Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
41. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can resist unhealthy impulses.
a. identifying
b. using
c. understanding
d. managing
42. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can match their emotions to the task and select tasks based on their mood.
a. identifying
b. using
c. understanding
d. managing
43. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can talk about their emotions.
a. identifying
b. using
c. understanding
d. managing
44. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can accurately predict how others will respond and choose the right message?
a. identifying
b. using
c. understanding
d. managing
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
45. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can regulate their moods to achieve their goals?
a. identifying
b. using
c. understanding
d. managing
46. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can be open to their own feelings and the emotions of those around them?
a. identifying
b. using
c. understanding
d. managing
47. The skill set ______ emotions of Emotional Intelligence focuses on when a person
can pick up on the emotional meaning of messages sent through body language, vocal
cues and facial expressions?
a. identifying
b. using
c. understanding
d. managing
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
48. Which German philosopher established discourse ethics or ground rules for people
to engage in argument?
a. Dennis Reina
b. Jurgen Habermas
c. Martin Buber
d. Peter Salovey
True/False
1. Dialogue involves venting emotions.
2. Becoming more mindful is extremely difficult if not impossible.
3. Nonimmediate people are perceived as very friendly, welcoming, and warm.
4. Action-oriented listeners focus on the task at hand.
5. Trust repair requires the active involvement of both the violator and violated.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
6. People often fear giving feedback because they think it might not be decent or fair.
7. Interpersonal trust imposes an ethical obligation on the person being trusted.
8. Dialogue is limited to friendly interactions between friends or family.
9. Mindfulness and effective listening are two productive communication behaviors that
foster I–Thou communication.
10. Successful communication is often listening centered rather than speaking centered.
11. Actively avoiding feedback reduces conflict in the workplace.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
12. When communicating with another individual, the use of “you“ or “you and I“ words
is encouraged.
13. There are no drawbacks to immediacy behaviors.
14. You should be more immediate with a person who is trying to avoid communication.
Short Answer
1. ______ is self-centered (I-It) communication.
2. ______ is the glue that holds organizations together.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
3. In the ______ stage of listening, the receiver judges the accuracy and truthfulness of
the message.
4. A(n) ______ disconfirming response is overly intellectual.
5. A(n) ______ confirming response accepts the feelings of the other party as
legitimate.
6. ______ describes the ability to identify and influence feelings in ourselves and others.
7. Name and explain at least five nonverbal immediacy behaviors.
8. ______ listeners put a priority on maintaining relationships.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
9. The nonverbal immediacy behavior of ______ involves short pauses and few
silences, positive vocal inflections and vocal variety, and confidence.
10. Name and explain the ethical commitments we must make to engage in dialogue.
11. Name and explain the three characteristics of mindfulness.
12. Name the benefits of being mindful.
13. Identify your listening style and how your style has helped or hurt your relationships.
14. What are the dangers of self-disclosure?
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
15. What guidelines should you follow when revealing information about the self?
16. Explain the four skills sets of emotional intelligence.
17. Outline the steps for restoring trust that has been broken.
18. The nonverbal immediacy behavior of ______ involves friendly behaviors such as
handshakes or a light touch on the hand or forearm.
19. How do you know if your organization encourages trusting relationships?
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
20. Why is confirmation at the “heart of dialogue?”
21. Name at least four of the eight characteristics of interpersonal dialogue as noted by
communication experts, Cissna and Anderson.
Essay
1. Contrast monologue with dialogue.
2. How can you “open a space” for dialogue in your organization?
3. What is the relationship between emotional intelligence and ethical decision-making
and behavior?
4. Compare and contrast mindfulness and mindlessness.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
5. How could increased mindfulness improve the ethical performance of you and your
organization?
6. Identify the benefits and dangers of self-disclosure in organizational settings. What
advice would you give a fellow employee about self-disclosure?
7. How do teacher confirmation behaviors encourage you to be a better student?
8. What behaviors might people engage in to make their communication appear more
approachable?
9. Explain why trust has a moral dimension.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
10. Evaluate the level of trust in your organization. Describe the impact of the presence
or lack of trust on the group’s effectiveness and ethical behavior.
11. What advice would you give someone who has experienced a betrayal of trust in an
organizational setting?
12. Feedback experts suggest there are ways to reduce the anxiety associated with
giving and receiving feedback. Explain how both senders and receivers can collaborate
to ensure successful interactions.
13. Evaluate your listening performance in a recent organizational communication
encounter using the HURIER model.