One way for Type B workers to achieve balance is to
a. become a proactive communicator versus a reactive communicator.
b. learn to say no.
c. ignore small problems.
d. continue being laid back as stress can be dangerous.
Interpersonal communication occurs in dyads.
a. True
b. False
A person is likely to retain 75% of a conversation.
a. True
b. False
Bryan is the vice president of the human resources division for his company and John is
one of his employees. Therefore, Bryan is the _________ and John is the _________.
a. superior; subordinate
b. supervisor; coworker
c. leader; follower
d. superordinate; assistant
The _____________ is the method by which you send the message.
a. avenue
b. conduit
c. conductor
d. channel
Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and
have various words for policies and procedures that are unique to the profession she is
in. This language is referred to as
a. banter.
b. jargon.
c. workplace slang.
d. hospital talk.
Which of the following characteristics describes a professional, effective PowerPoint
slide?
a. all information incorporated into a few slides with a lot of text
b. many different colors on each slide
c. timed
d. information spread onto several slides
Women should make sure that their nails are manicured and polished any color as long
as it matches the outfit.
a. True
b. False
Whenever you are listening to a speech where there is no expectation for interaction
with the presenter, you are engaged in
a. conversational listening.
b. passive listening.
c. presentational listening.
d. advocate listening.
Disagreeing with an idea is referred to as active disagreement.
a. True
b. False
Over half of interpersonal messages are conveyed nonverbally.
a. True
b. False
When you communicate by using any form of technology, you are taking part in
a. computer-mediated communication.
b. current communication practices.
c. secondary communication.
d. inferior communication.
Seeing key points, demonstrations, or other supporting materials are essential for
a. audience members.
b. visual learners.
c. scholarly learners.
d. retention learners.
Relational communication consists of all of the following EXCEPT
a. initiation
b. maintenance
c. disengagement
d. crisis management
The way you communicate when using technology influences the impressions other
people have of you.
a. True
b. False
Illustrations should be
a. passed around so everyone can see them up close.
b. used only when videos aren’t available.
c. separate from a slide.
d. simple and incorporated into the slide.
Formal presentations and opportunity presentations are identical in __________ and
___________.
a. preparation; presentation
b. length; format
c. timing; setting
d. goal; result
When groups are brainstorming,
a. the more ideas, the better.
b. only ideas that will work should be recorded.
c. team members should record their own ideas independently.
d. teams should discuss an idea before adding it to the list of possible solutions.
A well-constructed agenda should indicate the topics to be covered, the length of time
allotted to each topic, the person responsible for reporting on each topic, and the time
allotted for new business.
a. True
b. False
Typically, who does the responsibility of caring for aging parents or in-laws fall on?
a. grandchildren
b. sons
c. women
d. state or private health physicians
You should avoid thinking about retirement in order to achieve optimal work-life
balance.
a. True
b. False
Skipping over under prepared employees during meetings is the best way to maximize
everyone’s time.
a. True
b. False
Which of the following is the most effective introductory statement?
a. Thank you for having me here today.
b. Good afternoon. Today I’d like to discuss saving for retirement.
c. Hello, my name is Mark, and I’m happy to be here.
d. Did you know that individuals over the age of 50 make up more than three fourths of
America’s financial assets?
Your coworkers are potentially your internal customers.
a. True
b. False
Mentioning previous work experience, awards, and recognitions is one way of
establishing
a. ethos.
b. pathos.
c. logos.
d. rapport.
When job seekers go through the __________ process, they consider opportunities that
match with their personal priorities.
a. career exploration
b. salary negotiation
c. priority exploration
d. contract negotiation
Why is ethos important to a persuasive presentation?
a. It highlights your use of clear, factual knowledge on the subject.
b. It helps produce imagery to help the audience connect emotionally with the topic.
c. Ethos keeps the audience from considering other possibilities.
d. Ethos establishes your credibility on the subject.
Process directives are filed as official documents of organizational policy.
a. True
b. False
____________________is about people who share something relationally, mentally,
physically, psychologically, economically, or spiritually with one another.
a. Family
b. Work-life balance
c. Collegiality
d. Friendship
Most audiences are initially interested in your speech.
a. True
b. False
Aristotle’s persuasive appeals are ethos, pathos, and logos.
a. True
b. False