96. If a company emphasizes that “no purchase is complete until the customer is satisfied,” then it’s:
a. utilizing a symbol.
b. communicating its values to customers.
c. using a slogan to present their values to customers and employees.
d. utilizing a hero for the purpose of conveying values.
e. using customers to harass the employees.
97. For Southwest Airlines, all of the following can be suppliers except:
a. Exxon (providing jet fuel).
b. Citibank (providing finances).
c. Delta Airlines (providing competition).
d. Boeing (providing planes).
e. All of these are suppliers for Southwest Airlines.
98. The adaptability culture emerges in an environment that requires response and decision making.
a. fast; high-risk
b. fast; low-risk
c. slow; high–risk
d. slow; low-risk
e. regulated; low-risk
99. All of the following are types of corporate cultures except:
a. adaptability culture.
b. clan culture.
c. consistency culture.
d. involvement culture.
e. achievement culture.
100. Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the
external environment but without the intense need for flexibility and rapid change?
a. Adaptability culture
b. Clan culture
c. Achievement culture
d. Consistency culture
e. None of these
101. The involvement culture has a(n) focus on the involvement and participation of employees to rapidly meet
changing needs from the environment.
a. external
b. internal
c. structural
d. competitive
e. technological
102. The consistency culture has a(n) focus and an orientation for a environment.
a. external, stable
b. external, dynamic
c. internal, stable
d. internal, dynamic
e. structural, dynamic
103. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?
a. Achievement culture
b. Involvement culture
c. Accomplishment culture
d. Consistency culture
e. Adaptability culture
104. plays a key role in creating an organizational climate that enables learning and innovative responses to
threats from the external environment, challenging new opportunities, or organizational crises.
a. Mission statement
b. Vision statement
c. Competitive intelligence
d. Employee training
e. Corporate culture
105. Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the
company does not tie organizational values directly to goals and desired business results. Terry’s company most
likely falls in which quadrant of organizational performance and culture?
a. Quadrant A
b. Quadrant B
c. Quadrant C
d. Quadrant D
e. Quadrant E
106. A high-performance culture is based on all of the following except:
a. solid organizational mission.
b. shared adaptive values.
c. individual employee ownership of bottom-line results.
d. individual employee ownership of organization‘s cultural backbone.
e. singular focus on business results.
107. In a study by Kotter and Haskett evidence is provided to support the claim that is important for
performance.
a. managing cultural values
b. leading partnerships within an industry
c. surveying the external environment
d. managing client relationships as boundary spanners
e. empowering employees
108. Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and
emotional bonds with Chinese business partners. This relates most closely to which dimension of the general
business environment?
a. Natural
b. Sociocultural
c. Legal/Political
d. International
e. Internal
Scenario – Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were
showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new
accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the
customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the
company‘s CEO wanted to change the way employees thought about the firm and the way they related to one
another. She further recognized that a lasting solution to her problem required a fundamental shift in perception.
109. Nikki could use the following to affect the corporate culture:
a. structured symbolic logic.
b. stories about political heroes.
c. stories about company officers, stressing a value.
d. stories about economic depression.
e. all of these.
110. Nikki could hold , which are planned activities at special events to provide examples of company values.
a. ceremonies
b. slogans
c. symbols
d. pictures of heroes
e. none of these
111. Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which
type of culture may be appropriate here?
a. Consistency
b. Adaptability
c. Clan
d. Achievement
e. Involvement
112. To affect the value system, Nikki will be working primarily with:
a. the legal-political dimension.
b. the sociocultural dimension.
c. the internal cultural dimension.
d. the economic dimension.
e. the external dimension.
Scenario – Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn
around the declining record sales the company was facing. Melissa needed to find a way to find out what the
customers really wanted, since One-Hit-Wonder didn‘t have accurate information like the competitors did. It was
imperative that she find the correct strategy and information because the company was in financial trouble. The
company‘s President wanted all employees to help find information and work as a team to develop better
relationships that might help the company. He also stated that he wanted the company to remain an independent
company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon
as they got reliable information.
113. Melissa will be working primarily with:
a. the legal-political dimension.
b. the labor market.
c. the internal cultural dimension.
d. pressure groups.
e. the sociocultural dimension.
114. The problem Melissa faced was:
a. culture gap.
b. structural instability.
c. environmental uncertainty.
d. company transformation.
e. legal problems.
115. Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?
a. To create boundary-spanning roles
b. To eliminate interorganizational partnerships
c. To merge with another company
d. To create a joint venture
e. None of these
116. Which of the following best describes One-Hit-Wonder’s culture?
a. Clan culture
b. Achievement culture
c. Consistency culture
d. Adaptability culture
e. None of these
117. The external includes all elements existing outside the boundary of the organization that have the potential to
affect the organization.
118. A(n) includes the elements within the organization’s boundaries.
119. The environment includes the sectors that conduct day–to–day transactions within the organization.
120. The dimension of the general environment includes scientific and technological advancements in a specific
industry and in society.
121. Lying at the heart of Chinese culture, is a supportive, mutually beneficial connection between two people.
122. The dimension of the general environment represents the demographic characteristics as well as the norms,
customs, and values of the general population.
123. The general economic health of the country or region in which the organization operates is represented by the
dimension.
124. The dimension includes government regulations at the local, state, and federal levels.