Which of the following is true of people who use collaborative approaches to manage
conflict?
A. they are likely to see the same conflict resurface
B. they experience shorter and fewer disputes
C. they experience more mutual resentment
D. they are more likely to use separation in a positive way
E. all of the options are correct
Text messaging and e-mail demonstrate which type of communication model?
A. transactional
B. interactive
C. multidimensional
D. linear
E. none of the options are correct
When a friend or family member turns to you for comfort, the best listening style to
apply would be
A. selective listening
B. time-oriented listening
C. people-oriented listening
D. content-oriented listening
E. passive listening
Who is most likely to place less emphasis on building and maintaining friendships?
A. a married man
B. a married woman
C. an elderly person
D. a single man
E. a single woman
With regard to the direct use of language, which of the following statements is FALSE?
A. Americans tend to be direct, blunt, and honest
B. Most cultures use less direct language than Americans do in order to preserve the
dignity of others
C. In Asian cultures, directness oftentimes clashes with the maintenance of group needs
D. In Japan “OK” can actually mean No
E. Members of an ingroup can use less explicit language
What is the most frequently reported relational maintenance strategy?
A. openness
B. positivity
C. assurances
D. sharing activities
E. sharing tasks
Best friends are more likely than other friendship types to
A. be same-sex
B. provide high levels of identity support
C. talk more frequently
D. listen without judgment
E. all of the options are correct
“Until you do the right thing by me, everything you touch will crumble” is an example
of what type of speech act?
A. expressive
B. commissive
C. directive
D. representative
E. declarative
Which of the following distances do you typically maintain when talking with one of
your close yet platonic friends?
A. intimate space
B. personal space
C. social space
D. public space
E. none of the options are correct
If your friend Bryan spends time posting messages on online discussion boards that are
designed to bait readers’ responses so he can attack the readers, he is acting as
A. a provocateur
B. an action-oriented listener
C. an eavesdropper
D. a pseudo-listener
E. a narcissistic listener
Sarah and Heather have been dating for almost two years. They have an intimate
physical relationship and visit each other’s parents on holidays. Recently, they bought a
car and signed a lease on a new apartment together. This couple is in what stage?
A. circumscribing
B. experimenting
C. integrating
D. bonding
E. intensifying
Each Thanksgiving, Sarah and Darcie visit Darcie’s family, but these events are painful
reminders of their political differences. Sarah is a Democrat, but Darcie and her family
are staunch Republicans. This year, Sarah chose not to discuss politics. What emotion
management strategy did she use?
A. suppression
B. encounter avoidance
C. reappraisal
D. venting
E. encounter structuring
What is the primary risk of using a competitive conflict style?
A. reactivity
B. escalation
C. cumulative annoyance
D. skirting
E. sniping
The handshake is considered what type of touch?
A. sexual-arousal touch
B. functional-professional touch
C. social-polite touch
D. friendship-warmth touch
E. love-intimacy touch
Which of the following characteristics is typical of a male’s lifelong gender
socialization process?
A. independence
B. competitiveness
C. assertiveness
D. masculinity
E. all of the options are correct
Joe often lets his friend Bob borrow his car, and Joe usually collects Bob’s mail when
Joe is out of town. What friendship function does their relationship fulfill?
A. assurances
B. practical goals
C. identity support
D. companionship
E. none of the options are correct
Henry and Josette have been married for ten years. Their marriage has reached the point
where they both feel like they are “going through the motions,” and they use
communication only when needed to maintain their household. What stage of relational
coming apart are they experiencing?
A. differentiating
B. circumscribing
C. stagnating
D. avoiding
E. terminating
Which of the following represents an appropriate amount of self-disclosure at the very
beginning of a relationship?
A. little breadth and little depth
B. little breadth and great depth
C. great breadth and little depth
D. great breadth and great depth
E. none of the options are correct
Which of the following strategies should a collectivist use to resolve a conflict with an
individualist?
A. recognize that conflicts can be separate from people
B. use direct and assertive language
C. focus on conflict, not personalities
D. manage conflicts rather than avoiding them
E. all of the options are correct
“Get out of my house” is an example of what type of speech act?
A. representative
B. declarative
C. directive
D. commissive
E. expressive
Which of the following is true of feedback?
A. can be positive
B. can be negative
C. occurs while others are speaking
D. occurs after others speak
E. all of the options are correct
According to the Johari Window, what “quadrant” of the self is known to others but
unknown to the self?
A. open area
B. blind area
C. hidden area
D. closed area
E. unknown area
Dyadic communication involves
A. one person
B. two people
C. a small group
D. a large group
E. none of the options are correct
Studies comparing online versus offline friendships have found that
A. online friendships have higher degrees of intimacy
B. offline friendships have higher degrees of intimacy
C. people prefer online communication when discussing personal topics
D. online communication has higher degrees of interdependence and commitment
E. online relationships and communication are superior
Which of the following describes an ingrouper?
A. someone who shares similar values to you
B. someone who shares similar attitudes to you
C. someone who shares similar beliefs to you
D. someone whom you perceive as similar to you
E. all of the options are correct
What can be done to facilitate the transition into a stepfamily?
A. practice daily maintenance such as sharing stories
B. create stepfamily rituals
C. avoid triangulation
D. have patience while your stepfamily stabilizes
E. all of the options are correct
Our ability and accuracy in recalling information are usually
A. lower with simple rote memorization
B. higher with simple rote memorization
C. higher with more complex activities
D. unaffected by the type of information
E. none of the options are correct
Which of the following statements about conflict and violence is true?
A. more than half of men and women have used violence to deal with conflict
B. men are more likely to be injured or killed than women
C. more gay men than lesbians experience violence in relationships
D. women perpetrate about as much violence as do men
E. gay men experience more violence than heterosexual men
Monique’s family is upset because she wants to skip her niece’s christening in order to
attend her boyfriend’s graduation. “Family comes first,” her parents say. Monique’s
family could be described as having
A. low conformity orientation
B. high conformity orientation
C. high conversation orientation
D. low conversation orientation
E. high fluidity
Intercultural competence is comprised of all of the following EXCEPT
A. effectiveness
B. appropriateness
C. prejudice
D. ethics
E. the ability to communicate with people from diverse backgrounds
While visiting Vietnam, Lan checks himself before making harsh judgments about
Vietnamese culture and alternately examines a multitude of reasons behind the
behaviors he observes. What intercultural competence strategy is Lan demonstrating?
A. world-mindedness
B. ethnocentrism
C. attributional complexity
D. rhetorical messages
E. ethics
Organizational culture is influenced by
A. norms governing interpersonal communication
B. norms governing personal relationships
C. workplace artifacts
D. workplace values
E. all of the options are correct
Network density refers to the frequency and number of connections between people in a
network.
Match the concept, term, or theory with its correct response or definition.
An approach to managing emotions in which one counts to 10 (or, in extreme cases, to
100) before acting or speaking.
Even in our close personal relationships, we can communicate both impersonally and
personally within the same interaction.
Match the concept, term, or theory with its correct response or definition.
A negative primary emotion that occurs when you are interrupted or blocked from
achieving your goal by the improper action of an external agent.
How does culture impact listening styles?
Match the concept, term, or theory with its correct response or definition.
A strong psychological attachment to a partner and an intention to continue the
relationship long into the future.
E-mail is the primary communication medium in many corporate workplaces.
Match the concept, term, or theory with its correct response or definition.
Pattern of conflict in which one person pursues his or her goals by making demands and
the other person withdraws from the encounter.
Defensiveness is often fueled by sadness.
Match the concept, term, or theory with its correct response or definition.
Power that comes from belonging to a network of people who have substantial
influence.
Match the concept, term, or theory with its correct response or definition.
Treating conflict as a mutual problem-solving challenge.
If two partners disagree about the nature of their relationship, they do not have a
romantic relationship.
Explain how traditional gender roles affect how men act in same-sex friendships.
Why is collaboration considered to be the most constructive strategy for managing
conflict? Describe four strategies that can be used for collaboratively managing
conflict.
Define the negativity effect, and explain its role in how we perceive others.
Gender, unlike biological sex, is something that is learned.
Match the concept, term, or theory with its correct response or definition.
Mental pictures of who people are and how we feel about them.
Match the concept, term, or theory with its correct response or definition.
Behaving as if you are paying attention when you are really not.
Match the concept, term, or theory with its correct response or definition.
The feeling of emotional closeness between ourselves and others.
Match the concept, term, or theory with its correct response or definition.
The exchange of spoken or written language with others during interaction.