BUSOP 29410

subject Type Homework Help
subject Pages 8
subject Words 956
subject Textbook OM 5 5th Edition
subject Authors David Alan Collier, James R. Evans

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A kiosk at an airport that allows passengers to check their baggage would be an
example of a lean servicescape environment.
Answer:
Summarize the supply chain operations reference (SCOR) model.
Answer:
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Radio-frequency identification (RFID) tags are used to streamline information flow
between global customers and suppliers and increase the velocity of supply chains.
Answer:
Explain the essence of a blending problem.
Answer:
The term 'programming' is used in linear programming because these models find the
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best 'program' or course of action to follow.
Answer:
The Department of Motor Vehicle (DMV) testing center has eight (8) testers who test
60 drivers in total per day. Each tester can test ten (10) drivers per day. What is the
center's utilization?
Answer:
Given the information below, conduct an ABC analysis and determine which items
should be classified as A, B, and C.
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Answer:
Implicit service guarantees are always in writing.
Answer:
In a regression model, both the dependent and independent variables must be
numerical.
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Answer:
Explain the three types of teams effective for job enrichment.
Answer:
Statistical forecasting is based upon the assumption that the future will be an
extrapolation of the past.
Answer:
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Spreadsheets are extremely strong in their ability to conduct dynamic simulation
analysis.
Answer:
Explain why the product-process matrix does not transfer well to services.
Answer:
Service-quality measures are based primarily on human perceptions of service collected
from customer surveys, focus groups, and interviews.
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Answer:
Customers judge the value of a service and form perceptions through service
encounters.
Answer:
In the sample size for work sampling, "p" will never be known exactly since it is the
population parameter that is being estimated.
Answer:
Process capability quantifies the variation that results from common causes.
Answer:
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Provide some examples of criteria that can be used to help select and delete
performance measures from an organization's information system.
Answer:

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