1. Business tends to be more personal in China.
a. True
b. False
2. The most recent U.S. census data show that about one-third of all babies born 2011 were members of minority
group.
a. True
b. False
3. There has been strong concern recently about climate change such as global warming caused by greenhouse gases,
most notably carbon dioxide.
a. True
b. False
4. The outer layer, the general environment, is widely dispersed and affects organizations directly.
a. True
b. False
5. The task environmental dimension includes all elements that occur naturally on earth, including plants, animals,
rocks, and natural resources such as air, water, and climate.
a. True
b. False
6. In the 1970s, the Japanese taught the U.S. companies how to boost profits by keeping inventories lean through JIT.
a. True
b. False
7. Customers are the people and organizations in the environment who acquire goods or services from the
organization.
a. True
b. False
8. Current employees, management, and especially corporate culture are part of an organization‘s internal
environment.
a. True
b. False
9. McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.
a. True
b. False
10. The raw materials that organizations use to produce its outputs are provided by customers.
a. True
b. False
11. The labor market is made up by people in the environment who can be hired to work for an organization.
a. True
b. False
12. The technological dimension of the external environment includes scientific and technological advancements in a
specific industry as well as in society at large.
a. True
b. False
13. Labor market forces affecting organizations right now include the growing need for computer-literate knowledge
workers and the necessity for continuous investment in human resources through recruitment, education, and
training.
a. True
b. False
14. The international dimension of the external environment represents events originating in foreign countries as well as
opportunities for U.S. companies in other countries.
a. True
b. False
15. If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a
supplier for Westvaco.
a. True
b. False
16. Customers and competitors are two important sectors of the economic dimension of a firm’s general environment.
a. True
b. False
17. Organizations must manage environmental uncertainty to be effective.
a. True
b. False
18. The sociocultural dimension of the general environment includes societal norms and values.
a. True
b. False
19. The economic dimension of the general environment includes consumer purchasing power.
a. True
b. False
20. An example of part of the legal-political dimension of the general environment is a government‘s report on the
decline of unemployment rate.
a. True
b. False
21. A political lobbyist for General Motors fills an essential boundary–spanning role.
a. True
b. False
22. More organizations are requiring all employees to perform boundary–spanning because environmental shifts can
happen quickly.
a. True
b. False
23. Competitive intelligence professionals are really just in–house snoops who obtain information about rival companies.
a. True
b. False
24. Managers in partnering organizations, given the increasing environmental uncertainty, are shifting from a
partnership orientation to an adversarial orientation.
a. True
b. False
25. A joint venture involves a strategic alliance or program by two or more organizations.
a. True
b. False
26. Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S.
a. True
b. False
27. Culture can be defined as the ability to speak different languages.
a. True
b. False
28. Cultural values in organizations are rarely observed.
a. True
b. False
29. Physical symbols are associated with the surface level of organizational culture.
a. True
b. False
30. The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create
the symbols of an organization.
a. True
b. False
31. A narrative based on events within the organization that is frequently repeated is called an organizational story.
a. True
b. False
32. A phrase or sentence that succinctly expresses a key corporate value is called a story.
a. True
b. False
33. The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church
because the ring had been ordered late is an example of a hero.
a. True
b. False
34. A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.
a. True
b. False
35. In determining what cultural values are important for the organization, managers should consider the external
environment as well as the company’s strategy and goals.
a. True
b. False
36. In adaptive cultures, managers are concerned with customers and processes that bring about useful change.
a. True
b. False
37. An achievement culture is found in an environment that is dynamic and requires high-risk decision–making.
a. True
b. False
38. A results–oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work
long and hard to achieve results is called the achievement culture.
a. True
b. False
39. The consistency culture has an external focus and a consistency orientation for a dynamic environment.
a. True
b. False
40. In today’s business environment, most companies operate in a stable and rigid environment.
a. True
b. False
41. Corporate culture plays a key role in creating an organizational climate that enables learning and innovative
responses to threats from the external environment, challenging new opportunities, or organizational crises.
a. True
b. False
42. When an organization pays little attention to cultural values and instead focuses on business results, success will be
difficult to sustain in the long run.
a. True
b. False
43. In a high performance culture, organizations put high emphasis on both culture and solid business performance as
drivers of organizational success.
a. True
b. False
44. Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to
organizational values.
a. True
b. False
45. Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of
organizational success.
a. True
b. False
46. The cultural leader articulates a vision for the organizational culture that employees can believe in and that
generates excitement.
a. True
b. False
47. includes all elements existing outside the boundary of the organization that have the potential to affect the
organization.
a. Organizational environment
b. Internal environment
c. Task environment
d. General environment
e. Technological environment
48. All of these are a part of an organization’s task environment except .
a. customers
b. labor markets
c. competitors
d. employers
e. suppliers
49. Which of these is NOT a part of an organization’s general environment?
a. Technological
b. Economic
c. Competitors
d. Legal–political
e. Sociocultural
50. The of the external environment includes events originating in foreign countries as well as opportunities for
American companies in other countries.
a. customer relationships dimension
b. legal-political dimension
c. international dimension
d. sociocultural dimension
e. technological dimension
51. GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods
globally. The company sources most of its cocoa and sugar from South American companies. This business
relationship highlights which dimension of the task environment?
a. Customers
b. Competitors
c. Labor market
d. Culture
e. Suppliers
52. is(are) included in an organization’s task environment.
a. Suppliers
b. Accounting procedures
c. Technology
d. Government
e. Demographic characteristics
53. The represents people in the environment who can be hired to work for the organization.
a. competitors
b. labor market
c. suppliers
d. customers
e. government
54. Ally‘s Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of
unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external
environment is involved here?
a. Sociocultural
b. Competitors
c. Technological
d. Labor market
e. Legal–political
55. Scientific and technological advancements in a specific industry as well as in society at large are included in which
general environment dimension?
a. Sociocultural dimension
b. Legal–political dimension
c. Economic dimension
d. Technological dimension
e. Corporate culture dimension