Dell Computers dramatically increased its consumer advertising, resulting in Dell
becoming the top-selling personal computer. Consumers can purchase a Dell computer
only directly from Dell, either by calling the toll-free number or visiting Dell’s website.
One of Dell’s popular television commercials included Steve, a young man who would
usually say, “Dude, you’re gettin’ a Dell.” Audiences really liked Steve and the ads he
appeared in, and in fact, that’s when Dell’s sales started to skyrocket. However, Dell has
stopped that campaign and has moved on to others.
Dell uses a combination of media, one of which is direct mail. How can Dell evaluate
the efficiency and effectiveness of the direct-mail ads?
What is the goal of a media plan?