1) Advertising appeals that relate to consumers’ social and/or psychological needs for
purchasing a product or service are known as _____ appeals.
A.informational
B.rational
C.product popularity
D.emotional
E.product feature
2) Robert performs sales activities such as prospecting, assessing the situation and
determining the needs to be met, presenting the capabilities for satisfying these needs,
and closing the sale. Robert is primarily performing the role of a(n) _____.
A.order-getter
B.missionary sales rep
C.distributer
D.provider
E.order-taker
3) Commercials and print ads undergo posttesting in order to:
A.gain relatively inexpensive feedback.
B.avoid the use of surveys.
C.determine if a campaign is accomplishing the objectives sought.
D.determine if an organization’s mission statement needs to be modified.
E.locate new product ideas.