Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Javier was getting a drink from the water cooler when Hartman approached excitedly and
exclaimed, “Guess what, Javier? I got the deal … I got the big contract … we finally closed the sale
with that giant computer company. I am so excited.” Javier responded in a soft voice, “That’s nice.”
Which emotional intelligence ability does Javier most likely need to develop?
1)
A)
Ability to respond appropriately to others‘ emotional cues
B)
Ability to control your emotions
C)
Ability to recognize and diagnose emotions displayed by others
D)
Ability to diagnose and recognize your own emotions
2)
During a meeting, Bruce turns to you and comments, “We really shouldn’t be making a decision
until we have got a better handle on the facts and data. New ideas are fine, but if we can’t back
them up with credible and precise analysis, we shouldn’t be taking the risk.” Based on this
comment, you recognize that Bruce is probably strongest on which dimension of cognitive style?
2)
A)
Accommodating
B)
Knowing
C)
Planning
D)
Creating
Explanation:
Explanation:
3)
Which of the following Big 5 personality traits is the strongest predictor of job performance?
3)
A)
Extraversion
B)
Openness to experience
C)
Conscientiousness
D)
Agreeableness
4)
Which best defines core self–evaluation?
4)
A)
The evaluation of dominant personality traits that are core to a person’s management skills
B)
The evaluation each person gives of himself or herself to appraise eligibility for salary
increases
C)
The evaluation other people give to a person‘s most dominant personality traits
D)
The evaluation each person has developed about himself or herself
5)
Which statement is accurate concerning the abilities listed in the author‘s definition of emotional
intelligence and the list provided below?
1. ability to diagnose and recognize emotions
2. ability to control emotions
3. ability to lead a team
4. ability to manage with self–confidence
5)
A)
Abilities 1 and 3 are included in the author‘s definition.
B)
Abilities 1 and 4 are included in the author‘s definition.
C)
All abilities above are included in the author’s definition.
D)
Abilities 1 and 2 are included in the author‘s definition.
E)
None of the abilities are included in the author’s definition.
6)
How can the enigma of self–awareness be managed?
6)
A)
Avoid information contradictory to one’s self–image
B)
Challenge information inconsistent with one’s self–image
C)
Seek information from others about one’s self
D)
Make sure to cross the sensitive lines of others
7)
Which best describes core self–evaluation?
7)
A)
The extent to which people want affection
B)
The extent to which people value themselves and feel proficient as individuals
C)
The extent to which people accurately evaluate how others think about them
D)
The extent to which people are able to diagnose their own emotions
8)
After the professor passed back the graded test, you heard a student remark, “I didn’t do well
because the professor gave us tricky questions.” Which locus of control does this student probably
have?
8)
A)
High tolerance for ambiguity
B)
Small locus of control
C)
External locus of control
D)
Internal locus of control
9)
It is obvious that Talia values her privacy as she rarely talks about her husband and children in
conversations with her co–workers. Based on Trompenaars’ dimensions of national culture, which
cultural dimension does Talia‘s behavior in the workplace most closely relate to?
9)
A)
Universalism vs. particularism
B)
Affective vs. neutral
C)
Achievement vs. ascription
D)
Individualism vs. collectivism
E)
Specific vs. diffuse
10)
What does the internal–external locus of control measure?
10)
A)
The extent to which a person feels able to affect his or her life
B)
A person’s tolerance of ambiguity
C)
A person’s value system
D)
The ways in which a person goes about gathering and evaluating information
11)
Research indicates that business managers
11)
A)
place higher emphasis on social values rather than personal values.
B)
place higher emphasis on personal values rather than social values.
C)
place higher emphasis on instrumental values rather than terminal values.
D)
differ in the emphasis placed on social values according to gender.
12)
The manner in which individuals gather and process information is a part of what?
12)
A)
Adaptability
B)
Creativity
C)
Personal values
D)
Cognitive style
13)
You think you would like to join the Peace Corps and see the world, live in another culture, and
experience new situations. Which subscale from the Tolerance of Ambiguity Scale would indicate
whether you would enjoy the Peace Corps experience?
13)
A)
Novelty
B)
Insolubility
C)
Complexity
D)
None of the above
14)
In the workplace, people are most likely to interact with which co–workers?
14)
A)
Co–workers with diverse social values
B)
Creative co–workers
C)
Co–workers with different self–awareness traits
D)
Co–workers similar to them
15)
Responding to a remark from a peer that a report looks like it was slapped together at the last
minute (you had spent most of last week working on it), the sensitive line was crossed. What will
the most likely response be?
15)
A)
“You don’t know what you are talking about! Call my boss if you don’t believe me!”
B)
“I think you are right, thanks for the feedback.”
C)
“Well, maybe I did or maybe I didn’t, what do you care?”
D)
“Could you tell me how I might improve the report?”
16)
Some of the areas of self–awareness are listed in 1 through 4. Which of the following is/are correctly
listed as areas of self–awareness?
1. personal values
2. creativity
3. emotional intelligence
4. core self–evaluation
16)
A)
Only areas 1 and 4 are correct.
B)
All four areas listed are correct.
C)
Only area 2 is incorrect.
D)
None of the four areas listed are correct.
17)
Research suggests that internals (1) ask fewer questions, (2) are achievement oriented, and (3)
remember more information than externals. Which statements are correct?
17)
A)
All three statements are correct.
B)
Only statements 1 and 3 are correct.
C)
Only statements 1 and 2 are correct.
D)
Only statements 2 and 3 are correct.
18)
Research suggests individuals with low tolerance for ambiguity and low cognitive complexity are
18)
A)
unable to understand abstract ideas.
B)
better transmitters of information.
C)
able to interpret more cues.
D)
less behaviorally adaptive.
19)
Which is not one of the most researched big five personality attributes?
19)
A)
Agreeableness
B)
Ego
C)
Neuroticism
D)
Conscientiousness
E)
Extraversion
20)
You need a little extra money, so you added an extra $100 to your expense reimbursement
statement before handing the receipts over to accounting. Your co–worker Sara added over $1000
to her statement. If you believe Sara’s actions are worse than yours, what is your level of values
maturity?
20)
A)
First level of maturity
B)
Second level of maturity
C)
Third level of maturity
21)
According to the definition of emotional intelligence adopted by the textbook authors, how many
abilities are involved with emotional intelligence?
21)
A)
1
B)
2
C)
3
D)
4
E)
5
22)
Which of the following statements are correct? (1) individuals differ in their level of values
development, (2) individuals hold different sets of instrumental values at different stages of
development, and (3) people’s value priorities do not change once they become adults.
22)
A)
Only statements 2 and 3 are correct.
B)
All three statements are correct.
C)
Only statements 1 and 2 are correct.
D)
Only statements 1 and 3 are correct.
23)
In a meeting, you hear Mary say, “Some things are just meant to be,” and “The economic health of
this country is largely beyond the control of the individual.” You classify Mary as a person with an
external locus of control. How would you expect her to utilize her power?
23)
A)
Coercive power and threats
B)
Persuasion and expertise
C)
Her own position
D)
There is not enough information available to answer the question.
24)
What method do the textbook authors propose to correct the problem of multiple definitions of
emotional intelligence?
24)
A)
Use definitions that distinguish among emotional intelligence and emotional competence.
B)
Use definitions proposed by the original developers of emotional intelligence theories.
C)
Use definitions that distinguish among personality traits and cognitive traits.
D)
Use definitions that were developed within the last year.
25)
Bob enjoys his management professor. She hands out vague assignments and encourages him to be
creative and to look at things a different way. Which best describes Bob’s tolerance?
25)
A)
Tolerant of familiar information
B)
Tolerant of distinctive or unrelated information
C)
Tolerant of contradictory information
D)
Intolerant of problems that are difficult to solve
26)
On the Locus of Control Scale discussed in the Skill Assessment portion of your text, Morgan
scored a 6 and George scored a 15. How could these results be interpreted?
26)
A)
Both Morgan and George have an external locus of control.
B)
Morgan has an external locus of control and George has an internal locus of control.
C)
Morgan has an internal locus of control and George has an external locus of control.
D)
Both Morgan and George have an internal locus of control.
27)
Nobody seems to know what their role is and what they are supposed to do in one of your
divisions. Two people have applied for the job as manager of this struggling division. They are
equal in experience and knowledge; however, Robert has been classified as external and Susan has
been classified as an internal. Who should you hire?
27)
A)
You should hire Susan.
B)
You should hire Robert.
C)
You should continue your job search outside the division, as neither Susan nor Robert is
qualified for the job.
D)
These classifications do not help in selecting the right candidate for this job.
Incorrect. Morgan’s 6 is much too low to indicate an external locus of control.
28)
Which components contribute to the latent attribute of core self–evaluation?
1. self–esteem
2. self–efficacy
3. locus of control
4. extraversion
28)
A)
Components 1, 2, and 4 contribute.
B)
Components 1 and 2 contribute.
C)
Components 1, 2, and 3 contribute.
D)
Components 1 and 4 contribute.
29)
What is neuroticism?
29)
A)
The extent to which people see themselves as capable and successful
B)
The generalized sense of one’s ability to perform capably across a variety of circumstances
C)
The belief that one can control his or her experiences
D)
The tendency to have a negative outlook and pessimistic approach to life
30)
What is self–efficacy?
30)
A)
The extent to which people see themselves as capable and successful
B)
The belief that one can control his or her experiences
C)
The generalized sense of one’s ability to perform capably across a variety of circumstances
D)
The tendency to have a negative outlook
31)
Employees at Turner, Inc. are engaged in a debate over the merits of an individual vs. a
team–based compensation program. Based on Trompenaars’ dimensions of national culture, which
cultural dimension does this debate most closely relate to?
31)
A)
Achievement vs. ascription
B)
Universalism vs. particularism
C)
Affective vs. neutral
D)
Internal vs. external
E)
Individualism vs. collectivism
32)
George has returned from his two–week trip to India. He believes his trip has provided an
introspection that increased his self–knowledge. When you begin to question him about his
experiences, he becomes defensive and states, “I don’t want to talk about it with you!” Based on the
review of self–awareness in the text, what would be the most accurate conclusion?
32)
A)
Yes, it probably has increased his self–knowledge. Now he is protective of that knowledge.
B)
No, it probably has not increased his self–knowledge.
C)
Yes, because he has become more self–assertive and aware of what he wants to talk about.
D)
Maybe, maybe not; it depends upon what rituals he practiced.
33)
Individuals who tend to prefer jobs in fields such as social work where personal interactions
predominate have which cognitive style?
33)
A)
Planning cognitive style
B)
Knowing cognitive style
C)
Creating cognitive style
D)
None of the three cognitive styles are more likely in individuals who choose such a career.
34)
Research suggests people with an internal locus of control (1) are more satisfied with work, (2)
outperform externals in stressful situations, and (3) are less accurate in processing feedback about
successes and failures than externals. Which statements are correct?
34)
A)
Statements 2 and 3 are correct.
B)
Statements 1 and 2 are correct.
C)
Statement 2 is incorrect.
D)
All of the statements are correct.
35)
To know one’s self, what is most prescribed?
35)
A)
Introversion
B)
Involve others
C)
Do not cross the sensitive line
D)
Be highly selective about who to get information from
36)
Janet reads her horoscope and calls the psychic hot line for advice every day. Which would most
likely apply to Janet?
36)
A)
External locus of control
B)
Internal locus of control
C)
Tolerance for ambiguity
D)
None of the above
37)
If your goal in life is to live a stimulating and active life, what is this an example of?
37)
A)
Attitudinal value
B)
Interpersonal need value
C)
Instrumental value
D)
Terminal value
38)
How should managers know and accept others?
38)
A)
Be an enigma to themselves
B)
Work toward self–awareness and self–acceptance
C)
Work toward self–reverence and reflection
D)
Work toward self–denial and unselfishness
39)
George made the following comment to Sarah, one of his co–workers: “Gene‘s recommendation to
cut costs by eliminating travel to training seminars just shows he really isn’t aware of how
important training is. His lack of insight is due to the fact he doesn’t have a college degree.” What is
George’s comment an example of?
39)
A)
Creating a distinction
B)
Creating a false value for a college degree
C)
Focusing on an artificial social barrier
D)
Observing a difference
40)
After graduation you have decided to stay in Bedford Falls, the only place you have ever known.
Which area of self–awareness probably affected your decision?
40)
A)
Cognitive style
B)
Instrumental values
C)
Attitudes toward change
D)
Interpersonal needs
41)
Your co–worker Sandy plans her vacations 12 months in advance and is the first to volunteer to
create agendas for team meetings. Which cognitive style does Sandy’s behavior exhibit?
41)
A)
Obsessive cognitive style
B)
Planning cognitive style
C)
Creating cognitive style
D)
None of the above
42)
In Trompenaars’ dimensions of national culture, which value dimensions refer to how individuals
relate to others?
1. Universalism vs. Particularism
2. Individualism vs. Collectivism
3. Affective vs. Neutral
4. Specific vs. Diffuse
5. Achievement vs. Ascription
6. Past and Present vs. Future
7. Internal vs. External
42)
A)
Only dimension 2
B)
All of the dimensions
C)
The first five dimensions
D)
Only dimensions 1, 2, and 4