Simulation provides optimal solutions to problems.
X-bar charts are used when we are sampling attributes.
Profit-sharing is a motivation and incentive system where executives receive stock
options.
Service firms choose locations based, in part, on the revenue potential of a site.
Process-focused facilities and repetitive facilities generate forward-looking schedules,
but process-focused facilities do this with JIT and kanban while repetitive facilities
generally use MRP.
The intuitive method of generating an initial solution has different results for each
problem solver because “intuition” varies from person to person.
Utilization is the number of units a facility can hold, receive, store, or produce in a
period of time.
Sample observations of a claims processor made over a 160-hour work month reveal
that the worker produced a total of 384 completed claims forms. The performance
rating was 80%. The worker was idle 20% of the time (so that idle time should be
subtracted from the total time when computing the average observed time). The
allowance factor is 8%. What is the standard time per unit?
A) 0.42 minutes
B) 16.0 minutes
C) 17.4 minutes
D) 20.0 minutes
E) 21.7 minutes
Suppose that a maximization LP problem has corners of (0,0), (10,0), (5,5), and (0,7). If
profit is given to be X+ 2Y what is the maximum profit the company can earn?
A) $0
B) $10
C) $15
D) $14
E) None of the above or Unable to determine
Toyota’s policy of having two suppliers per component after its experience with fire and
earthquakes is similar to Hark Rock Caf©’s franchising in societies that have significant
cultural or environmental barriers because
A) both companies are coping with environmental supply-chain risks
B) both companies are coping with process supply-chain risks
C) both companies are coping with control supply-chain risks
D) both companies are addressing outsourcing
E) None of the above accurately reflect the main similarity
Which of the following best conveys the essence of learning curves?
A) As the number of repetitions increases, time per unit increases.
B) As the number of repetitions decreases, time per unit increases.
C) As the number of repetitions increases, time per unit decreases.
D) As the number of repetitions increases, time per unit remains constant.
E) As the number of repetitions increases, time per unit doubles.
A good layout requires determining
A) material handling requirements
B) capacity and space requirements
C) environment and aesthetics
D) cost of moving between various work areas
E) all of the above
Black & Decker’s hand-powered tools and Hewlett-Packard’s printer business are
examples of using enhancements and migrations of existing products to build on a
__________.
A) product template
B) product pulpit
C) product platform
D) product dais
E) product foundation
The use of product development teams in design and engineering activities is also
known as
A) the Japanese approach
B) concurrent engineering
C) QFD
D) the traditional U.S. approach
E) none of the above
Lead time for computers is 5 days with daily demand of 25 and safety stock of 5
computers. If management wants to use 10 kanbans how many computers should each
one hold?
A) not enough information
B) 1
C) 5
D) 10
E) 13
The ability of an organization to produce services that, by utilizing the consumer’s five
senses, have some uniqueness in their characteristics is
A) mass production
B) time-based competition
C) differentiation
D) flexible response
E) experience differentiation
Modern ATM machines are an automated example of a service design that
A) reduces customer interaction
B) modularizes the service
C) delays service customization
D) has no moment of truth
E) has insufficient quality function deployment
Among the ethical and social challenges facing operations managers are
A) honoring financial commitments
B) maintaining a sustainable environment
C) developing low-cost products
D) providing an efficient workplace
E) all of the above
The priority rule that sequences jobs using the smallest ratio of due date from today to
processing time is
A) critical ratio
B) earliest due date
C) first come, first served
D) longest processing time
E) shortest processing time
The statistical definition of Six Sigma allows for 3.4 defects per million. This is
achieved by a Cpk index of
A) 0
B) 1
C) 1.33
D) 1.67
E) 2
DuLarge Marine manufactures diesel engines for shrimp trawlers and other small
commercial boats. One of their CNC machines has caused several problems. Over the
past 30 weeks, the machine has broken down as indicated below.
What is the expected number of breakdowns per week?
A) 1
B) 2
C) 6
D) 10
E) 30
A waiting line meeting the M/M/1 assumptions has an arrival rate of 4 per hour and a
service rate of 12 per hour. What is the probability that the waiting line is empty?
Briefly discuss what is meant by critical path analysis. What are critical path activities
and why are they important?
Explain in broad terms, not fine detail, using a sentence or two, what is meant by a
“classical stopwatch study.”
Offshoring is the practice of moving a business process to a foreign country but
retaining __________.
Quality has at least three categories of definitions; identify them. Provide a brief
explanation of each.
In a linear programming problem, what is the relationship between the constraints and
the feasible region? Explain with reference to a problem with two variables.
What purpose does the northwest-corner rule serve?
__________ postpones final assembly of a product so the distribution channel can
assemble it.
Failure to consider the effects of learning can lead to __________ of labor needs.
__________ are fees manufacturers pay to get their products displayed.