The National Labor Relations Board:
A) was created by the Taft-Hartley Act.
B) is a federal agency within the Department of Labor.
C) is an independent federal agency created to administer U.S. labor law.
D) is a federal board of union members who establish and control U.S. labor law.
When conducting a job evaluation, it is most important to remind employees that:
A) your focus is on the value of the tasks, not their individual performances.
B) you are looking at their individual performance in specific jobs.
C) external data is needed to establish the job’s position in the job hierarchy.
D) knowledge and skill are equally important in your assessment.
In the employment relationship, HR should help define the rights of employees and
employers in all of the following ways EXCEPT by:
A) developing employment policies.
B) eliminating the need for lawyers.
C) serving as an employee advocate.
D) explaining managers’ obligations to employees.
According to Hofstede’s dimensions of culture, the degree to which society values
personal goals, autonomy, privacy over group loyalty, and involvement in collective
activities is called:
A) power distance.
B) individualism.
C) long-term/short-term orientation.
D) uncertainty avoidance.
Emergent strategies generally:
A) evolve and change as needs arise.
B) involve only portions of an organization.
C) encourage strong leadership within a firm.
D) are less beneficial to a small company.
Which of the following is a negative aspect of straight-salary sales compensation plans?
A) Increase in employee turnover
B) Increase of fixed compensation costs
C) Complicated to design and administer
D) Reduced motivation to spend time with customers
In most firms, pay-for-performance compensation systems experience a credibility gap
among approximately ________ of employees.
A) 15%
B) 25%
C) 50%
D) 75%
Which of the following is NOT a characteristic of a structured interview?
A) Questions are limited to job-related factors.
B) Answers are scored in the same manner.
C) Applicants are interviewed by one manager.
D) Applicants are asked the same questions.
When implementing a team-based compensation plan, a firm would most likely:
A) allow team members to distribute rewards.
B) reward the best performer on each team.
C) assess performance with narrow criteria.
D) use bonuses or noncash rewards.
Additional Case 17.1
Hollar, Inc. is a U.S.-based, international car manufacturer with assembly facilities in
12 countries. Currently, expatriate managers and local national managers are hired and
promoted according to the direction of the home office. Hollar has a strategic alliance
with a large African ship building company in order to move into that market. Hollar
recently purchased Tyro, a firm based in France that makes automobile components.
Tyro’s production facilities are located in France, but the firm has dealerships and
customers throughout Europe.
Hollar plans to open a new plant in India within the next four years. Some of Hollar’s
top executives advocate using expatriates to oversee the construction of the new facility.
Another group of Hollar executives assert that host-country nationals should manage
the project.
Refer to Additional Case 17.1. Which of the following questions is LEAST relevant to
the decision to fill management positions in India with expatriates or host-country
nationals?
A) What is the turnover rate for repatriated Hollar employees?
B) What is the international health and safety record at Hollar?
C) How important is it for Hollar to earn community acceptance?
D) What relocation and salary costs would be incurred by Hollar?
Additional Case 16.2
John is the newly hired director of HR at Richmond Manufacturing, and he is in the
process of learning about the firm’s HR policies and procedures and determining what
areas need improvement. John learns from his staff that the firm’s workers’
compensation rates have risen dramatically in recent years due to rising claims. The
firm has not received any OSHA citations, and most claims have been related to
employee mistakes. Many HR staff members suspect that burnout, substance abuse, and
depression are the primary causes of worksite accidents at Richmond. Although
Richmond established a safety program two years ago, workplace accidents continue to
occur at a significant rate. John is considering the idea of establishing an EAP at
Richmond.
Refer to Additional Case 16.2. John is most likely hoping that an EAP will:
A) eliminate the need to carry workers’ compensation insurance.
B) provide confidential treatment for employees with substance abuse problems.
C) prevent health problems by proactively encouraging and training employees to lead
healthier lives.
D) help employees whose job performance is suffering due to physical, mental, or
emotional problems.
Which of the following is most likely true?
A) Workers’ compensation is a federal program. OSHA is the organization that helps
individual states meet workers’ compensation standards.
B) Workers’ compensation is a federal program that provides compensation to
employees injured on the job. OSHA is a federal program that creates and enforces
safety standards in the workplace.
C) OSHA is a federal program that creates safety standards for work environments.
Workers’ compensation programs are created by the individual states to provide
compensation for employees injured on the job.
D) OSHA is a federal program that provides compensation for employees injured on the
job. Workers’ compensation programs are state programs that provide compensation for
employees injured on the job.
Which of the following affects most pay structures in the United States?
A) Executive Order 11246
B) Fair Labor Standards Act
C) Civil Rights Act of 1991
D) Equal Pay Act
All of the following are most likely results of establishing a complaint resolution
process EXCEPT:
A) Lowering legal expenses
B) Increasing employee morale
C) Documenting performance appraisals
D) Avoiding EEOC and OFCCP involvement
Upon retirement, people typically have how many main sources of income?
A) Two – Social Security benefits and retirement benefits
B) Two – Social Security benefits and personal savings
C) Three – Social Security benefits, personal savings, and retirement benefits
D) Four – Social Security benefits, personal savings, retirement benefits, and
inheritance benefits
________ of large and medium-sized private businesses in the United States offer
health insurance to their employees, and ________ of small firms offer health
insurance.
A) 84% / 50%
B) 64% / 76%
C) 85% / 57%
D) 55% / 40%
A firm can best manage participation in an early retirement program by:
A) restricting the program to areas of the business with a redundancy of employees.
B) outsourcing highly skilled employees to competing firms.
C) offering the program only to employees with poor performance appraisals.
D) requiring participating employees to sign no-compete agreements.
One of your best MIS people quit to work for a competitor in a neighboring city. When
she left, she took with her a partially completed proposal for an enhanced MIS system
that would reduce costs and increase the speed of handling information. You’ve just
experienced a:
A) productivity shift.
B) reverse brain drain.
C) brain drain.
D) glass ceiling.