The primary purpose of the Malcolm Baldrige National Quality Award is which of the
following?
A. To encourage the spread of statistical quality control
B. To improve human resource development and management in manufacturing
C. To help companies review and structure their quality programs.
D. To prove that American firms were competitive in quality
E. To emphasize the use of quantitative methods in process management
Answer:
In getting your first driver’s license, several steps had to be taken. First, you took the
written test. Then you took the driving test. Then your photograph was taken and the
license made. What was the queuing system line structure in the Department of Motor
Vehicles? ________________________________
Answer: