Standpoint feminists believe that remedies for female subordination should come from
within the system.
Anticipatory socialization primarily involves the process of learning about certain
occupations before entering the organization.
Ability to cope with uncertainty is a source of power in organizations.
Social media is rarely used as an information gathering tool by employers.
Withhold and uphold is the most effective strategy to communicate change.
The role making phase of development is a time when the supervisor evaluates a
newcomer’s skills, talents, and motivations based on observations of the newcomer’s
response to requests.
Communication in classical organizations is highly formal and standardized.
Performance evaluations most likely are an example of the activity coordination flow of
communication within an organization.
Groupthink refers to a mode of thinking where a group is more concerned with high
quality decision making than cohesiveness.
A personnel director asking applicants to submit resumes in a particular format would
be an example of an assembly rule that assists in sensemaking.
The Employee Non-Discrimination Act prohibits discrimination against people with
disabilities.
The percentage of households consisting of married couples with their own children
is increasing.
Supervisors are likely to provide emotional support.
The exact consequences and extent of global warming is relatively simple to predict.
The strongest predictors of multitasking are the observation of others engaging in
electronic multitasking and beliefs about what others in the workplace would think
about someone who multitasks.
In viewing conflict from a cultural perspective, a negotiator would want to consider the
conflict ‘scripts” that exist within a particular culture.
Mentoring relationships are of little value to minorities and women.
The ultimate goal of the critical model is emancipation.
Improvisational knowledge is typically stored in Instruction Manuals.
Taylor’s Theory of Scientific Management proposes that time and motion studies can
determine the most time-efficient way to do a job.
In a hegemonic relationship, the controlled group accepts, but does not actively
participate in, the control process.
According to Peters and Waterman, excellent organizations should avoid complex
structures and divisions of labor.
Proponents of the social information processing model argue that task ambiguity and
media richness have no influence on media usage.
Heiss and Carmack (2012) find that humor does not affect anxiety levels.
Recent research indicates that most change agents favor a strategy in which
participation is “restricted” or just used in an “advisory” capacity.
Workplace bullying does not have much effect on its victims.
Even though Lily realizes she is a new employee, she decides that she deserves an extra
coffee break and will go ahead and take one and see if anything negative happens. This
is an example of the information seeking tactic of surveillance.
In laissez-faire capitalism, the government takes a “hands off” approach to business and
allows market forces to balance trade.
Social constructionists argue that reality is an objective thing.
Structuration theory argues that the social world is generated through the agency of
active participants.
The Hawthorne research team was initially interested in how changes in the work
environment would impact the productivity of factory workers.
Minutes from a meeting is the conversation end of the conversation-text self-organizing
loop.
New communication technologies will not be embraced until there is a critical mass of
individuals who use the technology.
Taylor would like to sign up for an organizational communication class, and she wants
to decide who is the single best instructor in the department from which to take the
class. Taylor’s decision-making process would best be characterized as
a. a rational model.
b. an optimizing model.
c. an emergent model.
d. a multiple sequence model.
Two of Donovan’s subordinates have been fighting over responsibilities for months.
Donovan decides to settle the dispute “once and for all” and he sends a memo out to
each subordinate providing a resolution to the problem. According to media richness
theory, Donovan’s actions are
a. effective communication, because a rich medium was matched with an ambiguous
task.
b. effective communication, because a lean medium was matched with a routine task.
c. a communication failure, because excess cues would cause confusion and surplus
meaning.
d. a communication failure, because too few cues would be available to capture
message complexity.
Simon (1987) points out that intuitive decision making is
a. logical.
b. illogical.
c. neither logical or illogical.
d. none of the above
Transcribing text into a more permanent form represents which degree of separation in
the scaling up process?
a. 1st
b. 2nd
c. 3rd
d. 4th
An organization with distinct national interests from two or more countries represented
within its management, clients, customers, and institutional environment is considered
what kind of organization?
a. global
b. international
c. domestic
d. multinational
Social support from coworkers is likely to be in the forms of
a. informational and emotional.
b. informational and instrumental.
c. instrumental and emotional.
d. informational, instrumental, and emotional.
Of the three strategies used for exerting control in organizations, the one characterized
by directly exerting authoritarian control is
a. technological control.
b. bureaucratic control.
c. simple control.
d. overarching control.
Being friends with a supervisor outside the workplace best represents which aspect of
workplace relationships that creates the potential for intense emotion in the workplace?
a. conflicting allegiances
b. relational networks and emotional “buzzing”
c. tension between private and public in work relationships
d. it is not an issue
Feminists who work to enhance the opportunity for a variety of marginalized voices to
be heard within societal dialogue are called
a. standpoint feminists.
b. radical feminists.
c. liberal feminists.
d. postmodern feminists.
Fayol’s Theory of Classical Management is a prescriptive theory because it
a. describes the way an organization actually functions.
b. lays out the features of an “ideal type” organization.
c. prescribes the way an organization ought to run.
d. explains how components in an organization influence each other.
This way of framing conflict involves how disputants see the other parties in the
conflict.
a. identity framing
b. characterization framing
c. management framing
d. individual framing
Although terrorism has existed for many centuries, its effectiveness is enhanced today
because of
a. the wider range of technological tools available today.
b. contemporary urban environments that include a high concentration of residents.
c. contemporary urban environments that include a high concentration of mass
transportation.
d. all of the above
To deal with the negative consequences of affirmative action programs, it is
recommended that organizations also incorporate which criteria for hiring and
promotion?
a. seniority
b. economic
c. merit
d. educational
Although she couldn’t tell a woofer from a tweeter, Jacqueline had a great deal of power
at Hear It Here Stereo Shop because her family had owned the business for many years.
What type of authority does Jacqueline hold?
a. charismatic power
b. legitimate power
c. legal power
d. rational power
Jude is the owner of an up-scale continental restaurant. Jude did not hire Kim because
he believed that his customers would prefer to be served by a man. Jude has just
engaged in
a. prejudice.
b. tokenism.
c. discrimination.
d. sloganism.
Molly did not hear about the opening for the Director of Public Relations position in her
place of employment because she is not tapped into the informal communication
network. Molly has experienced difficulty in access resulting from
a. the mommy track.
b. relational barriers.
c. discrimination.
d. language barriers.
_____________ involves dealing with the negative affective outcomes of burnout.
a. Emotion-centered coping
b. Problem-centered coping
c. Appraisal-centered coping
d. Logic-centered coping
This approach views communication technology as an aspect of the socially constructed
organization rather than as an entity that determines particular processes and outcomes.
a. human resources
b. critical
c. feminist
d. constitutive
“Be self-managing to reach organizational goals” would be a message that would
represent which paradox of participation?
a. structure
b. power
c. agency
d. power
Treem (2012) found that experts
a. transcend established behaviors by doing things such as ignoring instructions.
b. create opportunities to specialize.
c. handle large quantities of information.
d. all of the above
Mosha realizes that he is coming dangerously close to burning out on his job as a CPA
for a large manufacturing company because of the conflicting demands of his job.
Consequently, he has asked his supervisor to provide a specific job description and have
a meeting to formulate specific job-related goals. This behavior is an example of which
of the following coping strategies?
a. emotion-centered coping
b. problem-centered coping
c. appraisal-centered coping
d. instrumental support
e. emotional support
suggests that information placed on social media has the capacity to be shared
very quickly by the members of that media.
When Ambercrombie & Fitch indicated it did not stock XXL sizes in women’s clothing,
the quote went _____ or everywhere, damaging the company’s image.
a. silent
b. viral
c. corporate
d. none of the above
This type of framing describes as subject in familiar terms.
a. spin
b. stories
c. catchphrases
d. metaphors
Which of the following is not one of Pfeffer’s Seven Practices of Successful
Organizations?
a. employment security
b. self-managed teams
c. sharing information
d. family-based organizing
Rodrick, a management consultant, believes that organizations should engage in
participative decision making because the increased information flow which results
from employee participation leads to better decision making. Rodrick believes in the
_______________ model of participative processes.
a. exigency
b. affective
c. cognitive
d. contingency
Which of the following emotional rules argues emotional displays should be managed
in order to create a positive work climate?
a. express emotions to the right people
b. express emotions to improve situations
c. express emotions to help people
d. express emotions in a professional way
Investigating communication in the workplace by finding optimal ways to set up a
communication network system for employees who telecommute represents a(n) ____
approach to communication.
a. psychological
b. elliptical
c. phenomenological
d. cybernetic
Demetrius is a graduate student in organizational communication. After much study,
he’s concluded that though there is a great deal of conflict in most organizations, the
conflict is usually productive and leads to enhanced understanding and better decisions.
Which frame of reference to organizational study is Demetrius adopting?
a. unitary frame of reference
b. pluralist frame of reference
c. radical frame of reference
d. confliction frame of reference
Robin Clair’s research on sexual harassment and women’s narratives indicates that
a. women frame sexual harassment as a function of the matriarchal nature of
organizations.
b. women frame sexual harassment in a way that keeps harassment out of the
mainstream of organizational life.
c. women frame sexual harassment as a political struggle that must be dealt with on a
societal level.
d. women frame sexual harassment as both physical and mental oppression.
is most concerned with tracking data and developing processess for
cataloguing and retrieving those data.
According to media richness theorists, the choice of a communication medium is based
on
a. the ambiguity of the task.
b. the richness of the medium.
c. information received from the social environment.
d. all of the above
e. a and b
According to more recent research on newcomer socialization, ________ are just as
important in the role development process as the supervisor and subordinate.
a. peers
b. family members
c. vendors
d. professors
Michael is a sales representative who spends a great deal of time out on the road and
infrequently communicates with the rest of his sales team. He is
a. a bridge.
b. a liaison.
c. an isolate.
d. all of the above
e. a and b
A global organization identifies with one nationality while doing business across
several or many
nations.
Organizations are because its rules and standards make it possible to know how
they will get accomplished.
Limited access to informal communication networks and mentor-protg relationships are
examples of barriers.
In Weick’s theory of organizing , refers to the uncertainty that is inevitable in
the environment.
The concept of considers how workers can exert counterpressure on the
exercise of power and control.
Although a virtual organization has no brick-and-mortar structure, employees in such
organizations still accomplish their work at the same time and the same place.
are the beliefs and visions that members hold for an organization.
The syndrome is characterized by emotional exhaustion, reduced personal
accomplishment, and depersonalization of clients.
Which one of the following is not a key theme in the research regarding reactions to the
change process?
a. management support
b. resistance
c. ownership tension
d. community support
Because e-mails are sent and received at different times, they represent an form
of communication.
The belief that global and multicultural organizations should do all they can to maintain
the cultural distinctiveness of local areas is a __________ approach to globalization.
a. industrial
b. laissez-faire
c. convergence
d. divergence
Management focuses on fundamental issues related to change success and allows
employees the freedom to explore various possibilities when it uses the
approach.
During the stage, conflict strategies are enacted in communicative interaction.
A woman who forges a promotion for the chance to spend more time with her children
through a flexible work schedule is said to be on the
The three reactions to organizational change outlined in the text are resistance,
uncertainty, and .
A(n) frame of reference views the organization as a battleground where rival
forces seek largely incompatible goals.
The most prevalent mode of communication in classical organizations is
communication.
Reactions to organizational change by lower level employees that interfere with change
implementation processes are called
a. the ownership tension.
b. resistance.
c. group feedback.
d. valence responses.
A is held by American workers in viewing retirement as freedom from routine
and the financial need to work.
Decision making based upon past experiences in similar contexts is said to be
decision making.