54. Which of these is the use of influence to motivate employees to achieve organizational goals?
a. Leading
b. Controlling
c. Organizing
d. Planning
e. Staffing
55. Amanda Rowley, President of Autos-R–Us, recognizes the factory employees for their outstanding performance at
the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the
management function of .
a. bribery
b. organizing
c. technical skills
d. leading
e. controlling
56. Monitoring activities and making corrections are part of:
a. organizing.
b. planning.
c. leading.
d. staffing.
e. controlling.
57. Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an
example of the management function of:
a. planning.
b. technical skills.
c. organizing.
d. controlling.
e. conceptual skills.
58. is the management function concerned with monitoring employees’ activities, keeping the organization on
track toward its goals, and making corrections as needed.
a. Planning
b. Resource allocation
c. Controlling
d. Organizing
e. Efficiency
59. When Troy measures his employees’ performance and compares their performance against the goals he set for
them, he is performing which of these functions?
a. Staffing
b. Leading
c. Organizing
d. Controlling
e. Planning
60. A social entity that is goal directed and deliberately structured is referred to as a(n):
a. organization.
b. management.
c. employee.
d. student.
e. task.
61. By definition, an organization is considered because it is made up of two or more people.
a. efficient
b. a social entity
c. effective
d. goal-directed
e. deliberately structured
62. The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
b. synergy.
c. conceptual skill.
d. efficiency.
e. human skill.
63. Which of the following refers to the amount of resources used to achieve an organization’s goal?
a. Effectiveness
b. Synergy
c. Performance
d. Efficiency
e. Management
64. For a widget manufacturing company, worker-hours per widget is a measure of:
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. none of these.
65. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a
problem customer. This is an example of organizational:
a. information processing.
b. efficiency.
c. effectiveness.
d. structure.
e. goal-setting.
66. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This
is an example of organizational:
a. performance.
b. efficiency.
c. effectiveness.
d. structure.
e. goal-setting.
67. Conceptual, human, and technical skills are important to which managerial level?
a. Top managers
b. Middle managers
c. First–line managers
d. Non managers
e. All of these
68. Which of the following is most important at lower organizational levels?
a. Planning skills
b. Human skills
c. Conceptual skills
d. Technical skills
e. None of these
69. Critical management missteps include:
a. poor communication skills.
b. reactionary behavior.
c. inability to build a team.
d. failure to adapt.
e. all of these.
70. One of the things managers enjoy doing the most is:
a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. leading others.
e. hiring new employees.
71. Research shows that managers enjoy all of the following except:
a. networking.
b. innovation.
c. leading others.
d. managing time.
e. all of these.
72. Of all management duties, one of the things managers like the least is:
a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. handling paperwork.
e. networking.
73. The individual performer is a ; whereas, the manager has to be a(n) .
a. specialist; generalist
b. “leader”; doer
c. generalist; specialist
d. producer; expert
e. communicator; operator
74. Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than
others. Shyloh can best be described as a(n):
a. first–line manager.
b. middle manager.
c. individual performer.
d. top manager.
e. functional manager.
75. The individual identity includes which of the following?
a. Generalist, coordinates diverse tasks
b. Gets things done through others
c. Works relatively independently
d. A network builder
e. Works in highly interdependent manner
76. Which of the following includes the manager identity?
a. Specialist, performs specific tasks
b. Gets things done through own efforts
c. An individual actor
d. A network builder
e. Works relatively independently
77. Being a successful manager means thinking in terms of all of the following, except:
a. building teams.
b. generating the most profit.
c. becoming a motivator.
d. becoming an organizer.
e. establishing networks.
78. Managers shift gears quickly and therefore, the average time spent on any one activity is less than .
a. nine minutes
b. an hour
c. one workday
d. a half hour
e. a half day
79. Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
a. Informational
b. Interpersonal
c. Decisional
d. Intrapersonal
e. All of these are managerial roles defined by Mintzberg
80. Which of the following is an informational role, according to Mintzberg?
a. Entrepreneur role
b. Leader role
c. Monitor role
d. Disturbance handler role
e. Figurehead role
81. Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling
them to make quality decisions. Gail is performing which of the following roles?
a. Monitor role
b. Disseminator role
c. Spokesperson role
d. Disturbance handler role
e. Figurehead role
82. The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an
example of which of the following roles?
a. Liaison role
b. Figurehead role
c. Negotiator role
d. Leader role
e. Monitor role
83. According to Mintzberg, when Amanda attends a subordinate‘s wedding she is performing which of these roles?
a. Monitoring
b. Figurehead
c. Spokesperson
d. Leader
e. Liaison
84. What is the role of the negotiator?
a. The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager’s unit of
responsibility.
b. The negotiator role involves seeking current information from many sources.
c. The negotiator role involves the initiation of change.
d. The negotiator role involves resolving conflicts among subordinates or between the manager’s department
and other departments.
e. The negotiator role pertains to the development of information sources both inside and outside the
organization.
85. If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail,
phone calls, and conducting meetings as daily activities, he would be considered a:
a. figurehead.
b. liaison.
c. negotiator.
d. monitor.
e. spokesperson.
86. Which of the following is not a decisional role?
a. Entrepreneur
b. Negotiator
c. Resource allocator
d. Disturbance handler
e. Liaison
87. The role involves resolving conflicts among subordinates between the managers department and other
departments.
a. resource allocator
b. entrepreneur
c. negotiator
d. liaison
e. disturbance handler
88. According to Mintzberg, which of these is an interpersonal role?
a. Monitor
b. Negotiator
c. Liaison
d. Disturbance handler
e. Spokesperson
89. Maintaining information links are the activities consistent with the role.
a. leader
b. spokesperson
c. monitor
d. liaison
e. entrepreneur
90. Which of the following roles involve bargaining with others to meet the unit or departmental goals?
a. Negotiator
b. Resource allocator
c. Figurehead
d. Monitor
e. Leader
91. If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the
_____ role.
a. negotiator
b. resource allocator
c. figurehead
d. monitor
e. leader
92. What is the role of the liaison?
a. The liaison role pertains to decisions about how to allocate people, time, equipment, money, and other
resources to attain desired outcomes.
b. The liaison role involves the initiation of change.
c. The liaison role pertains to the development of information sources both inside and outside the organization.
d. The liaison role involves handling ceremonial and symbolic activities for the department or organization.
e. The liaison role involves formal negotiations and bargaining to attain outcomes for the manager’s unit of
responsibility.
93. If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?
a. Negotiator
b. Resource allocator
c. Figurehead
d. Monitor
e. Leader