A BC D E
1
Which of the following is true regarding a strong stakeholder
management approach?
It means that a company has good relationships
with its various stakeholders
It has the potential to increase a company’s
financial performance
It can provide a company with a
strategic competitive advantage
All of the above are true None of the above are true.
2 An example of a primary stakeholder would be: The media Trade associations Customers Special interest-interest groups The government
3 Secondary stakeholders:
Tend to be less directly linked to the company’s
survival than primary stakeholders
Are typically directly linked to a company’s
survival
Are either impacted or impact
companies directly
Include customers and suppliers Include employees
4 Utilitarian power can best be described as:
The use of financial or other monetary means to
force a company to accommodate a particular
stakeholder need.
The use of force, violence or other restraint to
force a company to accommodate or respond to
their needs.
The use of symbolic and other resources
to force a company to accommodate
stakeholder needs
None of the above All of the above
5 Which of the following are key stakeholder attributes? Power Urgency Legitimacy Both a and b but not c A, B and C
6
Which of the following is true regarding stakeholder
management?
Adequate stakeholder management cannot
financially benefit a company
Stakeholders often have disparate needs when
they relate to companies
There is not a strong link between
stakeholder management and
competitive advantage
Ignoring the needs of stockholders will not
affect the company as a whole
is not expensive
7 A critical first step in the stakeholder management process is to: Properly identify stakeholders Assess the attributes of the stakeholders Divide the stakeholders into groups All of the above are true None of the above are true.
8
Which of the following is NOT one of the steps of the
Stakeholder Management Process?
Stakeholder Identification Stakeholder Prioritization Stakeholder Organization
All of the above are steps of the
Stakeholder Management Process
None of the above
9 Latent stakeholders are:
Those that possess two of the stakeholder
attributes
Considered to have moderate salience Considered to have high salience Considered to have low salience None of the above
10 Definite stakeholders have: Power Urgency Both power and urgency Neither power nor urgency Only legitimacy
11
Expectant stakeholders possess how many stakeholder
attributes?
One Two Three Four None
12
Dominant, Dependent, and Dangerous are all types of which
stakeholders?
Latent Expectant Definite Absolute Indifferent
13 Which of the following is NOT a type of latent stakeholder? Dependent Dormant Discretionary Demanding Exceptional
14 The power and urgency matrix can be used: To evaluate stakeholder management Identify stakeholders
Differentiate between primary and
secondary stakeholders
As a simple way to visualize stakeholders
to determine appropriate responses
None of the above
15
Which of the following quadrants in the power and urgency
matrix needs the most attention?
The quadrant representing stakeholders with low
power and low urgency
The quadrant representing stakeholders with
high power and low urgency
The quadrant representing stakeholders
with low power and high urgency
The quadrant representing stakeholders
with high power and high urgency
None of the above
16
Which of the following definitions refers to stakeholder
engagement?
The deliberate and purposeful process a company
has devised to work with its stakeholders
The degree to which a company needs to
respond to stakeholder needs
The use of symbolic and other resources
to force a company to accommodate
stakeholder needs
The deliberate attempt of a company to
actively seek its stakeholders’ inputs to
better deal with their needs and also
improve their operations.
The use of force to work with
stakeholders
17 The final step in the stakeholder management process is To evaluate the entire process To monitor stakeholders Stakeholder Engagement Stakeholder Identification Stakeholder prioritization
18
Which of the following is the most effective way to monitor
stakeholders?
Regular meetings with critical stakeholders An annual meeting with critical stakeholders Weekly email correspondence Weekly meetings with all stakeholders None of the above
19
Which of the following is the definition of dependent
shareholders?
Stakeholders that are both powerful and legitimate
Those stakeholders that possess power but
have no legitimate claims or urgency
Those stakeholders that have urgency
and legitimacy
Stakeholders that have power and urgency
but no legitimacy
Stakeholders with legitimacy
20
How many steps are there in the stakeholder management
process?
Three Five Seven Nine One
21 Which of the following are NOT forms of power? Coercive Utilitarian Normative Authoritarian Legitimate
22 Legitimacy is: A key stakeholder attribute A secondary stakeholder attribute Not a stakeholder attribute
The ability of a stakeholder to exert
pressures to force a company to make
changes to accommodate such pressure
None of the above
23
Any group or individual that can affect or is affected by the
achievement of an organization’s objectives is best described as
a(n):
Management group Stakeholder Special interest group Key employee An entity
24
The degree to whicha company needs to respond to stakeholder
needs refers to:
Power Legitimacy Urgency Stakehlder management None of the above
25 Which of the following is NOT a type of latent stakeholder? Dormant Discretionary Demanding All of the above are latent stakeholders
None of the above are latent
stakeholders
26 Which of the following are forms of power? Coercive Utilitarian Normative All of the above None of the above
27
Which of the following describes the influence any stakeholder
can have on a company‘s operations?
Salience Urgency Legitimacy Coerciveness Marketability
28
Which of the following quadrants in the power and urgency
matrix needs the least attention?
The quadrant representing stakeholders with low
power and low urgency
The quadrant representing stakeholders with
high power and low urgency
The quadrant representing stakeholders
with low power and high urgency
The quadrant representing stakeholders
with high power and high urgency
None of the above
Question
Question
What are stakeholders? Give two examples of primary and secondary stakeholders.
Compare and contrast primary and secondary stakeholders.
Discuss the three important stakeholder attributes. Give one example for each.
Discuss the different combinations of stakeholder attributes. Which stakeholder need the most attention? Be
specific.
Discuss the steps of stakeholder management. Give examples for each step.