Historically, the average proportion of defective bars has been 015. Samples will be of
100 bars each. Construct a p-chart using . Suppose a sample had 0.044
defectives. What would be the best action to take in this scenario?
a. Nothing; it appears to be random variation.
b. Look for assignable causes.
c. Change z to 2 and take another sample.
d. Change z to 4 and continue sampling.
Answer:
A quality characteristic has a specification (in cm) of 0.40 ± 03. If the value of the
quality characteristic exceeds 0.40 by the tolerance of 0.030 on either side, the product
will require a $180.00 repair. What is the appropriate Taguchi loss function?
a. L(x) = 200,000 (0.43 − 37)2
b. L(x) = 2,000 (0.43 − 37)2
c. L(x) = 200 (0.43 − 37)2
d. L(x) = 200,000 (x − 40)2
Answer:
An organization that would typically use a revenue management system (RMS) is a:
a. computer manufacturer.
b. fast-food restaurant.
c. car rental company.
d. package delivery service.
Answer:
_____ is the process of managing geographically dispersed service-providing facilities.
a. Center-of-gravity method
b. Reverse logistics
c. Multisite management
d. Postponement
Answer:
A high definition television manufacturer in Asia wants to develop a new smart
television as fast as possible using Program Evaluation and Review Technique (PERT)
and must complete the design and testing work first. The objective is to be the first to
market the most innovative smart television on the planet and capture the first adopter
market share. The manufacturer has determined the following activities, precedence
relationships, and time estimates in days for the project:
The expected duration of the critical path in days is _____.
a. less than or equal to 20 days
b. greater than 20 but less than or equal to 25 days
c. greater than 25 but less than or equal to 30 days
d. greater than 30 days
Answer:
Low-customer-contact areas of an organization are sometimes described as the “front
room or front office.”
Answer:
Explain the input-output perspective of a value chain.
Answer:
How does customer relationship management (CRM) help a firm gain competitive
advantage?
Answer:
Using the data below, find the economic order quantity (EOQ), the total annual cost
associated with the economic order quantity, and the reorder point.
Answer:
To compute the critical path, all nodes in the network are assigned an earliest starting
time of zero.
Answer:
A sociotechnical system integrates technology, people, and processes.
Answer:
In a perfectly balanced assembly line, no bottlenecks exist.
Answer:
An automobile emission testing center has six (6) inspectors and tests 50 vehicles per
hour. Each inspector can inspect twelve (12) vehicles per hour. What would the service
rate need to be in order to achieve 90% utilization?
Answer:
The Timken Company used a Lean Six Sigma approach that was highly successful.
Answer:
Christa, a merchant wants to stock Christmas trees. She can place only one order per
season, so she pays $30 for each tree that she buys and sells them for $80 each. She will
incur an additional cost of $6 each for unsold trees that must be hauled to the landfill. If
the demand for Christmas trees is normally distributed with a mean of 365 trees and a
standard deviation of 46 trees, how many trees should she order?
Answer:
Explain the concept of industrial robots.
Answer:
Risk is a form of uncertainty associated with an unexpected good.
Answer:
The value of Cpk is the average of the lower and upper capability indexes; that is, Cpk =
(Cpl + Cpu)/2.
Answer:
Telling an umpire crew to work baseball games in Chicago, then Milwaukee, and then
Cleveland is an example of a sequence.
Answer:
How are predetermined time standards useful?
Answer:
Using the information provided in the table below, determine the percentage change in
productivity from 2009 to 2010.
Answer:
It generally costs more to correct an error or defect at the design stage than after it has
reached the customer.
Answer:
Determine the sample size for the following time study given a standard deviation of
three ounces and a 92 percent probability that the value of the sample mean is within
two ounces?
Answer: