Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
42. After finishing her copies, Belinda discreetly sabotaged the photo copier to stop
working so that her coworkers could not finish their projects on the same day. Belinda is
expressing which type of aggressive behavior?
a. physical-active-direct
b. verbal-active-indirect
c. physical-passive-indirect
d. physical-active-indirect
43. Chris’ boss stood over him at his desk yelling at him about Chris’ work error. The
boss’ behavior is which form of aggression?
a. verbal-active-direct
b. physical-active-direct
c. verbal-active-indirect
d. verbal-passive-indirect
44. Dan received his annual review. He knew he was an exceptional worker and
probably the best in the department. However, some feedback was given that he was
not much of a team player and he was overly sensitive to any feedback from team
members. Which personal cause of aggression might Dan struggle with?
a. Type A personality
b. hostile attributional bias
c. inflated self-esteem
d. low self-monitoring
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
45. What is it called when someone cannot retaliate against the person who provoked
them, instead they take their frustrations out on other people like subordinates, family
members, and so on?
a. low self-monitoring
b. frustration
c. displaced aggression
d. direct provocation
46. ______ is a distinct form of aggression based on biological sex, gender identity, or
sexual orientation.
a. Cyberbullying
b. Aggression
c. Sexual harassment
d. Masquerade
True/False
1. Unproductive conflicts are marked by escalation and avoidance.
2. Task oriented conflicts can become dysfunctional if they last too long.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
3. Those who display a high level of moral reasoning are more likely use a compromise
conflict style.
4. In quid pro quo sexual harassment, victims claim that they have to work in hostile
working conditions.
5. The rate of sexual harassment experienced by female college students is roughly the
same as that encountered by female workers.
6. A negotiator’s interest is his or her public stance.
7. An integrative approach to bargaining encourages unethical behavior.
8. Mobbing is bullying carried out by a group.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
9. The Equal Employment Opportunity Commission (EEOC) has refused to extend sex
discrimination provisions to protect lesbian, gay, bisexual, and transgender (LGBT)
employees.
10. Avoidance of conflict is the healthier way to go.
11. Believing we have little influence over how conflict emerges enables us to better be
able to manage conflict.
12. When conflict arises, mutually agreed upon guidelines to process the conflict can be
beneficial.
13. Workplace aggression is correlated with lower productivity, higher absenteeism, and
high turnover rates.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
14. Xavier recognizes that his lack of sleep from the night before might cause him to be
more irritable with his coworkers, so he takes steps to proactively reduce his irritability.
Xavier is evidencing personal control.
15. Elian is confident that his team can work through a conflict they are experiencing by
emplying collaborative tactics. Elian is evidencing goal control.
16. Criticism can signal a willingness to address the issue and lead to a better
understanding of the other person’s perspective.
17. We are only responsible for our communication strategies if no one else says
anything about them.
18. Patrice feels she has no ability to control a situation as work. Because of this,
Patrice is more likely to engage in effective behaviors.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
Short Answer
1. A ______ conflict style focuses on meeting personal needs at the expense of others.
2. In ______ sexual harassment, individuals are coerced into providing sexual favors in
return for getting jobs and promotions.
3. In a ______ work environment, victims believe that working conditions interfere with
their job performance.
4. ______ involves being aware of interactions that could generate conflict, anticipating
possible unpleasant reactions in order to reduce negative emotions.
5. ______ negotiators employ a win-lose conflict management style.
6. ______ aggression involves destructive words and deeds.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
7. ______ consists of rude, discourteous actions.
8. Any effective apology begins with ______.
9. ______ behavior is the most destructive form of conflict at work.
10. ______ is a type of bullying carried out by groups.
11. Why can we expect more conflicts in the future?
12. What are the elements of a sexually hostile work environment?
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
13. Explain the social causes of aggression.
14. Identify factors that contribute to sexual harassment.
15. Explain the three categories of ethical issues in negotiation.
16. ______ involves recognizing that you can successfully work through conflicts by
employing collaborative tactics.
17. ______ involves acknowledging that conflicts involve incompatible goals and that
each party has self-serving biases.
18. Explain incivility and bullying. Provide an example for both terms.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
19. Identify the five elements involved in skillfully dealing with conflict.
Essay
1. What conflict guidelines would you like to employ in an organizational dispute?
2. Is a collaborative conflict style always the best approach to use? Why or why not?
3. Evaluate how an organizational conflict in your organization was managed using
material presented in the chapter.
4. Is deceit ever justified in a negotiation? Defend your position.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
5. Describe a time when you used a distributive approach to negotiation and whether
this approach was effective.
6. Why are distributive bargainers more likely to engage in unethical negotiation
behavior?
7. As a manager, how would you reduce the frequency of aggression in an
organization?
8. Are there any elements of a sexually hostile work environment in your school or work
organization? How can they be eliminated?
9. Use the steps of the principled negotiation model to prepare for an upcoming
negotiation.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
10. Evaluate the apology of an organizational leader using the four elements of ethical
apologies.
11. What conflict style do you usually exhibit when in conflict? Provide an example.
12. Explain ways an individual can skillfully deal with conflict.