A dinner party to recognize and motivate achievers in an organization is an example of
an informative presentation.
Successful interviewees give short answers of ten words or less and avoid elaborating
on their answers.
Interpersonal nonverbal communication consists of e-mail messages, memos, and
letters.
In online documents, people interpret text in full capitals as “shouting” and thus should
be used sparingly.
You should write the purpose statement only after researching the specific alternatives
the report will discuss.
Sales proposals, particularly for complicated systems costing millions of dollars, are
often short and crisp.
Audiences remember the labels on a graph or chart far better than they remember the
shape of the visual.
While preparing a document, it is recommended that the main point be placed in the
middle of a long first paragraph which prevents a reader from skipping information.
Managers often need expatriate experience for top-level jobs.
Oral communication is always for internal audiences in an organization whereas written
communication is strictly created for external audiences.
One should identify the needs, wants, and feelings that may motivate an audience if
audience benefits are difficult to develop.
It is important to learn the name and correct job title of a specific individual in the
company who will be receiving your job application letter.
A proposal has one primary goal, which is getting a project accepted, and does not
involve getting oneself or an organization accepted to get a job done.
Understanding an audience’s initial reactions and positions helps one in being more
effective and prevents the audience.
During an interview, it is important to listen to every question and include key points
about one’s strengths and accomplishments in one’s answer.
According to Jakob Nielsen, a usability consultant, the best usability testing involves
watching people use the communication.
Accident reports can simply list the nature and causes of accidents.
Many employers consider blog as an extended writing sample of potential candidates.
A person should write a buffer only when one is sure that he/she can write a good
buffer.
At one’s first full-time job, one should avoid asking a lot of questions.
A good story that is told by a visual might include something that is personally relevant
to you and the audience.
Violating conventions is risky because they may not be interpreted correctly.
Informative and positive messages include acceptances; positive answers to requests;
and information about procedures, products, or services.
The best common grounds in a message are ambiguous and generic which helps cover a
large audience.
A major reason for some people being more successful than others is strong
interpersonal communication.
One can ask questions about the importance of friendship and social relationships to
analyze a company’s discourse community.
A way to manage time better is to decide at the end of a day’s work, what one will do in
the next day’s work session.
Key words are the terms that the computer searches for.
One should avoid making conservative choices while dressing for an interview because
it prevents them from standing out in a large crowd.
Well-designed visuals in PowerPoint slides give presentations a professional image and
serve as an outline for a talk.
The last paragraph of a job application letter should suggest possible days and times for
an interview.
While developing an interview strategy, it is important to pick two to five points that
represent one’s strengths for a particular job.
When one has a reluctant audience, it is important to place the request in the subject
line because it delays receiving a negative response from them.
Teams that deal directly with conflict, ignore the full range of alternatives, and seek
only information that supports the positions they already favor.
Twitter is a microblog that allows users to let their followers know what they are doing
by posting short messages of 140 characters or less.
Focusing on alternatives and on what the audience can do when options are closed is a
good way of implementing positive emphasis.
While giving feedback, it is best to avoid providing criticism of any form.
While choosing a persuasive strategy for a message, one needs to avoid considering the
audience and needs to focus solely on content and language.
Ryan Jones works for a web design company and is currently working on designing an
online shopping site for a client. For the content, he has chosen the Verdana and Calibri
font and bolded details on terms and conditions and membership fees. In addition, he
has also used the color blue to emphasize details on discounts offered and gift vouchers
available. Which of the following levels of Charles Kostelnick’s design is he using?
A. Extra
B. Intra
C. Outer
D. Inter
E. Supra
Choose the best revision of this sentence: “You can call my professor to make sure the
recommendation is valid.”
A. My professor is willing to verify the written recommendation over the phone.
B. Professor Jackson can provide more specific information about my coursework and
qualifications.
C. Professor Jackson would love to discuss this recommendation if you call him.
D. You can verify the recommendation by calling Professor Jackson.
E. Professor Jackson will verify the validity of the recommendation.
For which of the following purposes are e-mails commonly used?
A. To avoid leaving behind a paper trail
B. To ensure readers respond immediately
C. To solve a problem when time is crucial
D. To undertake controversial activities
E. To save time and money
Isabella has completed writing a chronological progress report on marketing a newly
launched line of clothing. Which of the following statements would best summarize her
report?
A. “As discussed, we are more or less on track with the project deadline and work
schedule."
B. “Things are going well and we have only had one significant setback so far."
C. “The project is 25 percent complete and going according to our planned work
schedule."
D. “Though we had planned on progressing at 10% pace every week, we are doing
much more."
Which of the following is an example of a social signal?
A. Gesturing
B. Talking
C. Narrating
D. Planning
E. Contemplating
Which of the following does an informational dimension of a team focus on?
A. Cooperation
B. Team loyalty
C. Problem
D. Process
E. People
_____ are used to emphasize location or to compare items in different locations.
A. Subdivided bar charts
B. Maps
C. Histograms
D. Gantt charts
E. Photographs
Jane Sullivan recently attended an interview at Whistling Woods, a media house in
Manhattan. Prior to the interview, she prepared well about her position and was able to
answer all the questions asked during the interview. However, the interviewers found a
streak of impoliteness in her interview. Which of the following did Sullivan most likely
do wrong in the interview?
A. Used lengthy monologues to share her knowledge about the company and herself
B. Practiced active listening by rephrasing and clarifying what the interviewers said
C. Used a pleasant handshake with all interviewers in the conference room
D. Avoided criticizing her previous employers irrespective of her unpleasant
experiences
E. Asked interviewers if they required further details about her work experience
For which of the following should passive verbs be used?
A. Sharing poor progress results of a project
B. Discussing job roles in a project
C. Explaining audience benefits for a product
D. Informing about incentives for selling a product
E. Explaining perks of a new position
List out some reasons why giving an audience an alternative is a good idea.
A(n) _____ report provides information, but not an analysis or recommendation.
A. feasibility
B. audit
C. justification
D. sales
E. annual
Which of the following is a good subject line for a negative message and ensures that it
will not be ignored by a reader?
A. Office closed on 24th April
B. Holiday in the coming week
C. Celebrate Easter on April 24th
D. Easter Holiday next week
E. Office Update on Holidays
In a single-spaced letter or memo, one should:
A. type main headings with the same font as that of the body.
B. add double-space between the heading and the text that follows.
C. type the body of the memo in capitals to emphasize important data.
D. use subheadings if there is only one subdivision under the heading.
E. add single-space between previous text and the heading in single-spaced text.
Evelyn Morris, a communications executive at H2O Foundation, submitted a report on
strategies to formulate new policies on water conservation, spreading awareness among
the public, and collaborating with allies to bring about change. Which of the following
did she use in her report which helped her move from one dimension of the campaign to
another with ease?
A. Assumptions
B. Criteria
C. Recommendations
D. Transitions
E. Illustrations
Richard Fisher is interacting with Mark Bryant, a disgruntled client who did not receive
the timely delivery of products. The client says to him, “This is the second time that the
goods arrived late at my factory.” Fisher tries to accept his criticism positively by
identifying the feelings that Bryant’s seems to be expressing. Which of the following is
Fisher most likely to say?
A. “You feel pretty angry about the late delivery, right?"
B. “You believe that we have started making late deliveries."
C. “Are you saying that the delivery reached you late yesterday?"
D. “It is true that the delivery reached after the scheduled time."
Referral interviews:
A. may include asking a person in a position to hire you to review your resume.
B. are easy to arrange since most companies are eager to conduct them.
C. involve talking to someone who works in the area that the candidate hopes to enter.
D. may lead to an information interview if it is successful.
E. are scheduled to learn about future job opportunities in the field of your interest.
Sarah who works for Animal Aid Foundation is writing a progress report on efforts to
rescue elephants, tigers, and monkeys from circuses. Which of the following would
most likely be the best subject line for her report?
A. Circus Animals -What we have done so far
B. Animal Cruelty should be banned by you and me
C. Efforts undertaken by us to save animals
D. Efforts by Animal Aid Foundation to rescue circus animals
E. Show that you care — Stand up against animal cruelty in your city
Which of the following is considered ethical when submitting a rsum to a potential
employer?
A. Omitting your low GPA score
B. Inflating your GPA score
C. Including a mailing address of a friend in the local area when you live out of town
D. listing your degree from Hogwarts University, a nonexistent school
E. listing fake Mensa memberships
Which of the following is one of the most popular tools for personal branding?
A. IMDB
B. Wikipedia
C. Gmail
D. Windows Messenger
E. Twitter
In which of the following situations should a passive voice be used?
A. When an agent in a sentence needs to be emphasized
B. When the object performing the action should be emphasized
C. When documents have big, complicated words
D. When an agent is omitted or deleted from a sentence
E. When a person needs to be made accountable for an action
Choose the best rewrite of this career objective: “To use my four-year degree, education
certification courses, and experience to effectively manage a classroom of adolescent
students.”
A. To use my education and experience to cleverly manage a group of adolescents
B. To use my four-year degree, education courses, and experience to teach adolescents
in a classroom
C. To use my four-year degree, education courses, and experience to enlighten and
edify the students
D. High school teaching position for a four-year college graduate with education
courses and experience in the classroom who can improve classroom management
techniques
E. High school teaching position requiring a four-year degree, certification, and
experience
Which of the following needs to be followed while creating a subject line for a negative
message?
A. Use a generic subject line when readers may ignore the message
B. Use a negative subject line when the reader needs the information to make a decision
C. Use a neutral subject line in order to ensure the reader reads the message
D. Use an ambiguous subject line when the reader needs to make a decision
E. Use a neutral subject line so that it stands out and draws the reader’s attention
Which of the following is a difference between oral and written styles of presenting
information?
A. Oral styles use more personal pronouns than written styles.
B. Oral styles use longer sentences and words than written styles.
C. Oral styles use more varied vocabulary than written styles.
D. Oral styles use less repetition than written styles.
E. Oral styles use more complex words than written styles.
You have just presented a difficult proposal to a board of superiors at work. A senior
executive who does not like you asks, “So why should we listen to you? You have only
been here two years.” The best response to this is most likely to be:
A. “You have been here fifteen years, and you do not know how to handle this
either."
B. “I am sorry you feel I am inexperienced. Compared to you, I suppose I am."
C. “Are you hassling me because you do not like the proposal or because you like to
hassle me?"
D. “You are asking how reliable our research on this project is. We tested six
scenarios…"
E. “Please let us be mature about this and not bring our personal differences into
it."
Which of the following is a way that employers typically use rsums?
A. Employers read each line of a rsum carefully and completely to ensure they get all of
the facts about a candidate.
B. Employers are aware that a rsum is a very short document that does not necessarily
represent a candidate’s best work.
C. A single individual within an organization is typically the only one who sees a
candidate’s rsum.
D. Employers use rsums to screen applicants in order to eliminate some candidates
from further consideration.
E. Only rsums that match key words are further scanned electronically.
The main purpose of _____ is to entertain and validate an audience.
A. persuasive presentations
B. informative presentations
C. goodwill presentations
D. technical meetings
E. training sessions
_____ are most acceptable when the audience knows the basic data set well, even
though part of the scale is missing.
A. Gantt charts
B. Clip arts
C. Chartjunk
D. Drawings
E. Truncated graphs
Which of the following guidelines should be used while designing a brochure?
A. Trying not to repeat any design elements since this can make a piece boring
B. Avoid placing the central selling point on a cover as it reduces a reader’s intrigue
C. Using the same font style and size for headings and other text to be consistent
D. Using enough white space with short paragraphs and extra space between them
E. Using me-attitude instead of you-attitude to demonstrate confidence in one’s
brochure
Joan Barnes recently attended an interview for a prospective job at a production house.
During the interview, she spent 20 to 25 minutes in a particular segment of the
interview where she answered questions about her previous work experiences and also
explained her work gap in the last year because of a death in the family. In addition, she
used this segment to find out what she needed to know to decide if she wanted to accept
a site trip. Which of the following segments of an interview did Barnes undertake?
A. Introduction
B. Opener
C. Close
D. Body
E. Conclusion
How should emotional appeal in fund-raising messages be used?
A. Using a mild appeal to convince people and avoid offending them
B. Creating emotional appeal by a generic group instead of specifics
C. Using sensory details to help people connect to a cause
D. Using a long-winded style because it evokes interest in a reader
E. Using wordiness which is crucial in making a document appealing
Which of the following should be undertaken to manage information efficiently in
messages?
A. Place new material in the centre of a message
B. Use overviews if a message is short and concise
C. Use bullets while answering multiple questions
D. Use color to highlight new information
E. Place crucial information in an attachment
Which of the following should be included in the first paragraph of a prospecting job
application letter?
A. A complete discussion of the writer’s skills and qualifications
B. A statement that you are applying for a particular advertised position
C. A statement of the dates and times that you are available for an interview
D. A statement that will catch the reader’s interest
E. A statement of request for the job one is applying
What kind of an opener to a message is the following? “Anything the mind can
conceive and believe, it can achieve.” – Napoleon Hill
A. Startling statement
B. Anecdote
C. Narration
D. Quotation
E. Question
Jetline Airways regularly mails quarterly statements of frequent flier miles earned to
their customers. To save money, they are going to stop mailing statements and ask
customers to look up the information at their website. Which of the following should
Jetline Airways state in their message to the customers which would convert the
negative message into a positive one?
A. “This is your last Preferred Passenger paper statement."
B. “Next month onwards, we will be unable to mail you frequent flier miles
earned."
C. “New, convenient online statements will replace this quarterly mailing."
D. “Please check our website every time you need details about frequent flier miles
earned."
E. “If you need updates about frequent flier miles earned, refer to our website."
What are some factors which will help one’s e-mail be read?
Karen Reeves is working on a project with her colleague, Jonathan Hoffman and needs
to communicate with him regularly throughout the day to coordinate activities for
upcoming projects. She needs a communication medium which can help her convey
short messages conveniently without wasting time. What common media should Reeves
use and how would it help her in communicating efficiently with Hoffman?
What key guidelines should one follow to reduce listening errors caused by
misinterpretation?
What are some basic guidelines one should follow about attire for an interview?
What are some of the situations that collaborative writing is often prompted by?
What is a corporate culture?
David Riley is planning to design a web page for his company.
List the characteristics of well-designed survey questions.
What is dot planning?
What are some of the criteria for an effective message?
Explain some of the areas where rsums are commonly inaccurate.
What is the purpose of using blogs? What are some characteristics of good blogs?
What are the two modes of communication channels that one can use to communicate?
How do values, beliefs, and practices affect our response to people and situations?