One of Kraft’s research projects had the objective of understanding competitors’
advertisements. Name and describe the purpose of this type of background research.
Kraft markets several consumer packaged goods products as well as appliances, such as
coffeemakers, and wants to get a better understanding of its target market and how
competing products are advertised. Kraft’s agency of record has conducted extensive
research for them as well as purchased information from research suppliers. The agency
is also conducting background research as well as using some imaginative qualitative
methods to better understand Kraft’s target market.
Miriam purchased a new car last month, but she continues to look at advertising for cars
and notes how many other cars like hers are on the road. When a news article came out
indicating problems with the transmission noted by owners of her make of car, Miriam
took that to mean that all types of cars in that class can have those problems, not just
hers. She even sought out a Consumer Reports article that pointed out that the car she
purchased was rated highly on reliability. What is Miriam experiencing?