10) According to the American Marketing Association’s definition of marketing, which
of the following statements is true?
A.Most marketers are seeking a one-time exchange or transaction with their customers.
B.The focus of production-driven companies is on developing and sustaining
relationships with their customers.
C.Successful companies recognize that creating and delivering value to their customers
is extremely important.
D.Though marketing plays an important role in developing relationships with
customers, it does not help in maintaining them.
E.By definition, a marketing transaction has to involve the exchange of money.
11) When trying to attain mass coverage of the entire U.S. market, which of the
following forms of advertising would be most effective?
A.Transit
B.Television
C.Newspaper
D.Outdoor
E.Magazine
12) A marketer of supercomputers will recruit individuals with backgrounds in
computer science and engineering to work as salespeople in order to ensure its sales
force has high levels of:
A.expertise.
B.trustworthiness.
C.attractiveness.
D.attention.
E.yielding.