Adam, a hairstylist at a salon in Seattle, styles his customers in various ways. His work
looks different on different people even though he has styled all of them. This unique
character of a service that is unique for every customer as it is individually produced is
referred to as ______.
A. intangibility
B. inseparability
C. profitability
D. heterogeneity
E. perishability
A service is heterogeneous in that it is individually produced and is thus unique.
Most newly industrialized countries (NICs) have moved away from restrictive trade
practices and instituted significant free market reforms. As a result these countries have:
A. attracted both trade and foreign direct investment.
B. overcome environmental damages caused by lack of development.
C. reduced population pressures through labor outsourcing.
D. obtained significant amount of loans from World Bank.
E. taken measures to protect their cultures and traditions.