1. Managers must understand no plan is perfect, but should grow and change to meet new conditions.
a. True
b. False
2. A desired future state that the individual or organization attempts to realize is a goal.
a. True
b. False
3. Goals specify today‘s means; plans specify future ends.
a. True
b. False
4. Planning is the act of determining the organization goals and the means for achieving them.
a. True
b. False
5. Planning cannot tame a turbulent environment.
a. True
b. False
6. A goal is a blueprint for achievement.
a. True
b. False
7. The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational
level.
a. True
b. False
8. Defining operational goals and plans occurs in the execution phase of the organizational planning process.
a. True
b. False
9. Tactical goals and plans are the responsibility of front-line managers and supervisors.
a. True
b. False
10. Operational plans and goals are those that focus on the outcomes that major divisions and departments must
achieve in order for the organization to reach its overall goals.
a. True
b. False
11. Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the
company’s strategy.
a. True
b. False
12. A broad definition of the organization‘s values, aspiration and reason for being, along with a recognition of the scope
and operations that distinguishes the organization refers to a Business Plan.
a. True
b. False
13. Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the
organization.
a. True
b. False
14. Top managers make the broad strategic plan and identify specific tactical plans.
a. True
b. False
15. Operational planning specifies plans for department managers, supervisors, and individual employees.
a. True
b. False
16. Goals are typically stated in quantitative terms.
a. True
b. False
17. An organization’s mission describes its reason for existence.
a. True
b. False
18. Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the
organization as a whole.
a. True
b. False
19. Management by objectives, single-use plans, and standing plans are all management planning approaches.
a. True
b. False
20. Goals are most effective when they are specific, measurable, challenging and linked to rewards.
a. True
b. False
21. Goals must be set for every aspect of employee behavior or organizational performance to be effective.
a. True
b. False
22. In order for goals to be effective, they should be challenging but realistic.
a. True
b. False
23. Step 1 in Management by Objectives is to review progress.
a. True
b. False
24. A strategic plan defines the course of action needed to achieve the stated goals.
a. True
b. False
25. In step 1 of Management By Objectives, overall performance is appraised.
a. True
b. False
26. A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.
a. True
b. False
27. Standing plans define company responses to specific situations such as natural emergencies or competitive
setbacks.
a. True
b. False
28. The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn
increases their motivation level.
a. True
b. False
29. Three critical planning methods are contingency planning, building scenarios, and crisis planning.
a. True
b. False
30. One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational
flexibility.
a. True
b. False
31. Plans provide a standard of assessment.
a. True
b. False
32. If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to
look at factors such as new equipment, the economy, and the company workers’ compensation cases.
a. True
b. False
33. Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.
a. True
b. False
34. Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and
devastating that they have the potential to destroy the organization.
a. True
b. False
35. Prevention and preparation are the two stages of crisis management.
a. True
b. False
36. The ABC Corporation should create a crisis management group that is not cross-functional, but does work together
well under pressure.
a. True
b. False
37. The CEO of Andre’s Autos, Inc. must do all of the planning for the company because that is the way to do things in
today’s workplace.
a. True
b. False
38. Trend management is looking at trends and discontinuities and imagining possible alternative futures.
a. True
b. False
39. In centralized planning, managers at all levels work with planning experts to develop their own goals and plans.
a. True
b. False
40. Managers work with planning experts to develop their own goals and plans in decentralized planning.
a. True
b. False
41. Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach
them.
a. True
b. False
42. refers to a desired future state that an organization attempts to realize.
a. Plan
b. Vision statement
c. Goal
d. Mission statement
e. Idea
43. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred
to as a(n) _____.
a. goal
b. plan
c. mission
d. vision
e. objective
44. Of the strategic management functions, which is considered the most fundamental?
a. Executing
b. Analyzing
c. Controlling
d. Planning
e. Leading
45. is the act of determining the organization’s goals and the means for achieving them.
a. Brainstorming
b. Organizing
c. Planning
d. Developing a mission
e. A blueprint
46. Which type of plan helps managers implement the overall strategic plan?
a. Operational
b. Contingency
c. Tactical
d. Crisis
e. Corporate–level
47. The planning process begins with which of these?
a. The development of operational goals
b. The development of a mission statement
c. Communication of goals to the rest of the organization
d. A company–wide meeting
e. Brainstorming
48. is primarily responsible for strategic goals/plans.
a. Middle management
b. Board of directors
c. Consultants
d. Top management
e. Lower management
49. Which of these is(are) primarily concerned with tactical goals/plans?
a. Middle management
b. Board of directors
c. Consultants
d. Senior management
e. Lower management
50. Which of the following is not a step in the organizational planning process?
a. Monitor and learn
b. Plan operations
c. Translate the plan
d. Develop the plan
e. Plan marketing tactics
51. A statement that identifies distinguishing characteristics of an organization is known as a(n):
a. goals statement.
b. values statement.
c. income statement.
d. mission statement.
e. competitive-edge statement.
52. Which of these are described by mission statements?
a. Corporate values
b. Product quality
c. Location of facilities
d. All of these
e. None of these
53. “We respect our employees and value their diversity” is an example of a statement you are most likely to find in the
organization’s .
a. mission
b. strategic goals
c. tactical goals
d. strategic plans
e. tactical plans
54. “We seek to become the premier business school in the west” is an example of a statement you are most likely to
find in the organization‘s .
a. tactical goals
b. operational goals
c. mission
d. tactical plans
e. operational plans