Getting Wired: Wal-Mart–America Online and Other Internet Marketing Alliances
During the second half of 1999, the number of marketing alliances between major retailers and Internet
companies exploded. Wal-Mart Stores, the world’s biggest retailer, and Circuit City, a large consumer
electronics retailer, announced partnerships with America Online (AOL). Best Buy, the largest U.S.
consumer electronics chain, collaborated with Microsoft, which previously had joined with Tandy
Corporation’s RadioShack stores. Signaling its own strategy of bringing its service to anyone, anywhere,
AOL announced in March 2000 partnerships with Sprint PCS and Nokia to help move AOL’s service from
the desktop to phones, pagers, organizers, and even TVs.
Wal-Mart and AOL
Wal-Mart and AOL have agreed to create a low-cost Web service for consumers who lack access and to
promote each other’s services. Wal-Mart customers will get software that allows them to set up the service
through AOL’s CompuServe service. The retailer also will distribute AOL’s software with a link to Wal–
Mart’s Web site, Wal-Mart.com. The Internet access service will be geared to Wal-Mart customers in
smaller towns that currently do not have local numbers to dial for online connections. Wal-Mart wants to
funnel as many customers as possible to its revamped Web site, which contains a pharmacy, a photo center,
and travel services in addition to general merchandise. The alliance gives AOL access to the 90–100
million people who shop at Wal-Mart weekly.
Microsoft, Best Buy, and RadioShack
Through its alliance with Best Buy, Microsoft is selling its products—including Microsoft Network (MSN)
Internet access services and hand-held devices such as digital telephones, hand-held organizers, and
WebTV that connect to the Web—through kiosks in Best Buy’s 354 stores nationwide. In exchange,
Microsoft has invested $200 million in Best Buy. Microsoft has a similar arrangement with Tandy
Company’s RadioShack stores in which it agreed to invest $100 million in Tandy’s online sales site in
exchange for in-store displays promoting Microsoft products and services. Both Best Buy and RadioShack
are major advertisers on MSN and share in the monthly revenue from some of the Microsoft Internet access
services they sell through their stores. Best Buy has issued 4 million new shares of common stock to
Microsoft in exchange for its investment, giving Microsoft approximately a 2% ownership position in Best
Buy. The multiyear pact is nonexclusive.
Circuit City and America Online
AOL and Circuit City entered a strategic alliance to provide in–store promotion of AOL products and
services to Circuit City shoppers nationwide, to make AOL Circuit City’s preferred Internet online service,
and to feature Circuit City as an anchor tenant in AOL’s shopping mall. Under the agreement, AOL
products and services are displayed prominently in dedicated retail space in Circuit City’s 615 stores across
the nation. Access to the Internet is available via AOL through dial-up service and developing broadband
technologies, including digital subscriber line and satellite, as well as wireless interactive devices. Circuit
City is promoting AOL and its in-store offerings in its print and television advertising programs and in
other promotional and marketing campaigns. As an anchor tenant on AOL’s shopping mall, Circuit City
will have access to AOL’s more than 32 million subscribers.
Discussion Questions
1. What are the elements that each alliance has in common? Of these, which do you believe are the
most important?