Using the list below, identify the question that would be lawful for an employer to ask
during a job interview.
A) Did you graduate from high school?
B) What is your maiden name?
C) Do you have physical or mental disabilities?
D) Are you taking any prescription drugs?
Which of the following can greatly influence the meaning of words and gestures used in
a communication and influences other aspects of communication?
A) The culture in which you were raised
B) Your view of human relationships
C) Ethnocentrism
D) Time and space
E) Your beliefs and values
Which of the following is a disadvantage of using free-form slides?
A) They are limited to visual content
B) They require more time and creativity to develop
C) They are limited to textual content
D) They tend to distract the audience
E) They require animation software
Which of the following should you look for when reviewing design, format, and
programming issues?
A) Data errors in tables
B) Online image use
C) References
D) Copyright notices
E) Missing files
Which of the following is important to include in the close of a message when you are
responding after a mistake was made by your organization?
A) Clear identification of who made the mistake
B) Assurance the error will never happen again
C) A reminder of the bad news
D) Reasons for the decision
E) A description of actions taken to avoid similar mistakes
Which of the following best defines primary research?
A) Research that was done for a previous project
B) Research done for another purpose but used for a current project
C) New research done specifically for a current project
D) Research done from a corporate website
E) Research that has not been previously placed on the Internet
How can a social network help an organization with its staffing needs?
A) By using the network to recruit candidates and subject-matter experts
B) By connecting with sales prospects
C) By building communities of practice
D) By monitoring communities of interest
E) By redeveloping a brand community
Which of the following is an example of a descriptive title for a visual?
A) How CamCo Reduces Costs
B) CamCo Cost Reductions Are Increasing Each Year
C) Reducing Costs Is a Number-One Goal at CamCo
D) Whither Camco: Is the Rollercoaster Ride Over?
Which of the following is the process of transferring information between senders and
receivers?
A) Communication
B) Negotiation
C) Productivity
D) Engagement
E) Impressionism
Speeches and oral presentations are much like any other messages in that
A) they require similar planning.
B) they require no planning.
C) the interaction between the audience and speaker is similar.
D) they are used only for emotional or personal issues.
E) they utilize headings and subheadings to change the flow of information.
Intercultural communication is the process of sending and receiving messages between
people whose cultural backgrounds
A) don’t include verbal and/or nonverbal signs.
B) don’t include a common language but do include common nonverbal customs.
C) could lead them to interpret verbal and nonverbal signs differently.
D) allow them to interpret verbal and nonverbal signals in identical ways.
A new coworker from Russia asks you about North American greeting customs. You
explain that in most business contexts,
A) women are not expected to shake hands.
B) it is not necessary to stand up before shaking hands if you are already seated.
C) shaking hands is an outdated custom in North America.
D) a firm handshake is expected when two people meet.
To improve the design of a document, which of the following should be emphasized?
A) Detail
B) Restraint
C) Bolded and underlined sections
D) Redundancies
E) Haptics
When you’re creating a table for online use, ________ to make sure that the table is
easy to read.
A) reduce the number of columns and rows
B) remove lines and spaces between columns and rows
C) display data items in unrounded, multiple units
D) present large amounts of data and information
Which type of interview requires an individual candidate to meet with several
interviewers at once?
A) Group
B) Panel
C) Open-ended
D) Situational
E) Working
Which type of problem solving report should be used to study negative events that
happened in the past so they are not repeated?
A) Justification
B) Due diligence
C) Market analysis
D) Failure analysis
E) Feasibility
Which of the following is an advantage to using the backchannel during presentations?
A) The audience can immediately verify claims
B) Information is limited to those in the immediate audience
C) Feedback is available during and after the presentation
D) Contrary audience members have more leverage
E) There could be more immediate interaction from audience members
All of the following EXCEPT ________ are best practices when using phones at work.
A) being positive and professional when you answer the phone
B) varying your vocal pitch and inflections so people know you’re interested
C) enabling your voicemail, even if you don’t check messages regularly
D) ending your calls with courtesy and clarity
How do content curation sites differ from other social network sites?
A) They generate new content on a regular basis
B) They replace traditional advertising and communication efforts
C) They focus on rewarding customers for use
D) They let communicators guide readers or followers to carefully chosen selections of
existing materials
E) They allow customers to talk about themselves and their interests
When using the indirect approach to write a proposal, where is the call to action placed?
A) At the end of the report
B) In the supplemental section
C) In the executive summary
D) In the appendix
E) In the introduction
How do endorsements support a writer’s credibility?
A) They are an indication of sincerity
B) They show that acknowledged experts view the writer as competent and trustworthy
C) They replace communication skills with action
D) They show the writer believes in their skills
E) They show an understanding of company image
Which of the following is one of the advantages of using proposal-writing software for
routine proposals?
A) It prevents integration with sales databases
B) It prevents solutions from being given away free to the audience
C) It ensures proper structure
D) It explains your unique skills and knowledge needed to solve the problem
E) It emphasizes the “you” attitude in the creation of the document
________ is the process of transferring information and meaning between senders and
receivers.
A) Reflection
B) Projection
C) Communication
D) Illumination
Which of the following is the outcome of failing to fulfill an offer you made in a
marketing or sales message?
A) Breach of contract
B) Invasion of privacy
C) Implied endorsements
D) Ethical lapse
E) Lack of etiquette
Including a ________ on a rsum allows you to present a brief overview of your
qualifications.
A) statement of objectives
B) summary of qualifications
C) paradigm of possibilities
D) diagram of experiences
You can emphasize key points by
A) using extra words to describe them.
B) making important ideas the subject of the sentence.
C) placing them at the beginning or end of a sentence.
D) doing all of the above.
How do poor design decisions affect the readability and the effectiveness of the
message?
A) They act as a barrier to communication
B) They establish the tone of the document
C) They add to the consistency of the message
D) They add balance
E) They encourage subjective understanding of the message
Which of the following is one of the key questions employers attempt to answer during
an interview?
A) Is the candidate a good fit for the organization and the position?
B) Can the organization afford the candidate?
C) Can the candidate learn new skills for future use?
D) Is the candidate going to be able to fulfill his or her personal goals?
E) Will the candidate be able to pass a background check?
If you receive a job offer but you’re waiting to hear from other possible employers, you
can ask the employer for a(n)
A) statement of intent.
B) time extension.
C) do-over.
D) rain check.
E) increase in salary.
A rsum with a ________ will serve you well for most business opportunities.
A) classic, conservative design
B) graphically intense design
C) recursive, nonlinear design
D) laid-back, informal design
E) quirky, unique design