10) Which of the following steps of selling is performed right before demonstrating the
capabilities of the firm and its products?
A.Handling the indirect objections of customers
B.Determining customers’ needs and wants
C.Recommending ways to satisfy customers’ needs and wants
D.Attempting to close the sale
E.Servicing the account
11) In many countries, sales promotion faces problems with distribution and retailers’
resistance to processing coupons, posting promotional displays, and dealing with
premiums. These are sales promotion difficulties associated with:
A.the countries’ stages of economic development.
B.the countries’ market maturity.
C.the countries’ consumer perceptions.
D.the countries’ trade structures.
E.the countries’ legal regulations.
12) The use of comparative advertising has become increasingly more common. Which
of the following positioning strategies does this reflect?
A.Positioning by product user
B.Positioning by product class
C.Positioning by competitor
D.Positioning by price/quality
E.Positioning by cultural symbol