Business Ethics Chapter 6 1 Ans Cognitive Domain Analysis Answer Location Step Prepared Apologize Difficulty Level Hard

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Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

Test Bank

Chapter 6: Ethical Conflict Management

Multiple Choice

1. Which is a true statement?

a. Conflict should be avoided at all costs.

b. Conflict makes relationships worse.

c. Conflict can promote personal and relational growth.

d. Conflict always resolves itself.

2. Which is a TRUE statement about dysfunctional conflict?

a. Avoidance may be a tactic with dysfunctional conflict.

b. The conflict usually centers around issues.

c. Strong positive emotions are generated.

d. all of these

3. ______ control acknowledges that conflicts involve incompatible goals and that each

party has self-serving biases.

a. Message production

b. Personal

c. Attribution

d. Episode

4. Which conflict style usually produces the best opportunity for agreement and usually

proves to have successful results?

a. avoidance

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

b. compromise

c. collaboration

d. competition

5. Which conflict style reflects a low concern for self and a high concern for others?

a. accommodating

b. compromising

c. competing

d. collaboration

6. If Heather likes to produce rapid results and prod her coworkers in the process, her

conflict style might be considered ______.

a. accommodating

b. compromising

c. competing

d. collaboration

7. Which behaviors should be avoided in a conflict?

a. ignoring emotions

b. holding fast to one solution

c. talking to third parties about the conflict instead of the other party

d. all of these

8. Graham knew he failed his staff and he wanted to regain their trust after the conflict.

What is a simple positive step Graham could do?

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

a. avoid talking with his staff for at least a week to avoid any awkward moments

b. keep on as usual and never acknowledge that the conflict happened

c. present a strategic vision to help people buy-in to his leadership

d. offer a genuine apology and acknowledge his personal commitment to growth

9. ______ control involves monitoring and controlling angerlike behaviors and

recognizing that these behaviors may reflect stress or depression in others, not anger.

a. Message production

b. Personal

c. Attribution

d. Episode

10. Which of the following is a part of the definition of conflict?

a. hidden struggle

b. compatible goals

c. dependence on one another

d. all of these

11. MaryJo tells Fredrico, “I didn’t mean to disrupt your meeting.” Which analytic conflict

management tactic is she engaged in?

a. disclosing statement

b. descriptive statement

c. qualifying statement

d. solicitation of criticism

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

12. Dirk admits that he overreacted during the meeting. He is engaged in which

conciliatory conflict management tactic?

a. concession

b. supportive remark

c. acceptance of responsibility

d. none of these

13. Which of the following could an example of workplace incivility include?

a. accidentally dropping trash on the floor but cleaning it up later

b. bumping into a coworker on the elevator while apologizing

c. claiming credit for someone else’s work

d. in advertently ignoring a coworker because you are lost in thought about a problem

you have

14. Which of the following is a source of organizational conflict?

a. procedures

b. values

c. roles

d. all of these

15. Any ethical apology begins with ______.

a. expression of regret for the harm caused

b. an explanation for the problematic behavior

c. acknowledgement that an offense has occurred

d. an effort to repair the damage

Student Resource

Johnson, Organizational Ethics, 5e

16. A farmer concerned about the impact that selling his land will have on his neighbors

is addressing which ethical negotiation concern?

a. deception

b. distribution of outcomes

c. impact on outside groups

d. none of these

17. Referring to a used car price guide to agree on the price during a sales negotiation

is an example of which component of Principled Negotiation?

a. invent options for mutual gain

b. insist on objective criteria

c. focus on interests, not positions

d. separate the people from the problem

18. Unchecked ______ can spiral into coercion and violence as the target reciprocates

in kind, prompting the instigator to escalate and become more aggressive back.

a. defensiveness

b. incivility

c. interactions

d. emotions

19. Which is a social cause of aggression?

a. inflated self-esteem

b. job stressors

c. perceived unfairness

d. direct provocation

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

20. Spreading malicious rumors or gossip about a supervisor is an example of which

type of aggressive behavior?

a. physical-active-direct

b. physical-passive-indirect

c. verbal-active-indirect

d. verbal-passive-indirect

21. Refusing to acknowledge a coworker when passing in the hall is an example of

______.

a. incivility

b. bullying

c. mobbing

d. cyberbullying

22. Alan criticizes his secretary because he can’t criticize his boss. This is an example

of ______.

a. direct provocation

b. displaced aggression

c. frustration

d. aggressive model

23. Offering to repair the damage takes place in which element of an effective apology?

a. acknowledgement

b. remorse

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

c. reparations

d. explanation

24. Being aware of the emotions of the other party is critical in which stage of the

Principled Negotiation Model?

a. focus on interests, not positions

b. invent options for mutual gain

c. insist on objective criteria

d. separate the people from the problem

25. ______ involves repeated, unwanted behaviors designed to humiliate victims.

a. Incivility

b. Violence

c. Bullying

d. none of these

26. Aggressive organizational members encourage their coworkers to become

aggressive as well. This describes which source of organizational aggression?

a. aggressive models

b. direct provocation

c. interference

d. displaced aggression

27. Which is a personal cause of aggression?

a. job stressors

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

b. inflated self-esteem

c. oppressive supervision

d. use of alcohol

28. Which of the following is an element of a hostile work environment for women?

a. being repeatedly asked for a date

b. placing a picture of a sports car on the wall

c. telling jokes about a pet

d. making remarks about a family member

29. To increase the moral intensity of sexual harassment ______.

a. respond immediately to harassing behavior

b. encourage offenders to acknowledge personal accountability for actions

c. make offenders aware of the destructive impact of their behaviors

d. all of these

30. Which statement BEST completes this sentence, “Conflict begins when ______.”

a. a person offends another person

b. the parties express their thoughts and feeling to each other through their behaviors

c. one party intentionally makes insults to get the other parties attention

d. none of these

31. When conflict is centered around the personalities involved, it is labeled ______

conflict.

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

a. dysfunctional

b. functional

c. task-oriented

d. strong-negative

32. _______ conflict focuses on the content of messages.

a. dysfunctional

b. functional

c. task-oriented

d. strong-negative

33. Rachel did whatever was possible to avoid engaging in any conflict with her

roommates. What conflict style is Rachel expressing?

a. avoiding

b. competing

c. collaborative

d. accommodating

34. Juan listened carefully to his clients’ needs as well as his company’s needs. He

sought to find a solution which would work for all. What conflict style is Juan

expressing?

a. accommodating

b. compromising

c. competing

d. collaborative

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

35. Keenan asked his three other roommates to “meet in the middle” with some of their

roommate living expectations. He felt they could find some common ground if everyone

gave up a few of their expectations. What conflict style is Keenan exercising?

a. avoiding

b. accommodating

c. compromising

d. collaborative

36. Rose decided to forego sharing her own ideas for the group project because she

wants to put the other members’ ideas first. What conflict style is Rose exhibiting?

a. avoiding

b. accommodating

c. compromising

d. collaborative

37. Tom chose to implement the new company strategy first before any other Vice

Presidents had the chance. He felt it was important his department take the aggressive

step, so it would reflect well on him for any future promotion opportunity. What conflict

style is Tom exhibiting?

a. avoiding

b. accommodating

c. compromising

d. competing

Student Resource

Johnson, Organizational Ethics, 5e

Sage Publications, 2022

38. Out of the given conflict styles, which style is usually MOST beneficial for all parties

involved and is usually the better ethical option?

a. collaborative

b. compromising

c. competing

d. accommodating

39. Supportive remarks and the use of concession are two examples of conciliatory

message within which conflict style?

a. competing

b. collaborative

c. accommodating

d. compromising

40. Which item is NOT a part of a proper apology?

a. acknowledgement

b. remorse

c. defensiveness

d. reparations

41. Expressing your sincere regret for the harm you caused and your intent to act

differently is which part of an apology?

a. acknowledgement

b. remorse

c. explanation

d. reparations/forgiveness