Which of the following is the FIRST step in the approach for developing
situation-based marketing strategies?
A. Use observational studies, focus group discussions, depth interviews, and secondary
data to discover the various usage situations that influence the consumption of the
product.
B. Survey a large sample of consumers to better understand and quantify how the
product is used and the benefits sought in the usage situation by the market segment.
C. Construct a person-situation segmentation matrix.
D. Evaluate each cell in terms of potential.
E. Develop and implement a marketing strategy for cells that offers sufficient profit
potential given your capabilities
Karen and her kids were hungry and were trying to decide where to eat for dinner. After
several minutes of bickering, Karen decided where they were going to go. Her children
balked at her decision and asked why she got to decide, and she said, “Because I’m your
mother and I said so!” Which approach did Karen use to resolve this family conflict?
A. bargaining
B. use of authority
C. impression management