What are word combinations that essentially say the same thing as single words?
A) Redundancies
B) Starters
C) Clarifiers
D) Hedges
E) Nouns
The purpose of a rsum is to
A) induce the reader to hire you.
B) list all your skills and abilities.
C) get you an interview.
D) take the place of an application letter.
What type of listening skills allows a speaker to use a calm, clear-headed approach in
speaking?
A) Empathic
B) Content
C) Critical
D) Active
E) Premium
Which of the following can be used to establish a transition?
A) Repeated nouns
B) Connotation
C) Conjunctions
D) Abstract examples
E) Jargon
To hold your audience’s attention during the body of your speech
A) make at least seven or eight main points.
B) include numerous abstract ideas.
C) relate your subject to your audience’s needs.
D) dim the room lights so the visuals are more vibrant.
E) offer a new handout every 10 minutes or so.
Which voice should be used when attempting to solve a problem without placing
blame?
A) Passive
B) Indirect
C) Self-congratulatory
D) Active
E) Diplomatic
Why should an apology be delivered quickly when an apology is included in a negative
message?
A) To help close the discussion
B) To encourage further communication
C) To help maintain some control over a story
D) To avoid reasons and detail in the message
E) To prevent comments from being posted on social media
The employer should not ask you questions about
A) your marital status.
B) your ethnicity.
C) your religion.
D) any of the above.
Skillful writers use transitional elements to
A) automate text entry and correction.
B) track footnotes and endnotes.
C) ensure consistent formatting throughout a document.
D) connect ideas and show the relationships between them.
Which of the following is defined as a fear of strangers and foreigners?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
Web designers must think through the ________ of a website in order to create a
rewarding experience for all of the site’s visitors.
A) relevancy ratio
B) media matrix
C) strategic superstructure
D) information architecture
Which of the following defines your understanding of your own culture and the way it
shapes your communication efforts?
A) Bias
B) The “Golden Rule”
C) Respect
D) Individualism
E) Communication style
Which of these is one of the ways mobile tools have enhanced productivity and
collaboration in the workplace?
A) By increasing security of mobile devices
B) By incorporating location-aware devices
C) By limiting access to poorly designed technology
D) By the creation of new texting apps
E) By increasing access to information
Which of the following can be done when using messaging systems in order to
minimize the number of messages required?
A) Create an outline for each message
B) Write coherent and complete responses
C) Respond as quickly as possible
D) Increase the use of acronyms
E) Replace a casual, personal writing style with one that is more formal
Professional website designers often use the term ________ to describe the content
structure, labeling, and navigational flow of all website elements.
A) user experience
B) relational superstructure
C) information architecture
D) inverted paradigm
Why should a presenter avoid distributing handouts before the presentation begins if the
presentation follows the indirect approach?
A) The audience will use built in hyperlinks to verify the accuracy of the data
B) The animation will look flat and uninteresting
C) The audience can see the conclusion and recommendations before they are talked
about
D) The presenter will have to provide additional details to make the presentation worth
listening to
E) The audience will read about the presentation instead of listening to it
Which of the following should be the candidate’s goal during the interview process?
A) Find the right match for his or her goals and capabilities
B) Find a position that offers more salary and benefits than currently receiving
C) Find a position that will allow them to express themselves
D) Find an organization that will train them to be successful
E) Find an organization that will hire them
Which of these communication challenges do supervisors face when dealing with a
diverse workforce?
A) Equitable pay levels
B) Lack of higher education among leadership
C) Relationships with partners and the business community
D) Fostering cooperation and harmony
E) Separating culture from the job
One important goal of a buffer is to
A) delay stating the bad news.
B) establish common ground with your reader.
C) make your reader wonder what the message is about.
D) divert the reader’s attention to a more pleasant subject.
E) offer alternative ways of solving a problem.
Which of the following is one way employees can practice the “you” attitude in their
communication efforts?
A) Explain their educational background and expertise
B) Include a great detail of background information so the audience knows the
communication was thoughtful
C) Use easy to understand language
D) Assume the audience has a high degree of emotional intelligence
E) Learn as much as possible about the audience’s biases and style
The general purpose of a ________ is to persuade the audience to do something.
A) proposal
B) presentation
C) press release
D) research report
E) report summary
What does “bcc” in the address line of an email indicate?
A) Everyone can see who is getting the message
B) The “reply all” function has been disabled
C) Other recipients can’t see that a “bcc” recipient is receiving the message
D) The message is urgent
E) The message should be considered a high priority
When you’re responding to a complaint from a customer
A) deflect the blame up the supply chain.
B) maintain a professional demeanor.
C) counter the complaint with logical arguments.
D) imply that the customer is at fault.
E) ensure the problem will not happen again.
Why is it important to post new material often and respond quickly to comments when
writing a blog?
A) You will lose the personal style that makes the blog unique
B) A corporate voice can be created
C) To better incorporate product promotion
D) To keep information and format cutting edge
E) The blog will be ignored if it isn’t kept current
Which of the following is a mini version of a report?
A) A descriptive synopsis
B) An executive summary
C) An indirect report
D) An abstract
E) A table of content
Who is responsible for imposing penalties on advertisers who violate standards for truth
in advertising?
A) The Federal Office of Transportation
B) The Federal Ethics Committee
C) TechStar
D) The Federal Trade Commission
E) The Federal Authority for Financial Services
Prezi is a cloud-based option for creating
A) linear presentations.
B) point-by-point slide decks.
C) nonlinear presentations.
D) standalone slideuments.
E) modular modality.
Whether consciously or not, most readers in the workplace greet incoming messages by
A) anticipating the new knowledge they will gain.
B) setting aside enough time to read every one of them.
C) tossing them all into the trash without opening them.
D) asking the question, “What’s in this for me?”
Disabled employees can use ________ to pursue a greater range of career paths,
thereby giving employers access to a broader base of talent.
A) flexible initiatives
B) coordinated systems
C) assistive technologies
D) revolving methodologies
Which of the following is one of the elements to include in the courteous close of a
routine request?
A) An expression of appreciation
B) An undemanding personal tone
C) An explanation of the importance of the request
D) Potential benefits of responding quickly
E) A breakdown of complex questions
Which of the following is used by physical retail stores to incorporate social networking
and virtual reality into the shopping experience?
A) Mobile blogging
B) Podcasting
C) Media curation sites
D) Location-based services
E) Community Q&A sites
Which format is usually most effective when rejecting suggestions and solicited
proposals?
A) Direct
B) Persuasive
C) Negative
D) Indirect
E) Positive
At the beginning of a research project, you need to
A) develop a formal outline you plan to stick to throughout your researching and
writing.
B) familiarize yourself with the subject.
C) jump in by finding resources on the Internet and taking notes from them.
D) develop the conclusion you want to reach and start looking for evidence that
supports that conclusion.
E) conduct an Internet search to determine areas to investigate.
Which type of tone is created by using plain, businesslike language that is not too
formal or too casual?
A) Stuffy
B) Unprofessional
C) Pompous
D) Conversational
E) Stale
Which of the following is one way a visual can help to make a message more complete?
A) By providing supporting details
B) By adding conciseness
C) By reducing word count
D) By creating a more persuasive message
E) By eliminating cause-and-effect relationships
What are common and simple mistakes that can result in losing an opportunity to
interview for a position?
Discuss how nonverbal communications skills can affect your speaking and listening
skills.
List at least three helpful questions to ask in evaluating the purpose of a message.
In addition to your name, what should be included in the Contact Information section of
your rsum?
Briefly describe the elements of a negative message that uses the direct approach.
List at least five types of visuals commonly used to present data in business documents.
Provide an example of a specific task for which one type would be especially useful.
What role do social networks play in communities of interest, communities of practice,
and brand communities?
Explain why it is important to prioritize your research needs early in the process of
conducting business research.
Discuss guidelines for writing an effective, respectful close when using the indirect
approach for negative news.
Discuss the disadvantages of a social communication model and what companies are
doing to minimize those disadvantages.
How can your audience’s level of understanding help you determine the appropriate
amount of information to include in a business message?
Describe how communities of practice and brand communities can benefit companies.
How does mobile connectivity change the decision-making process in an organization?
When working with people from other cultures, what steps can be taken to make sure
messages remain ethical?
What is the difference between delivering negative news and being negative?