93. What is force field analysis?
a. The analysis of the forces that drive customers to a certain organization
b. The analysis of the forces that drive the organization of a company
c. The process of determining which forces drive and which resist a proposed change
d. The process by which an organization forces changes to occur
e. none of these
94. Harvest International is anticipating changes in their production procedures. You have been assigned to identify
potential barriers to the change and suggest solutions to these barriers. You would use:
a. force field analysis.
b. barrier analysis.
c. negotiation.
d. assessment of goals.
e. all of these.
95. _____ schedule materials to arrive at a company just as they are needed on the production line.
a. Mass customization system
b. LIFO system
c. First–in-First–out system
d. Just–in–time inventory system
e. Last-in–First-out
96. Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive
just as they are needed on the production line. This is referred to as:
a. restructuring.
b. force-field control.
c. total quality management.
d. just-in–time inventory control.
e. skunkwork inventory control.
97. When trying to overcome the resistance for change, which approach is best suited when change is technical?
a. Coercion
b. Top management support
c. Negotiation
d. Participation
e. Communication
98. Communication and education tactic to change implementation should be used when:
a. initiators clearly have power.
b. group has power over implementation.
c. change is technical.
d. users need to feel involved.
e. group will lose out in change.
99. TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the
implementation procedures, the company invests in detailed, comprehensive training classes. What approach to
change implementation is TooEasy using?
a. Communication and education
b. Top management support
c. Participation
d. Coercion
e. Negotiation
100. The _____ approach to change implementation should be used when users have power to resist.
a. education
b. participation
c. coercion
d. top management support
e. domination
101. Which approach should a group use to resist change if the group has power over implementation and if the group
will lose out in the change?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
102. _____ uses formal bargaining to win acceptance and approval of a desired change.
a. Education
b. Participation
c. Coercion
d. Negotiation
e. Top management support
103. Before implementing new changes in work schedules, Trudy’s Trinkets works with the union to ensure a smooth
transition. What approach to change is this company using?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
104. Which approach to change implementation should be used when a crisis exists?
a. Education
b. Participation
c. Coercion
d. Top management support
e. None of these
105. Sandbox Sally‘s, Inc. is making some changes to the work schedules of its employees. Some of the employees are
not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to
change implementation is Harry using?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
106. Which of the following symbolizes to all employees that the change is important for the organization?
a. Education
b. Coercion
c. Participation
d. Negotiation
e. Top management support
Scenario – Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on
Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still
highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie
recognized that some of her managers would prefer to keep the old system, while others have been requesting that
the company update its information capability.
107. Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which
of the following is NOT a characteristic of a creative manager?
a. Conceptual fluency and open mindedness
b. Originality
c. Focused approach
d. Commitment
e. Disciplined and team dependent
108. Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of
those roles?
a. Inventor
b. Champion
c. Sponsor
d. Investor
e. All of these are included.
109. In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This
resistance can come from all of the following, EXCEPT :
a. self interest of the resisting employees.
b. lack of understanding of the new system.
c. uncertainty, or a lack of information.
d. different departments pursuing different goals.
e. mission driven organizational policies.
110. To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:
a. education and communication.
b. participation in designing the system.
c. negotiation.
d. coercion.
e. all of these can be used.
111. is defined as the adoption of a new idea or behavior by an organization.
112. _____ change is related to the organization’s production process, i.e., how the organization does its work.
113. The innovation strategy for changing products and technologies that involves creating conditions and systems to
facilitate internal and external coordination and knowledge sharing is known as .
114. _____ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the
organization.
115. A(n) _____ is a change in the organization’s product or service outputs.
116. The innovation strategy for changing products and technologies that involves designing the organization to
encourage creativity and the initiation of new ideas is known as .
117. The innovation strategy for changing products and technologies that involves managers putting in place processes
and structures to ensure that new ideas are carried forward for acceptance and implementation is known as
.