Generation Y employees tend to be more family-centric or dual centric than work
centric.
90) Millennial/Generation Y employees bring challenges and strengths. They are said to be “the
most high maintenance workforce in the history of the world.”
91) Modern human resource managers perform transactional duties as well as help top
management develop and execute the firm’s long-term plans.
92) Strategic human resource management refers to performing transactional duties that satisfy
the needs and demands of both the employees and the employer.
93) The primary goal of talent management is managing the training and development needs of
newly hired workers.
94) According to research, less than one-third of all workers in the U.S. are mentally and
emotionally invested in their work.
95) The evidence used in evidence-based human resource management may come from actual
measurements, existing data, or critically evaluated research studies.
96) Ethical issues such as work place safety, and employee privacy rights are all related to
human resource management.
97) The SHRM Human Resource Certification exams include testing on management practices,
staffing, development, compensation, labor relations, and health and safety.
98) Human resource managers who complete professional certification exams can earn SPHR,
GPHR, or PHR certificates.
99) A key concept of the textbook is that human resource management is the sole responsibility
of human resource managers, so line managers and staff managers rely heavily on HR specialists
to hire the best employees.
100) A key concept of the textbook is that effective human resource management practices add
measurable value to an organization.
101) What are the five basic functions of the management process? Explain some of the specific
activities involved in each function. Which function is most closely associated with human
resource management?
102) Why is human resource management important to all managers? What is the role of line
managers in human resource management?
103) Explain the difference between line authority and staff authority. What type of authority do
human resource managers have?
104) What are the three distinct functions carried out by human resource managers? Describe
each function in a brief essay.
105) How have technological trends changed the nature of businesses? In what way has
technology changed human resources management?
106) Today over two-thirds of the U.S. work force is employed in producing and delivering
services, not products. In a brief essay, explain the reasons for this trend.
107) What is human resource management? What competencies are necessary for HR managers
to succeed in today’s business environment? Explain your answer in a brief essay.
108) What is evidence-based human resource management? How does evidence-based human
resource management benefit firms?
109) What ethical issues relate to human resource management? Provide an example to illustrate
your answer.
110) How has increasing globalization affected business? What effect does globalization have on
HRM?