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Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
1. Email is the transmission of messages and files between computers or smart devices over a(n) ____.
a.
STMP
b.
network
c.
ISP
d.
Web app
2. An email account is an electronic mailbox you receive from an ____.
a.
ISP
b.
email service provider
c.
email client
d.
email address
3. An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.
a.
address
b.
client
c.
account
d.
service provider
4. ____ could set up an email account for you.
a.
Your employer
b.
A slide transition
c.
A Smart Guide
d.
Windows Explorer
5. When you have an email account, you also have an email ____.
a.
message
b.
profile
c.
record
d.
address
6. The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook
needs to send and receive email messages.
a.
Auto Account Setup
b.
Quick Steps
c.
domain name
d.
Navigation Bar
7. The last part of an email address is the ____ name.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
a.
user
b.
profile
c.
program
d.
domain
8. The ____ is the part of an email address that identifies a specific user.
a.
user name
b.
icon
c.
profile
d.
domain
9. Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.
a.
Sensitivity level
b.
mailbox
c.
data file
d.
personal storage table
10. As shown in the accompanying figure, the ____ contains the Inbox.
a.
ribbon
b.
title bar
c.
Navigation Pane
d.
File tab
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
11. As shown in the accompanying figure, the ____ contains the message list.
a.
mail folder pane
b.
Navigation Pane
c.
message pane
d.
Reading Pane
12. Clicking the FILE tab, as shown in the accompanying figure, will open ____.
a.
the mail folder pane
b.
Backstage view
c.
the message pane
d.
the ribbon
13. As shown in the accompanying figure, the ____ is a banner displayed at the top of an email message that indicates
whether an email message has been replied to or forwarded.
a.
title bar
b.
ribbon
c.
InfoBar
d.
Reading Pane
14. A message selected in the message list will display in the ____, as shown in the accompanying figure.
a.
Mail folder pane
b.
Inbox
c.
Reading Pane
d.
title bar
15. As shown in the accompanying figure, the Navigation bar contains ____ buttons.
a.
one
b.
two
c.
three
d.
four
16. As shown in the accompanying figure, the ____ accesses information that the Outlook Social Connector displays from
social networks.
a.
People Pane
b.
Navigation Pane
c.
message pane
d.
Reading Pane
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
17. Tap or click the Options tab in the Backstage view to display the ____ dialog box.
a.
Mail Options
b.
Outlook Options
c.
Navigation Options
d.
File Options
18. A message’s ____ advises the recipient on how to treat the contents of the message.
a.
Sensitivity level
b.
Internet Service Provider
c.
Personal Folders File
d.
Information Wizard
19. The information in the ____ routes a message to its recipients and identifies the subject of the message.
a.
message header
b.
profile
c.
message area
d.
domain
20. The ____ is where you type an email message.
a.
message header
b.
greeting line
c.
message area
d.
subject line
21. The ____ states the reason for an email message.
a.
signature line
b.
greeting line
c.
subject line
d.
closing line
22. A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone
number(s).
a.
signature line
b.
greeting line
c.
subject line
d.
closing line
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
23. ____ is the default format for a new email message.
a.
Plain Text
b.
STMP
c.
Rich Text
d.
HTML
24. The computer at your email service provider that handles outgoing email messages is called the ____.
a.
Internet service provider
b.
email service provider
c.
outgoing service provider
d.
outgoing email server
25. Many outgoing email servers use ____ as a set of rules for communicating with other computers.
a.
HTML
b.
ISP
c.
POP
d.
SMTP
26. A ____ is a device that forwards data on a network.
a.
router
b.
server
c.
format
d.
protocol
27. Some incoming email servers use the ____ communications protocol.
a.
POP3
b.
DNS
c.
ISP
d.
SMTP
28. ____ is a communications protocol for incoming email.
a.
ISP
b.
HTML
c.
SMTP
d.
POP
29. The ____ lists the contents of a folder.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
a.
message list
b.
Navigation Pane
c.
Reading Pane
d.
message pane
30. The list of messages displayed in the message pane is called the ____.
a.
reading list
b.
message list
c.
subject list
d.
subject line
31. A ____ is information presented on a physical medium, such as paper.
a.
reading copy
b.
hard copy
c.
message list
d.
hyperlink copy
32. A(n) ____ is a banner displayed at the top of an email message that indicates whether an email message has been
replied to or forwarded.
a.
Navigation Bar
b.
InfoBar
c.
Attachment Preview
d.
subject line
33. A ____ wavy underline means the flagged text is not in Outlook's main dictionary.
a.
red
b.
green
c.
blue
d.
purple
34. A ____ wavy underline indicates the text may be incorrect grammatically.
a.
red
b.
green
c.
blue
d.
purple
35. A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.
a.
red
b.
green
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
c.
blue
d.
purple
36. The ____ folder is the default location for all saved messages.
a.
Drafts
b.
Documents
c.
Messages
d.
Downloads
37. The default importance level for all new messages is ____ importance.
a.
low
b.
high
c.
normal
d.
urgent
38. One way to organize your Outlook items is to create ____.
a.
attachments
b.
profiles
c.
folders
d.
protocols
39. A ____ folder is the location of a document to be moved or copied.
a.
source
b.
start
c.
target
d.
personal
40. A(n) ____ folder is the location where you want to move or copy a file.
a.
end
b.
destination
c.
target
d.
personal
Modified Multiple Choice
41. An email's message header contains ____.
a.
the email address of the recipient(s)
b.
the subject line
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
c.
the message area
d.
a signature line
42. The message area consists of ____.
a.
a greeting line or salutation
b.
the message text
c.
the subject line
d.
a signature line(s)
43. You can use a ____ at the end of the greeting line.
a.
comma
b.
semicolon
c.
colon
d.
period
44. Outlook messages can use the ____.
a.
JPEG format
b.
HTML format
c.
Plain Text format
d.
Rich Text Format
45. A hyperlink is a ____ in an email message or webpage that, when clicked, directs you to another document or Web
site.
a.
word
b.
phrase
c.
symbol
d.
picture
46. Outlook creates email accounts for its users.
a.
True
b.
False
47. Email is a convenient way to send information to multiple people simultaneously.
a.
True
b.
False
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
48. An email message is typically organized into three areas.
a.
True
b.
False
49. As shown in the accompanying figure, an @ symbol separates the user name from the domain name in an email
address.
a.
True
b.
False
50. Once Outlook's Navigation Bar settings are configured, it is not possible to change them.
a.
True
b.
False
51. A personal storage table saves your email files, calendar entries, and contacts.
a.
True
b.
False
52. Outlook configures language settings to match your personal storage table.
a.
True
b.
False
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
53. As shown the accompanying figure, you can set Outlook's default language by selecting the name of the language and
then tapping or clicking the Set as Default button.
a.
True
b.
False
54. As shown in the accompanying figure, you can tap or click Edit in the Outlook Options dialog box to display the
Language options.
a.
True
b.
False
55. Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all
messages created afterward.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
a.
True
b.
False
56. Junk emails are low-importance emails sent by friends.
a.
True
b.
False
57. To preview an attached file created in an Office 2013 application, you do not need to have that application installed on
your computer.
a.
True
b.
False
58. To help protect your computer, Outlook does not allow you to received files as attachments if they are a certain file
type.
a.
True
b.
False
59. A printed copy of an email should not be counted on as a backup.
a.
True
b.
False
60. When a message is forwarded, the original message text is included in the message window.
a.
True
b.
False
61. You should receive permission from the sender before forwarding a message.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
a.
True
b.
False
62. When you reply to a message, you send the message to someone other than the person who sent the message.
a.
True
b.
False
63. Outlook offers three message formats: HTML, Plain Text, and Rich Text.
a.
True
b.
False
64. HTML-formatted messages cannot contain viruses.
a.
True
b.
False
65. Outlook flags only words that are misspelled.
a.
True
b.
False
66. A word flagged by Outlook using a wavy underline is a misspelled word.
a.
True
b.
False
67. Many email users prefer to reply to a message without including the original email address along with their response.
a.
True
b.
False
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
68. You typically attach a file to an email message to provide additional information to a recipient.
a.
True
b.
False
69. A message sent with high importance displays a red dot in the message header.
a.
True
b.
False
70. Quick Steps allows you to customize email actions that you use most often.
a.
True
b.
False
71. An email address is divided into two parts: a user name and a domain name. _________________________
72. An email address contains an exclamation point to separate the user name from the domain name.
_________________________
73. The Reading Pane displays the content of a message without requiring you to open the message.
_________________________
74. The message pane displays the list of files into which messages are organized. _________________________
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
75. RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________
76. Email is short for ____________________ mail.
77. A(n) ____________________ client is an app that allows you to compose, send, receive, store, and delete email
messages.
78. A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.
79. A(n) ____________________ is an organization that provides servers for routing and storing email messages.
80. The first part of an email address contains a(n) ____________________.
81. Email messages are stored in a(n) ____________________ file, also known as a .pst file.
82. Tap or click the 'Default Sensitivity level' arrow to display a list of ____________________.
83. A(n) ____________________ signals an end to an email message using words such as "Thank you" or "Regards."
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
84. When you send someone an email address, it travels across the Internet to the ____________________ email server at
your ISP.
85. The computer handling incoming email messages is known as the ____________________ email server.
86. Unsolicited email messages are known as ____________________ or junk mail.
87. A(n) ____________________ is a word, phrase, symbol, or picture that, when tapped or clicked, directs you to
another document or website.
88. The ____________________ feature in Outlook allows you to preview an attachment you receive in an email
message.
89. A(n) ____________________ is an additional copy of a file or message that you store for safekeeping.
90. ____________________ refers to changing the appearance of text in a document such as the font, font size, and color.
91. If you have concerns about whether the recipient's server is set up to block messages formatted as HTML, use
____________________ as the message format.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
92. When you have a message that requires urgent attention, you can send the message with a(n) ____________________
level.
93. The ____________________ level of a message indicates to the recipient the priority level of an email message.
94. Outlook provides a basic set of ____________________, which are containers that store Outlook items of a specific
type.
96. Describe the structure of a typical email message, including the two main areas of the message and the components of
each of those areas.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
97. Describe how email messages travel from sender to receiver. Include the names of the types of computers that are
involved in the process, as well as the communications protocols that are typically employed.
98. Describe each of the three message formats offered by Outlook.
Critical Thinking Questions
Case 1-1
Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department.
Frank is new to Outlook, so he asks for help in processing the message.
99. Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However,
he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?
a. Acknowledge
c. Reply All
b. Reply
d. Forward
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
100. Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past,
and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is
there anything that Frank can do to prevent this?
a. Yes, he can change the message format to Plain Text.
b. Yes, he can change the message format to Rich Text.
c. Yes, he can change the message format to HTML.
d. No, Frank's son must make changes on his computer to allow the message to be received.
Critical Thinking Questions
Case 1-2
Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to
you for help.
101. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?
a. It is not in Outlook's main dictionary.
c. It may contain a contextual spelling error.
b. It may be incorrect grammatically.
d. It may be a proper name.
102. A name of one of Diane's colleagues is flagged as a misspelling, and she would like to prevent this from happening.
What steps should she take?
a. left-click the name, and click AutoCorrect on the shortcut menu
b. right-click the name, and click AutoCorrect on the shortcut menu
c. left-click the name, and click Ignore on the shortcut menu
d. right-click the name, and click Ignore on the shortcut menu
Identify the letter of the choice that best matches the phrase or definition.
a.
message text
b.
attachment
c.
message pane
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
d.
backup
e.
personal storage table
f.
message header
g.
spam
h.
POP3
i.
Drafts folder
j.
SMTP
REFERENCES:
OUT 8
OUT 34
OUT 18
OUT 12
OUT 12
OUT 16
OUT 16
OUT 18
OUT 22
OUT 18
103. A data file that stores a user's Outlook items.
104. The default location for all saved messages.
105. A file sent along with an email message.
106. Routes an email message and identifies the purpose or contents of the message.
107. Informs the recipient or requests information.
108. Communications protocol used by many outgoing email servers.
109. Communications protocol used to retrieve incoming email messages.
Name:
Class:
Date:
Outlook 2013 Chapter 01: Managing Email Messages with Outlook
110. Lists the contents of a selected folder.
111. An additional copy of a file or message.
112. Unsolicited email messages.
