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1. Which of the following is not a basic right of a guest?
a.
The right to privacy in the guest room
b.
The right not to be insulted
c.
The right to a room of the guest’s choice
d.
The right to occupy the room undisturbed by the innkeeper (with exception, such as
cleaning and emergencies)
2. Under which of the following circumstances is an innkeeper not entitled to enter a guest’s room?
a.
When furniture is missing from the lobby
b.
When the guest has failed to pay the bill
c.
When requested to enter by the guest
d.
When necessary to repair a broken light in the bathroom
3. Many laws require that certain information or warnings be conspicuous. What does “conspicuous”
mean?
a.
In plain English
b.
Easily seen by patrons
c.
Posted in two places in guest rooms
d.
Truthful
4. Which of the following best describes the exclusionary rule?
a.
It prevents an innkeeper from refusing a room to anyone able to pay.
b.
It prevents an innkeeper from consenting to a search of an occupied guest room.
c.
It prevents the use of illegally obtained evidence in court.
d.
It requires a hotel to disclose expenses imposed for the use of a phone in guest rooms.
5. A guest checked out of a hotel. While the staff was cleaning it for the next guest, they discovered
jewelry that had been reported stolen by another guest. Will the evidence be suppressed?
a.
Yes, because the search of the room was illegal.
b.
Yes, because the jewelry was not owned by the guest who occupied the room.
c.
No, because the innkeeper was entitled to have employees clean the room following
check-out by the guest.
d.
No, because evidence found in a hotel room can never be suppressed.
6. Under which of the following circumstances is entry into a guest room not legal?
a.
The guest consents to a police search.
b.
The innkeeper consents to a police search.
c.
The television is blaring, causing guests in adjacent rooms to call the front desk
complaining of the noise.
d.
The guest ordered room service, and delivery is being made.
7. What is the consequence of a hotel charging guests for services they did not receive?
a.
The hotel will be required to reimburse the guest for the unused services.
b.
The hotel will be criminally liable.
c.
There is no consequence: the hotel is entitled to charge for such services.
d.
The hotel will be required to reimburse the guest for the full amount paid by the guest to
the hotel, including the charge for use of the room.
8. In a situation where the room needs to be searched, who issues the warrant?
a.
Police officer
c.
Front office agent
b.
Guest in the next room
d.
The Judge
9. What is meant by the exclusionary rule?
a.
Evidence obtained with a warrantless search not admissible in court
b.
Evidence obtained with a warrant and is used in court
c.
Evidence that is forgotten
d.
Evidence that is misleading
10. When is it alright to go into a guest room without a warrant?
a.
To turn off a loud blaring TV
b.
When a guest is engaging in illegal activity
c.
Because you heard something suspicious
d.
Because the room door was left open
11. What do you do when the guest refuses to let the police search the room?
a.
Arrest the individual
c.
Get a search warrant
b.
Rush the person out of the way
d.
Just leave
12. Under what circumstance can the innkeeper look in a guest’s luggage?
a.
When it is forgotten and the guest leaves the establishment
b.
When the guest leaves it unattended
c.
When it is open in the room
d.
When it is thrown away
13. In a guest room, what is required by law that needs to be posted?
a.
Fees and charges for the room
b.
The square footage of the room
c.
What furniture is needed in the room
d.
Types of rooms offered
14. When a package is received, what is the first step in notifying the guest?
a.
Throwing it away
b.
Placing a notice in the guest’s mailbox
c.
Calling the guest to let him or her know
d.
Placing the package in front of their room
15. What is meant by the term false arrest?
a.
Unauthorized restraint of a person
b.
Holding someone against his or her will
c.
Making false accusations
d.
Holding someone at the hotel
16. In which case is the hotel most liable?
a.
Credit card fraud
b.
Cars broken into on the hotel parking lot
c.
Insulting customers
d.
Charging calls
17. What must a police officer have to obtain a search warrant?
a.
Probable cause
c.
Loud guests
b.
Front desk agents word
d.
Disturbing guests
1. An innkeeper can padlock a guest room without cause, thereby preventing access by the guest to the
room.
2. If a person claiming to be the son of a guest requests a key to his parent’s room, the clerk is legally
bound to issue a key to the person.
3. The obligation of an innkeeper to refrain from using abusive language is the same whether the object
of the comments is a guest or a non-guest.
4. The police arrive at a hotel with a warrant for a guest. The innkeeper owes a duty to the guest to refrain
from informing the police of the guest’s room number.
5. A guest was observed by hotel security stealing money from the pocket of another guest while both
were at the hotel bar. The hotel can legally detain the thieving guest until the police arrive.
6. The Sunset Motel provides buffet breakfast for its guests from 7:30 a.m. until 9:00 a.m. The motel can
legally add to all guests’ bills a fee for breakfast whether or not guests eat breakfast at the hotel.
7. While cleaning a guest room, a housekeeping employee discovered illegal drugs. The innkeeper can
legally inform the police of the illegal activity.
8. In reference to the situation in the previous question, a police officer can legally search the guest room
without a search warrant.
9. The innkeeper is liable to a guest whenever a police officer makes an illegal search of a guest’s room.
10. A police officer does not have a search warrant to a guest’s room but asks for consent to search from
the innkeeper. The innkeeper consents. True or false: Any evidence found during the search will be
suppressed.
11. A guest left a gym bag next to her chair at the hotel swimming pool. The innkeeper can legally look
through the bag to determine if any stolen property is in it.
12. When a hotel undertakes an investigation of criminal activity, the suspect should be treated respectful
and reasonably.
13. A procedure to process mail should include maintaining a record of guests’ home addresses.
1. Some states, such as New York, have laws that require hotels to disclose all fees imposed for the use
of the phone in a guest room. These laws are sometimes called ______________________________
laws.
2. When a hotel accepts a mailed package for a guest, it becomes a
___________________________________ of the package.
3. A ______________________________ is an order from a judge commanding a police officer to
search a designated place for evidence of criminal activity.
4. When an innkeeper finds the lost or mislaid luggage of a guest, the innkeeper can look inside the
luggage for the purpose of _____________________________________________.
5. The constitutional right that is at risk when police search a hotel room for evidence is
___________________________________.
1. When a hotel finds lost or misplaced property, it should not give it to someone claiming to be the
owner until _______________________________________________________.
2. Concerning rates and fees, one way to avoid unpleasant disagreements at check-out time is to
_________________________________________________________________________.
3. The amount of evidence required for a judge to issue a warrant is
______________________________________________________________________.
4. A primary concern of a hotel that accepts mail for guests is
_________________________________________________________________.
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