A Framework for Human Resource Management, 7e (Dessler)
Chapter 1 Managing Human Resources Today
1) ________ maintain contact within the community and publicize openings.
A) Job Analysts
B) EEO representatives
C) Recruiters
D) Compensation managers
2) ________ search for qualified job applicants.
A) EEO representatives
B) Job analysts
C) Recruiters
D) Training specialists
3) ________ investigate EEO grievances.
A) EEO representatives
B) Training specialists
C) Recruiters
D) Job analysts
4) A(n) ________ examines current organizational practices for potential action
violations.
A) EEO representative
B) training specialist
C) job analyst
D) compensation manager
5) A(n) ________ collects detailed information about job duties.
A) EEO representative
B) job analyst
C) compensation manager
D) recruiter
Objective: Chapter objective 1
6) ________ use detailed information to prepare job descriptions.
A) EEO representatives
B) Compensation managers
C) Job analysts
D) Recruiters
7) ________ develop pay grades and compensation plans.
A) Compensation managers
B) Recruiters
C) Job analysts
D) Trainers
8) ________ handle the employee benefits program.
A) Trainers
B) Benefits planners
C) Compensation managers
D) EEO representatives
9) ________ plan training activities.
A) Training specialists
B) Corporate teachers
C) Managers
D) Job analysts
10) ________ organize the training opportunities for a company.
A) Trainings specialists
B) Change managers
C) EEO representatives
D) Communication directors
11) The ________ HR group focuses on using call centers and outsourced vendors to provide
specialized support to the company’s employees.
A) corporate
B) centers of expertise
C) transactional
D) embedded
12) The ________ HR group focuses on assisting top management in strategic planning.
A) corporate
B) centers of expertise
C) embedded
D) transactional
13) The ________ HR group focuses on being HR business partners to specific departments.
A) embedded
B) corporate
C) centers of expertise
D) transactional
14) The ________ HR group operates like a specialized HR consulting firm.
A) transactional
B) corporate
C) embedded
D) centers of expertise
15) The ________ HR group may provide specialized support for organizational change.
A) transactional
B) corporate
C) embedded
D) centers of expertise
16) The ________ HR group may work with benefits specialists to provide support for
transactional HR activities.
A) corporate
B) embedded
C) transactional
D) compensation
17) The ________ HR group operates as relationship managers for the corporation.
A) transactional
B) training
C) embedded
D) centers of expertise
18) The ________ HR group works with the top management team to develop long range plans
for the company.
A) transactional
B) embedded
C) centers of expertise
D) corporate
19) ________ refers to the practices and policies you need to carry out the personnel aspects of
your management job.
A) Human Resource Management
B) Labor Relations
C) Organizational Behavior
D) Organizational Health and Safety Management
20) Human resource management ________.
A) comprises the concepts and techniques used to control people at work
B) is the process of organizing work activities
C) is the process of identifying countries with cheaper labor costs and relocating jobs to those
countries
D) refers to the practices and policies you need to carry out the personnel aspects of your
management job, specifically, acquiring, training, appraising, rewarding, and providing a safe,
ethical and fair environment for your company’s employees
21) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Delegation
D) Management
22) All of the following are a line supervisor’s responsibilities for effective HRM except:
A) coercing other supervisors to get with the program.
B) controlling labor costs.
C) developing the abilities of each person.
D) starting (orienting) new employees in the organization.
23) No manager wants to:
A) have his or her employees not performing at peak capacity.
B) hire the wrong person for the job.
C) find employees not doing their best.
D) All of the above.
24) ________ are authorized to issue orders to other managers or employees.
A) Line managers
B) Staff managers
C) Advisory board members
D) All of the above.
25) ________ are specifically responsible for assisting and advising line managers in areas like
recruiting, hiring, and compensation.
A) Human resource managers
B) Staff managers
C) Line managers
D) EEO officers
26) Effective human resource management could include all of the following responsibilities
except:
A) placing the right person in the right job.
B) training employees.
C) controlling labor costs.
D) None of the above.
27) All of the following are examples of human resource job duties except:
A) recruiter.
B) equal employment opportunity coordinator.
C) financial advisor.
D) labor relations specialist.
28) Which of the following job titles indicates a position in human resources?
A) recruiter
B) training specialist
C) EEO coordinator
D) All of the above.
29) ________ refers to the tendency of firms to extend their sales, ownership, and/or
manufacturing to new markets abroad.
A) Market development
B) Globalization
C) Export growth
D) Diversification
30) Which of the following demographic issues represents a challenge for human resource
managers?
A) increasingly diverse workforce
B) aging workforce
C) increasing use of contingent workers
D) both A and B
31) The proportion of younger workers in the workforce is projected to ________.
A) stop growing
B) decrease
C) increase at a slower rate
D) decrease at a faster rate
32) Over the next few years, employers may face a severe labor shortage because ________.
A) there are fewer people entering the job market than there are retiring baby boomers
B) one-third of single mothers are not in the labor force
C) people are living longer
D) All of the above.
33) What tactic will employers likely have to take to fill openings left by retiring employees?
A) instituting flexible work hours
B) hiring more women
C) rehiring retirees
D) lowering the retirement age
34) A ________ is a company’s plan for how it will balance its internal strengths and weaknesses
with external opportunities and threats in order to maintain a competitive advantage.
A) mission statement
B) strategy
C) tactic
D) scorecard
35) Strategic human resource management refers to ________.
A) formulating and executing human resource policies and practices that produce the employee
competencies and behaviors the company needs to its achieve strategic aims
B) planning the balance of internal strengths and weaknesses with external opportunities and
threats to maintain competitive advantage
C) emphasizing the knowledge, education, training, skills, and expertise of a firm’s workers
D) extending a firm’s sales, ownership, and manufacturing to new markets
36) Which term refers to letting vendors abroad provide services for a firm?
A) external work systems
B) application service providers
C) offshoring
D) data warehousing
37) ________ refers to the tendency of firms to extend their ownership to new markets abroad.
A) Strategic human resources
B) Trend analysis
C) Globalization
D) Outsourcing
38) Which organization provides professional certification for human resource managers?
A) Academy of Management
B) Society for Human Resource Management
C) Academy of HR Partners
D) Association of Business Administration
39) HR managers who pass certification exams in human resource management are
knowledgeable in all of the following aspects except:
A) strategic management.
B) information technology.
C) employee and labor relations.
D) occupational health and safety.
40) The term, ________, refers to the standards someone uses to decide what his or her conduct
should be.
A) morals
B) ethics
C) autonomy
D) responsibility
41) Today over ________% (use closest percent) of the U.S. workforce is employed in
producing or delivering services.
A) 25
B) 50
C) 66
D) 75
42) Which of the following is an example of HR management’s changing role?
A) HR managers must measurably improve organizational performance.
B) HR managers must represent the organization even when they are off the clock.
C) HR managers must be individually centered so as to ensure that there will be no favoritism.
D) None of the above.
43) In today’s business environment, ________ are often the firm’s main source of competitive
advantage.
A) machines
B) highly trained and committed employees
C) superior organization
D) superior advertising
44) Which of the following is NOT a factor changing the environment of HRM?
A) demographic trends
B) economic trends
C) “generation Y”
D) All of the above.
45) All of the following are new HRM skills except:
A) improving off shoring skills.
B) supplying transactional services while serving more strategic, internal consulting activities.
C) improving internal consulting skills.
D) All of the above.
46) A ________ is a system that enables employees to manage their own benefits and update
their personal information.
A) company portal
B) cybernetic portal
C) formulation system
D) software based system
47) Which of the following is NOT a technology that HR managers use?
A) streaming desktop video
B) internet- and network-monitoring software
C) data warehouses
D) All of the above.
48) Of the ten most serious ethical issues, how many were HR related?
A) six
B) ten
C) seven
D) four
49) Which of the following is an issue that HR managers have to deal with today?
A) managing ethics
B) managing employee engagement
C) adding value
D) All of the above.
50) Workers who hold multiple jobs or are contingent or part-time are called ________.
A) disposable
B) seasonal
C) temporary
D) nontraditional
51) HR and line managers share responsibility for most human resource activities.
52) Ethical decisions never involve morality.
53) The individual supervisor’s HRM related duties have not changed much in many years.
54) There is presently a growing need for knowledge workers.
55) Industries in production and operation still employee the majority of the U.S. workforce.
56) After a period of years, the trend of offshoring is steadily slowing down with many
companies bringing jobs back to the U.S.
57) Staff managers are authorized to direct the work of subordinates and are directly in charge of
accomplishing the organization’s basic goals.
58) The biggest demographic threat affecting employers is retirees.
59) Human resource managers are generally staff managers.
60) Staff managers are always someone’s boss.
61) The inability to recruit and maintain a good workforce constitutes a bottleneck for
production.
62) In small organizations, line managers may carry out all personnel duties without the
assistance of a human resource staff.
63) Line managers can only assist and advise staff managers.
64) Human resource managers do the following: recruiting, training, evaluating, rewarding,
counseling, promoting, and hiring employees.
65) Supervisors do not spend much of their time on HR/personnel tasks.
66) In the majority of firms, the task of interviewing job candidates is shared between HR and
the hiring department.
67) With the aging of its workforce, America is facing a demographic shift as significant as the
massive entry of women into the workforce that began in the 1960s.
68) In the IBM example in the text, “silos” were identified as a problem contributing to the
inadequacy with which different needs were served by the HR department.
69) As baby boomers retire from the workforce, there will be more people entering the labor
pool than leaving it.
70) The SHRM Human Resource Certification exams include testing on management practices,
staffing, development, compensation, labor relations, and health and safety.
71) Human resource managers are no longer strategic players, but instead provide transactional
support.
72) Human resource managers must find new ways to offer traditional transactional HR services.
73) Monitoring software has been found to be illegal for use by human resource managers.
74) Human resource managers can complete professional certification exams to earn the SPHR
or PHR certificates.
75) Ethical issues such as workplace safety, security of employee records, comparable work, and
employee privacy rights are all related to human resource management.
76) Today’s trend is for HR managers to spend more time on administrative, transactional
services.
77) Studies show that top managers still do NOT recognize the crucial role human resource
managers can play in achieving strategic goals.
78) A strategy is the company’s plan on how it will match its internal strengths and weaknesses
with its external opportunities and threats.
79) List five of the practices and/or policies organizations need to carry out the personnel aspects
required for human resource management.
80) List five reasons why human resource concepts and techniques are important to all managers.
81) Explain the difference between line authority and staff authority. What type of authority do
human resource managers have?
82) What are the four main ways that technology improves HR functioning?
83) Describe the trends that are influencing human resource management today.
84) What are the four new ways to organize human resource services?
85) What are the five job duties for the human resource department?
86) List and explain five personnel mistakes you don’t want to make as a manager.
87) Why are demographic trends important to HR managers?
88) Explain the concept of Strategic Human Resource Management.
89) The term human capital refers to:
90) The term ethics referes to:
91) What is ethics?
92) Explain what it means to have authority.