class and lower Americans?
A. The working class pursues ease of labor and leisure, while lower Americans do not.
B. The working class does not focus on the mechanical and recreational, while lower
Americans do focus on them.
C. The working class has little access to education or resources, while lower Americans
receive free education from the State.
D. The working class places little or no emphasis on family ties while lower Americans
depend heavily on relatives for emotional support.
The working class comprises people who are "family folk" who depend heavily on
relatives for economic and emotional support. For them, "keeping up with the times"
focuses on the mechanical and recreational, and thus, ease of labor and leisure are what
they continue to pursue.
Which of the following is an example of the service quality assurance?
A. A doctor is highly trained in a particular specialty.
B. Employees are always visible in a hotel lobby dusting or otherwise cleaning up.
C. A college professor who returns a student's call on the same day.
D. Flight attendants on a customer's regular route learn what type of beverages the
customer drinks and what magazines the customer reads.