Name:
Class:
Date:
1. Email is the transmission of messages and files between computers or smart devices over a(n) ____.
a.
STMP
b.
network
c.
ISP
d.
Web app
b
1
2. An email account is an electronic mailbox you receive from an ____.
a.
ISP
b.
email service provider
c.
email client
d.
email address
b
1
3. An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.
a.
address
b.
client
c.
account
d.
service provider
b
1
4. ____ could set up an email account for you.
a.
Your employer
b.
A slide transition
c.
A Smart Guide
d.
Windows Explorer
a
1
5. When you have an email account, you also have an email ____.
a.
message
b.
profile
c.
record
d.
address
d
1
6. The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook
needs to send and receive email messages.
a.
Auto Account Setup
b.
Quick Steps
c.
domain name
d.
Navigation Bar
a
1
7. The last part of an email address is the ____ name.
Name:
Class:
Date:
a.
user
b.
profile
c.
program
d.
domain
d
1
8. The ____ is the part of an email address that identifies a specific user.
a.
user name
b.
icon
c.
profile
d.
domain
a
1
9. Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.
a.
Sensitivity level
b.
mailbox
c.
data file
d.
personal storage table
d
1
10. As shown in the accompanying figure, the ____ contains the Inbox.
a.
ribbon
b.
title bar
c.
Navigation Pane
d.
File tab
c
1
Name:
Class:
Date:
11. As shown in the accompanying figure, the ____ contains the message list.
a.
mail folder pane
b.
Navigation Pane
c.
message pane
d.
Reading Pane
c
1
12. Clicking the FILE tab, as shown in the accompanying figure, will open ____.
a.
the mail folder pane
b.
Backstage view
c.
the message pane
d.
the ribbon
b
1
13. As shown in the accompanying figure, the ____ is a banner displayed at the top of an email message that indicates
whether an email message has been replied to or forwarded.
a.
title bar
b.
ribbon
c.
InfoBar
d.
Reading Pane
c
1
14. A message selected in the message list will display in the ____, as shown in the accompanying figure.
a.
Mail folder pane
b.
Inbox
c.
Reading Pane
d.
title bar
c
1
15. As shown in the accompanying figure, the Navigation bar contains ____ buttons.
a.
one
b.
two
c.
three
d.
four
d
1
16. As shown in the accompanying figure, the ____ accesses information that the Outlook Social Connector displays from
social networks.
a.
People Pane
b.
Navigation Pane
c.
message pane
d.
Reading Pane
a
1
Name:
Class:
Date:
17. Tap or click the Options tab in the Backstage view to display the ____ dialog box.
a.
Mail Options
b.
Outlook Options
c.
Navigation Options
d.
File Options
b
1
18. A message’s ____ advises the recipient on how to treat the contents of the message.
a.
Sensitivity level
b.
Internet Service Provider
c.
Personal Folders File
d.
Information Wizard
a
1
19. The information in the ____ routes a message to its recipients and identifies the subject of the message.
a.
message header
b.
profile
c.
message area
d.
domain
a
1
20. The ____ is where you type an email message.
a.
message header
b.
greeting line
c.
message area
d.
subject line
c
1
21. The ____ states the reason for an email message.
a.
signature line
b.
greeting line
c.
subject line
d.
closing line
c
1
22. A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone
number(s).
a.
signature line
b.
greeting line
c.
subject line
d.
closing line
a
1
Name:
Class:
Date:
23. ____ is the default format for a new email message.
a.
Plain Text
b.
STMP
c.
Rich Text
d.
HTML
d
1
OUT 12
24. The computer at your email service provider that handles outgoing email messages is called the ____.
a.
Internet service provider
b.
email service provider
c.
outgoing service provider
d.
outgoing email server
d
1
OUT 16
25. Many outgoing email servers use ____ as a set of rules for communicating with other computers.
a.
HTML
b.
ISP
c.
POP
d.
SMTP
d
1
OUT 16
26. A ____ is a device that forwards data on a network.
a.
router
b.
server
c.
format
d.
protocol
a
1
OUT 16
27. Some incoming email servers use the ____ communications protocol.
a.
POP3
b.
DNS
c.
ISP
d.
SMTP
a
1
OUT 16
28. ____ is a communications protocol for incoming email.
a.
ISP
b.
HTML
c.
SMTP
d.
POP
d
1
OUT 16
29. The ____ lists the contents of a folder.
Name:
Class:
Date:
a.
message list
b.
Navigation Pane
c.
Reading Pane
d.
message pane
d
1
30. The list of messages displayed in the message pane is called the ____.
a.
reading list
b.
message list
c.
subject list
d.
subject line
b
1
31. A ____ is information presented on a physical medium, such as paper.
a.
reading copy
b.
hard copy
c.
message list
d.
hyperlink copy
b
1
32. A(n) ____ is a banner displayed at the top of an email message that indicates whether an email message has been
replied to or forwarded.
a.
Navigation Bar
b.
InfoBar
c.
Attachment Preview
d.
subject line
b
1
33. A ____ wavy underline means the flagged text is not in Outlook’s main dictionary.
a.
red
b.
green
c.
blue
d.
purple
a
1
34. A ____ wavy underline indicates the text may be incorrect grammatically.
a.
red
b.
green
c.
blue
d.
purple
b
1
35. A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.
a.
red
b.
green
Name:
Class:
Date:
c.
blue
d.
purple
c
1
36. The ____ folder is the default location for all saved messages.
a.
Drafts
b.
Documents
c.
Messages
d.
Downloads
a
1
37. The default importance level for all new messages is ____ importance.
a.
low
b.
high
c.
normal
d.
urgent
c
1
38. One way to organize your Outlook items is to create ____.
a.
attachments
b.
profiles
c.
folders
d.
protocols
c
1
39. A ____ folder is the location of a document to be moved or copied.
a.
source
b.
start
c.
target
d.
personal
a
1
40. A(n) ____ folder is the location where you want to move or copy a file.
a.
end
b.
destination
c.
target
d.
personal
b
1
Modified Multiple Choice
41. An email’s message header contains ____.
a.
the email address of the recipient(s)
b.
the subject line
Name:
Class:
Date:
c.
the message area
d.
a signature line
a, b
1
42. The message area consists of ____.
a.
a greeting line or salutation
b.
the message text
c.
the subject line
d.
a signature line(s)
a, b, d
1
43. You can use a ____ at the end of the greeting line.
a.
comma
b.
semicolon
c.
colon
d.
period
a, c
1
44. Outlook messages can use the ____.
a.
JPEG format
b.
HTML format
c.
Plain Text format
d.
Rich Text Format
b, c, d
1
45. A hyperlink is a ____ in an email message or webpage that, when clicked, directs you to another document or Web
site.
a.
word
b.
phrase
c.
symbol
d.
picture
a, b, c, d
1
46. Outlook creates email accounts for its users.
a.
True
b.
False
False
1
47. Email is a convenient way to send information to multiple people simultaneously.
a.
True
b.
False
Name:
Class:
Date:
True
1
48. An email message is typically organized into three areas.
a.
True
b.
False
False
1
49. As shown in the accompanying figure, an @ symbol separates the user name from the domain name in an email
address.
a.
True
b.
False
True
1
50. Once Outlook’s Navigation Bar settings are configured, it is not possible to change them.
a.
True
b.
False
False
1
51. A personal storage table saves your email files, calendar entries, and contacts.
a.
True
b.
False
True
1
52. Outlook configures language settings to match your personal storage table.
a.
True
b.
False
False
Name:
Class:
Date:
53. As shown the accompanying figure, you can set Outlook’s default language by selecting the name of the language and
then tapping or clicking the Set as Default button.
a.
True
b.
False
True
1
54. As shown in the accompanying figure, you can tap or click Edit in the Outlook Options dialog box to display the
Language options.
a.
True
b.
False
False
1
55. Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all
messages created afterward.
1
Name:
Class:
Date:
a.
True
b.
False
True
1
56. Junk emails are low-importance emails sent by friends.
a.
True
b.
False
False
1
57. To preview an attached file created in an Office 2013 application, you do not need to have that application installed on
your computer.
a.
True
b.
False
False
1
58. To help protect your computer, Outlook does not allow you to received files as attachments if they are a certain file
type.
a.
True
b.
False
True
1
59. A printed copy of an email should not be counted on as a backup.
a.
True
b.
False
False
1
60. When a message is forwarded, the original message text is included in the message window.
a.
True
b.
False
True
1
61. You should receive permission from the sender before forwarding a message.
Name:
Class:
Date:
a.
True
b.
False
True
1
62. When you reply to a message, you send the message to someone other than the person who sent the message.
a.
True
b.
False
False
1
63. Outlook offers three message formats: HTML, Plain Text, and Rich Text.
a.
True
b.
False
True
1
64. HTML-formatted messages cannot contain viruses.
a.
True
b.
False
False
1
65. Outlook flags only words that are misspelled.
a.
True
b.
False
False
1
66. A word flagged by Outlook using a wavy underline is a misspelled word.
a.
True
b.
False
False
1
67. Many email users prefer to reply to a message without including the original email address along with their response.
a.
True
b.
False
Name:
Class:
Date:
True
1
68. You typically attach a file to an email message to provide additional information to a recipient.
a.
True
b.
False
True
1
69. A message sent with high importance displays a red dot in the message header.
a.
True
b.
False
False
1
70. Quick Steps allows you to customize email actions that you use most often.
a.
True
b.
False
True
1
71. An email address is divided into two parts: a user name and a domain name. _________________________
True
1
72. An email address contains an exclamation point to separate the user name from the domain name.
_________________________
1
73. The Reading Pane displays the content of a message without requiring you to open the message.
_________________________
True
1
74. The message pane displays the list of files into which messages are organized. _________________________
Name:
Class:
Date:
75. RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________
1
76. Email is short for ____________________ mail.
1
77. A(n) ____________________ client is an app that allows you to compose, send, receive, store, and delete email
messages.
1
78. A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.
1
79. A(n) ____________________ is an organization that provides servers for routing and storing email messages.
1
80. The first part of an email address contains a(n) ____________________.
1
81. Email messages are stored in a(n) ____________________ file, also known as a .pst file.
1
82. Tap or click the ‘Default Sensitivity level’ arrow to display a list of ____________________.
1
83. A(n) ____________________ signals an end to an email message using words such as “Thank you” or “Regards.”
1
Name:
Class:
Date:
84. When you send someone an email address, it travels across the Internet to the ____________________ email server at
your ISP.
85. The computer handling incoming email messages is known as the ____________________ email server.
86. Unsolicited email messages are known as ____________________ or junk mail.
87. A(n) ____________________ is a word, phrase, symbol, or picture that, when tapped or clicked, directs you to
another document or website.
88. The ____________________ feature in Outlook allows you to preview an attachment you receive in an email
message.
89. A(n) ____________________ is an additional copy of a file or message that you store for safekeeping.
90. ____________________ refers to changing the appearance of text in a document such as the font, font size, and color.
91. If you have concerns about whether the recipient’s server is set up to block messages formatted as HTML, use
____________________ as the message format.
Name:
Class:
Date:
92. When you have a message that requires urgent attention, you can send the message with a(n) ____________________
level.
93. The ____________________ level of a message indicates to the recipient the priority level of an email message.
94. Outlook provides a basic set of ____________________, which are containers that store Outlook items of a specific
type.
96. Describe the structure of a typical email message, including the two main areas of the message and the components of
each of those areas.
Name:
Class:
Date:
97. Describe how email messages travel from sender to receiver. Include the names of the types of computers that are
involved in the process, as well as the communications protocols that are typically employed.
1
Critical Thinking
98. Describe each of the three message formats offered by Outlook.
1
Critical Thinking
Critical Thinking Questions
Case 1-1
Your friend Frank has just received an email message that a colleague sent to all of the members of Frank’s department.
Frank is new to Outlook, so he asks for help in processing the message.
99. Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However,
he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?
a. Acknowledge
c. Reply All
b. Reply
d. Forward
1
Name:
Class:
Date:
100. Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past,
and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is
there anything that Frank can do to prevent this?
a. Yes, he can change the message format to Plain Text.
b. Yes, he can change the message format to Rich Text.
c. Yes, he can change the message format to HTML.
d. No, Frank’s son must make changes on his computer to allow the message to be received.
A
1
Critical Thinking
Critical Thinking Questions
Case 1-2
Your colleague Diane wants to take advantage of Outlook’s spelling and grammar-checking capabilities, and she turns to
you for help.
101. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?
a. It is not in Outlook’s main dictionary.
c. It may contain a contextual spelling error.
b. It may be incorrect grammatically.
d. It may be a proper name.
C
1
Critical Thinking
102. A name of one of Diane’s colleagues is flagged as a misspelling, and she would like to prevent this from happening.
What steps should she take?
a. left-click the name, and click AutoCorrect on the shortcut menu
b. right-click the name, and click AutoCorrect on the shortcut menu
c. left-click the name, and click Ignore on the shortcut menu
d. right-click the name, and click Ignore on the shortcut menu
D
1
Critical Thinking
Identify the letter of the choice that best matches the phrase or definition.
a.
message text
b.
attachment
c.
message pane
Critical Thinking
Name:
Class:
Date:
d.
backup
e.
personal storage table
f.
message header
g.
spam
h.
POP3
i.
Drafts folder
j.
SMTP
REFERENCES:
OUT 8
OUT 34
OUT 18
OUT 12
OUT 12
OUT 16
OUT 16
OUT 18
OUT 22
OUT 18
103. A data file that stores a user’s Outlook items.
e
1
104. The default location for all saved messages.
i
1
105. A file sent along with an email message.
b
1
106. Routes an email message and identifies the purpose or contents of the message.
f
1
107. Informs the recipient or requests information.
a
1
108. Communications protocol used by many outgoing email servers.
j
1
109. Communications protocol used to retrieve incoming email messages.
1
Name:
Class:
Date:
110. Lists the contents of a selected folder.
111. An additional copy of a file or message.
112. Unsolicited email messages.