Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
42. By 2030, more than __________ percent of the population of the United States will be aged
65 years or older.
a) 10
b) 20
c) 40
d) 75
43. Which of the following terms can be best described as an invisible barrier limiting career
advancement of women and minorities?
a) Globalization
b) Prejudice
c) Racial discrimination
d) Glass ceiling effect
44. Which of the following terms can be best described as the display of negative, irrational
attitudes toward women or minorities?
a) Discrimination
b) Fairness
c) Value system
d) Prejudice
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
45. The lack of women and minorities in senior management positions can be explained by
__________.
a) the value system
b) the glass ceiling effect
c) statistics
d) historical data
46. In __________, people change jobs more often, and many work on independent contracts
with a shifting mix of employers.
a) a shamrock organization
b) a free-agent economy
c) job migration
d) global sourcing
47. The collective brainpower or shared knowledge of a workforce is called __________.
a) intellectual capital
b) individual knowledge
c) personality trait
d) groupthink
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
48. Refusing to hire or promote a person from a minority group for reasons other than their
qualifications is an example of:
a) affirmative action.
b) prejudice.
c) discrimination.
d) intellectual freedom.
49. The intellectual capital equation is: Intellectual Capital = __________.
a) Competency Commitment
b) Personality Effort
c) Competency Money
d) Personality Commitment
50. Which of the following terms can be best defined as the reputation people hold in the eyes of
others and the talents as evidenced by unique and timely skills and capabilities of real value to
potential employers?
a) Social capital
b) Quality of work life
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
c) Intellectual capital
d) Personal brand
True/False
51. In effective organizations, there is generally only one type and one level of managers.
52. The levels of work and responsibility remain fairly constant in management, regardless of the
position in the organization.
53. In the traditional organization, accountability flows downward.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
54. The upside-down pyramid view puts workers at the top of the organization.
55. While there are four functions of management, only the top managers are involved in the
planning function.
56. It is in the organizing function that people are inspired and commitments are built to achieve
the goals set in the planning function.
57. Measuring performance and taking action to get the desired results are part of leading.
58. To be effective, the management functions are always performed one at a time and step-by-
step.
59. Since much of what a manager needs to get done is beyond their individual capabilities,
effective networking can often mean the difference between success and failure.
60. Through networking, managers build and maintain positive relationships with other people,
ideally those whose help might be useful someday in fulfilling their agendas.
61. Global sourcing involves contracting for work to be performed in other countries.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
Fill-in-the-Blank
62. __________ are persons who directly supervise, support, and help activate work efforts of
others to achieve performance goals.
63. __________ managers oversee the work of large departments or divisions consisting of
several smaller teams.
64. The board of directors in a business organization is elected by the __________.
65. __________ describes the requirement of one person to answer to a higher authority for
performance achieved in their area of responsibility.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
66. A manager is held accountable by __________ and is dependent upon his or her
__________.
67. The __________ view of organizations puts customers at the top and being served by
nonmanagerial workers who are supported by team leaders and higher-level managers.
68. __________ involves building and maintaining positive relationships with other people.
69. The four key functions of management are __________, __________, __________, and
__________.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
70. Managers identify clear action priorities through __________.
71. Katz argues that managers need three essential skill sets to be successful, including
__________, __________, and __________ skills.
72. One approach to evaluating the human skills of managers is to look at their level of
__________.
73. __________ skills gain in importance with the levels of responsibility.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
74. __________ is the continuous learning from daily experiences.
75. __________ is a code of moral principles that sets standards of conduct for what is “good”
and “right” as opposed to “bad” or “wrong.”
76. __________ is the ability to understand oneself, exercise initiative, accept responsibility, and
learn from experience.
Essay
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
77. Why is a managerial position so challenging?
78. Name the four steps in the management process and define each of them.
79. Name the three types of skills that managers need and define each of them.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
80. Describe how managers actually get things done utilizing Mintzberg’s three sets of roles that
he believed all good managers enact successfully. Provide an example of each.
81. Describe Charles Handy’s shamrock organization. Provide an example of each leaf.
82. Do you support the recent practice of firms reshoring jobs? Give reasons in support of your
answer.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
83. As a manager of an organization, how would you enhance your personal brand?