A general characteristic of a job shop is that it requires a small variety of inputs, and
minimal variations in the time it takes for a complete ‘job’.
In traditional approaches to production, preventive maintenance is also common.
Experienced staff needed to run job shops tends to increase its direct labor costs.
Under sole-sourcing arrangements, customers involve suppliers from the design stage,
asking for larger deliveries of higher quality items in large batches that enable greater
savings.
The first step to enhance the development of long-term capabilities is to identify
potential locations.
An optimal procedure for organizations to accept projects is to specify a return on
investment (ROI) and fund only projects that meet this criterion.
Intranets are private networks to allow the organization to securely interact with
external parties.
Quality typically implies reliability.
In cellular production the cellular form allows for a level of customization usually
found in job shops.
Rough-cut capacity planning projects job orders and demands for materials into
requirements for equipment, work force, and facility to find total capacity of each over
the planning horizon.
An event is a series of connected activities from the start to the finish of the project.
Japanese production approaches such as JIT could not be applied in the United States
because companies do not show much respect and loyalty to their employees.
Which form of transportation system utilizes group technology?
a) Flow shop
b) Job shop
c) Cellular production
d) Project operations
All of the following are important outputs of project scheduling, EXCEPT:
a) Identification of slack times for all activities and paths
b) Earliest and latest time each activity can be completed
c) Networks and paths
d) Identification of critical activities
Which of the following is FALSE about supply chains?
a) Just-in-time deliveries (JIT) and lean manufacturing dictate a demand chain
b) When customers of a service are also suppliers, they should be attracted
c) A supply chain is suggestive of a system of production in which the customer ‘pulls’
the product
d) Suppliers that are not customers must be chosen carefully
Six Sigma is among the most timely topics in business today because of the following,
EXCEPT:
a) It was developed by Motorola
b) High profile organizations report strong benefits from using it
c) It can be applied in organizations that produce a tangible output or an intangible
service
d) Nonprofit organizations may apply it as well as for profit companies
Which of the following are measures of capacity in terms of outputs and inputs
produced for the corresponding production system?
a) Airline ‘“ customers checked out per hour ‘“ reservation calls handled per day
b) Supermarket ‘“ available seat miles per year ‘“ cartons unloaded per hour
c) University ‘“ graduates per year ‘“ students admitted per year
d) Automobile assembly plant ‘“ autos assembled per year ‘“packages delivered per day
A literal interpretation of six-sigma is:
a) 4.3 defects per million opportunities (DPMO)
b) 3.4 defects per billion opportunities (DPBO)
c) 3.4 defects per million opportunities (DPMO)
d) 3.1 defects per million opportunities (DPMO)
When a resource is scheduled as if it had unlimited capacity to handle any and all jobs,
its schedule is called
a) Bottleneck
b) Infinite loading
c) Finite loading
d) Cycle time
Learning curve effect is
a) The ability to increase a machine’s productive capacity through usage
b) The ability to improve a process capacity through the usage of a machine
c) The human ability to adjust their productive capacity through learning
d) The human ability to increase their productive capacity through learning
Utilization can be defined as:
a) Output divided input
b) Actual output relative to some expected, designed, or normal output
c) Input divided by output
d) Output in proportion to the actual input
Which of the following is NOT a basic form of transformation systems?
a) Job shop
b) Flow shop
c) Continuous transformation process
d) All of the above are basic forms of transformation systems
The weighted score model is helpful for site selection decisions at the following stage:
a) Community
b) Site
c) Regional ‘“ International
d) None of the above
The following are characteristics of continuous flow manufacturing (CFM), EXCEPT:
a) Work should flow through the process without interruption
b) Work is organized based on the similarity of the work performed (a functional
organization)
c) Work flows one unit at a time, based on the customer’s demand rate
d) The phrase ‘don’t let the parts touch the floor’ exemplify CFM
DMAIC stands for:
a) Define, Measure, Analyze, Implement, Control
b) Define, Maintain, Assure, Implement, Control
c) Define, Measure, Analyze, Improve, Control
d) Design, Maintain, Analyze, Improve, Control
The Six Sigma approach originated at Motorola.
Which of the following project categories might lead to the other project categories?
a) Derivative projects
b) Breakthrough projects
c) Platform projects
d) R&D projects
Project charters should contain some level of information regarding which of the
following elements:
a) Business case, goals, or scope
b) Overview, general approach, schedules or milestones
c) Work breakdown structure and path dependencies
d) Both A and B
When workers receive approval for a task based on inflated time estimate, they may
perceive that they now have plenty of time to complete the task and therefore delay
starting the task. What has this concept been called?
a) Student syndrome
b) Inflation syndrome
c) Time-shift
d) Goldratt delay
__________ may be thought of as the ability of one organization’s computer to
communicate with another’s computer.
a) E-business
b) Electronic data interchange
c) E-commerce
d) Redundancy
Purchasing tends to follow three practices; which of the following is NOT one of them?
a) They leverage their buying power
b) They work with and help suppliers reduce costs
c) They commit to a small number of dependable suppliers
d) All of the above are practices followed by purchasing in highly effective
organizations
Which of the following is NOT an original component of reengineering?
a) A radical change in the way work is performed
b) Process-centered reorganization of activities
c) An emphasis in getting rid of unnecessary employees
d) A dramatic improvement in performance
Measuring _________ _________ is analogous to product defects in service quality.
Some outputs such as dams, roads, buildings and bridges may be relatively
__________.
Of large scale and finite duration, _____ _____ tend to be non-repetitive, with multiple
and often simultaneous, highly interdependent tasks.
The concept of _____ ______ (Chase and Stewart, 1994) is used by organizations to
help guarantee their service, by anticipating where a service failure might occur and
installing preventive measures.
The more __________ the service, the longer it is worth waiting for.
Increasing global __________ is a major factor driving the need to better manage the
supply chain.