56. Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of
the following rules except .
a. business is always personal
b. don’t skip the small talk
c. remember that relationships are not short-term
d. be efficient with use of time
e. make contact frequently
57. Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?
a. Don’t skip the small talk.
b. Business is always personal.
c. Remember that relationships are not short-term.
d. Make contact frequently.
e. Be efficient with use of time.
58. Which dimension of the general environment represents the demographic characteristics, norms, customs, and
values of the population within which the organization operates?
a. Legal–political dimension
b. Economic dimension
c. Technological dimension
d. Corporate culture dimension
e. Sociocultural dimension
59. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing
Hispanic, Cuban, and Latin American news and sports, it is responding to changes in environment.
a. sociocultural
b. technological
c. economic
d. supply chain
e. geographic
60. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest
rates is called the:
a. legal-political dimension.
b. sociocultural dimension.
c. technological dimension.
d. economic dimension.
e. task dimension.
61. A government inspection has required your company to upgrade the safety equipment in the manufacturing process
of ice creamery. What dimension of the external environment has influenced these upgrades?
a. Technological
b. Legal-political
c. Task
d. Sociocultural
e. Economic
62. The dimension of the general environment includes federal, state, and local government regulations.
a. technological
b. legal–political
c. economic
d. sociocultural
e. international
63. Which of the following is NOT a part of adapting the organization to changes in the environment for coping with
high environmental uncertainty?
a. Boundary-spanning roles
b. Harvesting/divesting
c. Mergers/joint ventures
d. Interorganizational partnerships
e. All of these are a part of organizational response in adapting the organization to changes in the environment.
64. Which of the following roles are assumed by people and/or departments that link and coordinate the organization
with key elements in the external environment?
a. Figurehead
b. Liaison
c. Boundary-spanning
d. Disturbance handler
e. Leader
65. In response to pressure from environmental advocates, organizations have become increasingly sensitive to
diminishing:
a. natural resources.
b. economic resources.
c. financial resources.
d. human resources.
e. technology resources.
66. Which of the following dimensions of the general environment includes all elements that occur naturally on earth?
a. Sociocultural dimension
b. Technological dimension
c. Economic dimension
d. Natural dimension
e. Environmental dimension
67. The people and organizations in the environment who acquire goods or services from the organization are:
a. competitors.
b. suppliers.
c. customers.
d. employees.
e. potential employees.
68. Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing.
What environment would this be found in?
a. Internal environment
b. Task environment
c. Work environment
d. General environment
e. None of these
69. Which of these means that managers do not have sufficient information about environmental factors to understand
and predict environmental needs and changes?
a. Adaptation
b. Risk
c. Uncertainty
d. Knowledge
e. Education
70. environment consists of demographic factors, such as population density.
a. Technological
b. Sociocultural
c. Legal–political
d. Internal
e. Economic
71. Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local
government officials, every day consumers, and federal banking officials to address key issues in the banking
industry. Roberta’s role can best be described as .
a. boundary–spanning
b. adaptive
c. interorganizational
d. external
e. internal
72. Kristen’s Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product
pricing information. What strategy is this describing?
a. Boundary-spanning roles.
b. A flexible structure.
c. Unfair practice.
d. Increase planning and forecasting.
e. Joint venture.
73. is an approach to boundary spanning which results from using sophisticated software to search through
large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.
a. Merger intelligence
b. Business intelligence
c. Competitive intelligence
d. Partnership intelligence
e. Environment intelligence
74. CellTech, Vtech, and PhoneTech, three large electronics companies, have recently collaborated to develop an
innovative new cell phone. This is an example of which managerial trend?
a. Outsourcing
b. Interorganizational partnership
c. Adversarial orientation
d. Merger
e. Boundary spanning
75. Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The
company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate
culture?
a. Visible artifacts
b. Underlying assumptions
c. Expressed values
d. Heroes
e. Ceremonies
76. In the current external business environment, which of the following is true?
a. Corporate culture defines success.
b. The business environment is static.
c. Companies are more adversarial than ever before.
d. Mergers are declining.
e. Joint ventures are on the rise.
77. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more
organizations are requiring to perform boundary-spanning activities.
a. top leaders
b. middle managers
c. line managers
d. all employees
e. suppliers
78. Companies can reduce boundaries and increase collaboration with other organizations by creating:
a. flexible structures.
b. interorganizational partnerships.
c. new company cultures.
d. new supplier connections.
e. none of these.
79. is a part of Ford’s, the U.S. auto manufacturer, task environment.
a. Inflation rate
b. Chrysler
c. Securities and Exchange Commission (SEC), a government regulating agency
d. Amazon.com, an online bookseller
e. Ford’s corporate culture
80. Many organizations are adapting to the environment by developing more of a(n) relationship rather than a(n)
relationship with competitors.
a. adversarial, partnership
b. partnership, adversarial
c. strategic, competitive
d. competitive, strategic
e. none of these
81. When two or more organizations combine to become one, it is referred to as a:
a. joint venture.
b. flexible structure.
c. mechanistic structure.
d. merger.
e. inorganic venture.
82. Molly Madison received “The Employee of the Month” Award at Internal Workings Remodeling Service in April.
Molly would be considered a part of which of these for Internal Workings?
a. General environment
b. Task environment
c. Economic environment
d. Internal environment
e. Legal-political environment
83. Culture can be defined as:
a. the set of key values, beliefs, understandings, and norms shared by members of an organization.
b. the ability to speak different languages.
c. an object, act, or event that conveys meaning to others.
d. a narrative based on true events that is repeated frequently and shared by organizational employees.
e. none of these.
84. The level of corporate culture in which values are so deeply embedded that members are no longer consciously
aware of them is:
a. invisible artifacts.
b. expressed values and beliefs.
c. explicit code of conduct.
d. dress and office layout.
e. slogans and ceremonies.
85. are associated with surface level of organizational culture.
a. Values
b. Norms
c. Manners of dress
d. Beliefs
e. All of these
86. An object, act, or event that conveys meaning to others is referred to as a:
a. symbol.
b. slogan.
c. story.
d. hero.
e. culture.
87. Which of the following would be considered a visual representation(s) of a company’s corporate culture?
a. All department heads have an executive office.
b. Each department has an award plaque for employee of the month.
c. All employees are dressed in professional business attire.
d. Top level executives drive company owned sports car.
e. All of these.
88. Symbols, stories, and heroes are important because they:
a. entertain executive level management.
b. address the concerns of government.
c. acquaint customers to the organization.
d. communicate the significant values of an organization.
e. free organizations from legal obligations.
89. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and
participation of employees, placing high value on meeting the needs of employees. The company is known for its
caring, family–like atmosphere. Which type of corporate culture does Roadtec possess?
a. Adaptability culture
b. Achievement culture
c. Consistency culture
d. Involvement culture
e. Matrix culture
90. is a narrative based on true event that is repeated frequently and shared by organizational employees.
a. Symbol
b. Slogan
c. Story
d. Hero
e. Culture
91. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:
a. symbol.
b. stories.
c. slogan.
d. hero.
e. culture.
92. Heroes are important to an organization due to the fact that they:
a. exemplify key values of the organization.
b. exemplify a strong corporate culture.
c. serve as examples to other employees.
d. all of these.
e. none of these.
93. A represents a phrase or sentence that succinctly expresses a key corporate value.
a. symbol
b. stories
c. culture
d. hero
e. slogan
94. McDonald’s “We Love to See You Smile” is an example of a:
a. ceremony.
b. symbol.
c. ritual.
d. slogan.
e. political activity.
95. “Chiquita. Perfect for Life.” was Chiquita’s:
a. ceremony.
b. slogan.
c. symbol.
d. ritual.
e. all of these.