Which of the following should be in the middle section of an application letter that
follows the AIDA plan to build interest in you?
A) Your strongest selling points that will benefit the organization
B) Information about your academic performance
C) Areas of business that you are passionate about
D) Which specific skills the employer is asking for and how you can meet those skills
E) Information on salary history and availability
What is the integration of multiple communication channels and capabilities in a single
system called?
A) Fixed web collaboration
B) Cloud computing
C) Unified communication
D) Online brainstorming
E) Social networking
Which of the following statements that would appear in a business message best reflects
the “you” attitude?
A) You failed to enclose a check for $25.
B) We need a check from you for $25 so that we can send the merchandise by May 15.
C) We will send you the merchandise as soon as we receive your check for $25.
D) You will have your merchandise by July 15 if you send us your check for $25 today.
What is created when people engage in similar work and share enthusiasm for their
field of expertise over a social network?
A) On-site collaboration
B) A community of practice
C) A brand community
D) Integration of company workforces
E) Reputation analysis
Which type of interview includes one or more interviewers and several candidates who
all meet at the same time?
A) Working
B) Stress
C) Group
D) Panel
E) Situational
When composing negative messages, don’t use language that
A) conveys respect.
B) avoids an accusing tone.
C) protects your reader’s pride.
D) pinpoints the reader’s shortcomings.
E) considers the needs of the audience.
How can communicators ensure they are using an audience centered approach to their
communication?
A) Incorporate a strong sense of etiquette
B) Send the message through several communication channels
C) Develop the message in a way that is meaningful to the audience
D) Provide instructions to the audience on how to decode the message
E) Create communication barriers for all information other than that which you are
conveying
Which of the following should the middle paragraph of a routine request be used for?
A) To state the request
B) To explain and justify the request
C) To make it easy to comply with the request
D) To offer an expression of gratitude
E) To clarify deadlines
How should supporting points be handled when you are determining the scope of a
message?
A) Add one supporting point for each main idea
B) Eliminate supporting points that are indicated in the topic sentences
C) Use one supporting point for each department that will receive the message
D) If you have many supporting points, combine them as much as possible for more
impact
E) Use supporting points to replace headings and subheadings
Select the sentence with the most positive emphasis.
A) We failed to complete the process audit on time.
B) We hope to complete the process audit by Friday.
C) We haven’t completed the process audit.
D) Because of Joan’s inaccurate figures on the Haymen project, we are not finished with
the process audit.
Which of the following is an advantage of holding virtual meetings?
A) Whiteboards can be accessed
B) Reduced cost
C) Agendas are easier to set and follow
D) There is greater opportunity for participation
E) The venue and time have less of an impact on the success of the meeting
How can you adapt your rsum to show you are a good fit for a specific job?
A) Include as many bulleted keywords as possible
B) Write the rsum using applicant tracking software
C) Use the same terminology as the employer
D) Include a link to social media sites such as LinkedIn and Facebook
E) Explain career goals in a “Career Objective” section of the rsum
Which of these is a wise way to respond to criticism posted on social media?
A) Have others post more positive feedback
B) Ignore it
C) Use it as valuable feedback
D) Assume the person posting will retract the message after the issue has been solved
E) Respectfully explain why you can’t offer an immediate solution to the issue
A(n) ________ includes items such as your name, title, company, and contact
information at the end of your email messages.
A) epigram
B) email signature
C) subject line
D) salutary close
Which of the following visual aids would be particularly helpful for recording ideas
during a group brainstorming session?
A) Flipcharts
B) Linear slides
C) Prototypes and working models
D) Individual mobile devices
E) Chalkboards and whiteboards
Documenting the sources that you use in your writing
A) properly and ethically credits the person who created the original material.
B) shows the audience that you have sufficient support for your message.
C) helps readers explore your topic in more detail.
D) all of the above.
Which of these qualities makes tweets valuable among Twitter audiences?
A) Tweets that are routine, such as “good morning”
B) Complaints
C) Detailed conversations between the account owner and a specific audience member
D) Spontaneous, unprepared messages
E) Tweets that are entertaining, surprising, informative, or engaging
Printed materials that you give to the audience to supplement your presentation should
be
A) incidental to your overall presentation strategy.
B) an integral part of your presentation strategy.
C) distributed to your audience during your presentation.
D) out of sync with your slides and your spoken message.
E) sent electronically prior to the presentation date.
Which of the following is the purpose of preparing a presentation outline?
A) It clarifies your purpose and main idea
B) It organizes the message and serves as the foundation for delivering the presentation
C) It allows the audience to identify transitions between major points
D) It will eliminate the need for a speaking outline
E) It can include a script for the entire presentation
Which of the following would be an appropriate way to start a claim or request for an
adjustment?
A) With a complete and specific explanation of the details
B) With information needed to verify the complaint
C) With a clear and calm statement of the problem
D) With a request for a specific action
E) With an expression of your desire to find a solution
What takes place when a receiver distorts information to make it fit their “mental map”
of reality?
A) Ethics
B) Critical thinking
C) Cultural differences
D) Clarification
E) Selective perception
What is the term for a medium’s ability to convey a message through several
informational cues?
A) Formality
B) Straightforwardness
C) Cost
D) Urgency
E) Richness
What is the best-known social network for career networking?
A) Facebook
B) LinkedIn
C) Craigslist
D) Linkage
E) Career World
Which of the following is an advantage to using the direct approach when refusing
routine requests?
A) It offers advice about how the audience can pursue other possibilities
B) High stakes issues become less important
C) The audience can modify their expectations of you
D) It is easier to establish a profession tone for the message
E) The audience gets their answer quickly
How can communicators work to improve their cultural competency?
A) Teach those from other cultures about personal biases
B) Treat everyone the way you would want to be treated
C) Don’t be afraid to use humor with those from other cultures
D) Exercise tolerance, flexibility, and respect
E) Promote individualism
With the exception of ________, all of the following guidelines can help you close a
negative message on a respectful note.
A) being sincere
B) managing future correspondence
C) avoiding an uncertain conclusion
D) promising an optimistic future outcome
A group of managers who must make an important decision can request a ________ to
explore the implications of that decision.
A) failure analysis report
B) due diligence report
C) market analysis report
D) feasibility report
What is a communication medium?
A) The system used to deliver a message
B) The completion of steps in the journalistic approach
C) A knowledge management system
D) The form a message takes
E) The use of digital technology for research
Which of the following is an indication that the presenter cares about the topic, the
presentation, and the audience?
A) Nervousness
B) Handouts
C) Eye contact
D) Seating arrangements
E) Interaction
How do good organizational techniques on the part of the writer help the reader?
A) They eliminate the need for topic sentences
B) There is no need for a journalistic approach to writing
C) They help the reader understand the message
D) The scope of the message will increase
E) An indirect approach can be used