19) A department has five machines that each run for an average of 8.4 hours
(exponential) before service is required. Service time average is 1.6 hours
(exponential).
(A) While running, each machine can produce 120 pieces per hour. With one server,
what is the average hourly output actually achieved?
(B) With two servers, what is the probability that a machine would be served
immediately when it requires service?
(C) If machine downtime cost is $100 per hour per machine, and server time costs $30
per hour, how many servers would be optimal?
20) A job will have a learning rate of 75 percent. If the third unit requires 10 hours, the
12th unit should require about this many hours:
A.5.6
B.6.5
C.7.4
D.8.3
E.9.2
21) Which of these pairs of functions would tend to be affected most dramatically by a
product or service redesign?
A.Operations and Accounting
B.Marketing and Operations
C.Finance and Human Resources
D.Engineering and Accounting
E.Finance and Engineering