Sally was working on a team that was comprised of colleagues from a different cultural
background who value time differently. Sally was consistently frustrated with the way
the team worked together, lamenting that meetings often started late and went well
beyond their scheduled end time. While her colleagues were focused on developing
relationships across the team, Sally just wanted to get her work done and move onto the
next task. What is Sally lacking in this scenario?
a. self-awareness
b. global view
c. cultural competence
d. none of the above
In the _______________style, the leader follows the will of the people, or at least the
majority of the people, with decisions often being made through voting.
a. laissez-faire
b. authoritative
c. democratic
d. none of the above
One of the most effective ways to motivate employees is to develop shared goals.
a. True
b. False
Practice audiences should be
a. subjective.
b. objective.
c. larger than the real audience will be.
d. smaller than the real audience will be.
Type A personality types can achieve balance by
a. giving control to other people.
b. becoming proactive.
c. assign firmer deadlines.
d. checking their colleagues’ work more often.
Using an argument that is flawed or incoherent is a violation of
a. ethos.
b. pathos.
c. logos.
d. rhetoric.
How is communication made the most effective?
a. when verbal and nonverbal elements operate in an integrated fashion
b. when verbal communication is given more emphasis than nonverbal communication
c. when nonverbal communication is allowed to dictate the interaction
d. when our interactions do not require nonverbal communication
McGregor’s Theory X managers utilize a top-down approach to communication.
a. True
b. False
Speeches delivered from a manuscript
a. help produce conversational quality.
b. lead to monotone presentations.
c. help the speaker keep their place.
d. should be used as a backup.
Which question should you ask in order to become more audience centered as a
speaker?
a. What does my audience think of me?
b. Who is my audience?
c. What does my audience prefer to hear?
d. none of the above
Communication through any type of technology is referred to as computer-mediated
communication.
a. True
b. False
Which strategy is a way to avoid e-mail information overload?
a. Ignore and delete what you can.
b. Read and respond to messages that are important.
c. Block out some time to delete inbox clutter.
d. all of the above
Which is true concerning demonstrations?
a. Demonstrations should be done only by the person presenting.
b. Demonstrations should always include volunteers from the audience.
c. Demonstrations will distract from the speaker.
d. Demonstrations should be done with an assistant if necessary.
The categorization of people based on physical characteristics such as skin color,
dimensions of the human face, and hair is
a. ethnicity.
b. race.
c. creed.
d. culture.
The _______ process will help you bridge professional excellence with communication
and technology and help you excel in the workplace.
a. interview
b. KEYS
c. evaluation
d. none of the above
There is no one-size-fits-all rsum.
a. True
b. False
The ___________________ includes five managerial styles: impoverished, country
club, authoritative, middle-of-the road, and team.
a. situational leadership grid
b. managerial grid
c. Hersey grid
d. none of the above
It’s important that you become a more reflective communicator if you want to achieve
professional excellence.
a. True
b. False
Under what conditions should a decision be made by the leader?
a. whenever unruly group members will not cooperate
b. whenever a quick decision must be made
c. when the group is not offering helpful strategies to a problem
d. when the leader does not have the right personnel to make a decision
________ opportunities are primarily hands off, while _________ opportunities offer
hands-on learning of a particular job in a field of interest.
a. Internship; contact
b. Internship; shadowing
c. Shadowing; internship
d. Non-contact; internship
As most audience members are not good listeners, if you are giving a presentation and
you want your audience to remember your message, you must
a. always speak with a microphone or at a podium.
b. use visual aids for each point.
c. repeat yourself.
d. include the audience as participants.
_________________ is simply reasoning from an analogy; it is making an argument by
comparing two cases.
a. Inductive reasoning
b. Analogical reasoning
c. Deductive reasoning
d. Causal reasoning
A __________ is any word or phrase that helps guide the listener from one point to the
next.
a. preview
b. transition
c. territorial marker
d. visualization step
Randy has prepared a rsum that breaks down all of his useful skills into categories that
will let employers know what he can do for them. Randy has created a/an
a. chronological rsum.
b. functional rsum.
c. combination rsum.
d. skill/asset rsum.
Written proposals should only include bulleted lists of objectives.
a. True
b. False
Which of the following is a cause of burnout?
a. doing the same type of work with little variation
b. lacking a sense of accomplishment and meaning
c. being under constant pressure to produce, perform, and meet deadlines
d. all of the above
Job applicants should use the business letter format of written communication to write
cover letters for job applications.
a. True
b. False
Bullying at work is often underreported or is swept under the rug. .
a. True
b. False
E-mail communication carries less formal expectations than written communication.
a. True
b. False
Shawn’s company meetings are characterized by open dialogue and understanding
others with an open mind. Shawn’s company is engaging in
a. debate.
b. open communication.
c. empathic listening.
d. mutual respect.
What is the best way to achieve excellence in professional presentations?
a. Use only information from government agencies or science journals.
b. Present quickly and make lots of eye contact.
c. Use personal examples.
d. Continually evaluate the professional context as you research and then design your
presentation.
When would you want to use qualitative data in a business proposal?
a. when highlighting consumer feedback on a product
b. when outlining the sales growth percentage for a product
c. when comparing the gross versus net profits of a product
d. when identifying the highest sales via customer demographics on a product
At the organization Jim works for, he is repeatedly harassed by the majority of his
coworkers. Jim is being
a. bullied.
b. mobbed.
c. threatened.
d. fired.
Creating a hostile work environment is a form of sexual harassment.
a. True
b. False
________________ are a form of thank-you letter used to remind employers of your
interview and to emphasize that you’re the right person for the job.
a. Networking notes
b. Brown-nosing notes
c. Follow-up notes
d. none of the above
List and describe four types of reasoning used in persuasive speeches that guide the
audience through the argument.
Why do you think it is important to alter our facial expressions depending on the
context of a situation? Under what circumstances would it be inappropriate to show
your true feelings during an interaction?
Answer varies
How can a speaker use a demonstration to effectively aid his or her presentation?
