What is the most frequently used form of deception?
A. naming
B. misunderstanding
C. flaming
D. concealment
E. none of the options are correct
April is your supervisor. Although she is very demanding, you appreciate the fact that
she is open to your suggestions or questions about work policies. In fact, she readily
seeks input, applies it, and acknowledges the source of the idea. April is demonstrating
what characteristic of a supportive climate?
A. spontaneity
B. flexibility
C. description
D. empathy
E. none of the options are correct
Which of the following does NOT influence the interpretation stage of perception?
A. schemata
B. attributions
C. actor-observer effect
D. punctuation
E. none of the options are correct
According to the Johari Window, the aspects of your self that are known to others but
not to you are called the unknown area.
What strategy can be used to increase intercultural competence?
A. ignore your perceptions
B. demonstrate ethnocentrism
C. convey emotional distance
D. judge other cultures
E. be flexible and open to new ideas
You work in the internal public relations department at a large manufacturing facility.
However, you have a working relationship with peers who handle external relations,
with whom you only discuss business. What type of peer relationship do you have with
them?
A. collegial
B. information
C. special
D. blended
E. virtual
Beth is feeling frustrated by her mother’s criticism regarding her choice of friends, so
Beth snaps by shouting, “Who asked for your opinion?!!” What type of defensive
message is Beth sending?
A. superiority message
B. control message
C. indifference message
D. expressive message
E. conventional message
According to your text, which of the following is true regarding the issue of gender in
interpersonal communication?
A. Gender refers to biological differences between women and men.
B. Gender largely consists of information that is learned.
C. Gender refers to one’s attraction to men.
D. Gender refers to one’s attraction to women.
E. Women are more open than men.
Which of the following are functions that friendships help us fulfill?
A. companionship
B. practical goals
C. financial security
D. both “practical goals” and “financial security” are correct
E. both “practical goals” and “companionship” are correct
Which of the following play(s) an important role in forming our Gestalts?
A. schemata
B. attributions
C. salience
D. punctuation
E. none of the options are correct
Women are more likely than men to report which emotion(s)?
A. guilt
B. shame
C. fear
D. sadness
E. all of the options are correct
Which of the following statements best exemplifies the influence the looking-glass self
has on your self-concept?
A. My mom tells me I am the best little boy in the world and I believe her.
B. I am a son and a student.
C. I think Olivia is the smartest student in the class besides me.
D. I am an extroverted people person.
E. none of the options are correct
Josh is very assertive and goal-oriented; however, he forgets to consider the impact of
his communication on other people who are often offended by his communication.
What component of interpersonal communication competence is he lacking?
A. appropriateness
B. effectiveness
C. ethics
D. behavioral flexibility
E. common sense
In interpreting information, we form attributions, which are defined as
A. explanations for others’ behaviors and comments
B. mental structures that define concept characteristics
C. stimuli that attract our attention
D. judgments about the characteristics of other people
E. none of the options are correct
Which of the following factors influences the interpretation stage of the perception
process?
A. schemata
B. internal attributions
C. external attributions
D. fundamental attribution error
E. all of the options are correct
When disciplining your 2-year-old son, you raise your voice to emphasize the first word
of the command “STOP throwing your bottle.” What function of nonverbal
communication are you using?
A. reiteration
B. contradiction
C. spotlighting
D. replacement
E. enhancement
If you have a secure attachment style, you are more likely
A. to develop stable relationships
B. to be comfortable with intimacy
C. to have more confidence in your ability to communicate
D. to have high self-esteem
E. all of the options are correct
What must you consider when thinking of contingencies to your communication plan?
A. topics your partner will bring up
B. other people who may join your conversation
C. your partner’s physical appearance
D. at least three ways to exit the conversation
E. none of the options are correct
If Kayla moves closer to a couple so she can hear their gossip about her friend, even
though she has not been invited to join the conversation, she is engaged in
A. narcissistic listening
B. eavesdropping
C. pseudo-listening
D. aggressive listening
E. selective listening
Organizational networks are composed of all the following characteristics EXCEPT
A. the physical space of the office
B. network density
C. nature of information
D. media or channels
E. frequency of connections
Which of the following is an effect of parental favoritism?
A. favored children experience more professional success than their siblings
B. favored children report a greater sense of well-being and life satisfaction
C. unfavored siblings are substantially less close and report more conflict than those in
equitable families
D. unfavored children are more hostile than those in equitable families
E. all of the options are correct
Some high-tech companies have adopted an informal climate in which power and status
differences are minimized and in which all layers of the organization have equal access
to one another. What characteristic are these organizations demonstrating?
A. spontaneity
B. flexibility
C. collaboration
D. empathy
E. equality
Which of the following age groups tends to have the hardest time transitioning into a
stepfamily?
A. adolescents
B. preadolescents
C. young adults
D. children
E. none of the options are correct
In individualistic cultures such as the United States, the predominant approach to
listening can be characterized as
A. people-oriented
B. content-oriented
C. other-oriented
D. time-oriented
E. none of the options are correct
Rapper/singer T-Pain’s use of Auto-Tune is a manipulation of what code of nonverbal
communication?
A. proxemics
B. vocalics
C. haptics
D. territoriality
E. kinesics
Which of the following is a strategy for defusing jealousy in a romantic relationship?
A. self-reliance
B. acknowledge jealousy
C. avoid communication until you have cooled off
D. discuss your perception of threat
E. all of the options are correct
Mixed-status relationships in the workplace
A. consist of relationships between coworkers of similar status
B. consist of relationships between women and men
C. consist of relationships between coworkers of different status
D. consist of relationships between coworkers of different races
E. none of the options are correct
Which of the following is NOT considered a primary emotion?
A. anger
B. jealousy
C. sadness
D. surprise
E. fear
Your instructor explains the emergency escape route by saying, “Go out the door and
take a right,” and then pointing to the right. What function of nonverbal communication
is he using?
A. reiterating
B. contradicting
C. spotlighting
D. replacing
E. enhancing
People generally rate those they consider physically attractive as being
A. more intelligent
B. more persuasive
C. more powerful
D. more successful
E. all of the options are correct
If you tend to reveal personal actions, viewpoints, and events on social media sites, you
are likely a member of an individualistic culture.
Identify 5 of the 10 friendship rules defined in the text.
A family that is high in both conversation and conformity is considered a pluralistic
family.
Match the concept, term, or theory with its correct response or definition.
A near-constant state of arousal and negative thinking.
Explain the difference between a high-power-distance culture and a low-power-distance
culture.
When couples use nicknames for each other, they are using personal idioms.
Intrapersonal communication is different from dyadic communication because it
involves only one person.
What’s the difference between proxemics and territoriality?
We form algebraic impressions as a result of forming quick first impressions of others.
Both seeing and hearing constitute receiving, the first step of the listening process.
How can you demonstrate world-mindedness?
Culture does NOT include sexual orientation or gender.
Describe the Johari Window. Then identify and give an example of each quadrant.
If individuals enter into a serial argument by trying to gain power and use competitive
strategies, the conflict is less likely to be resolved.
Multitaskers have been shown to perform their tasks better than those who focus their
attention on only one task at a time.
Match the concept, term, or theory with its correct response or definition.
The overall value, positive or negative, you assign your self.
Identify the three dimensions of a workplace relationship.
Gender refers to the biological state of having either male or female sexual organs.
The dynamic nature of interpersonal communication suggests that communication is
constantly in motion and changing over time.
If Aaron longs to be with his partner, who is away on a summer internship, he is
lamenting loss of the caring component of love.