Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
Test Bank
Chapter 4: Ethical Interpersonal Communication
Multiple Choice
1. What is a true statement about dialogue?
a. can’t be used during conflict
b. focuses on the gathering and processing of information
c. product of an I-Thou relationship
d. does not require much attention
2. You can expect to spend most of your time in an organization sending which type of
messages?
a. dialogue
b. technical dialogue
c. monologue
d. none of these
3. Which of the following is a characteristic of interpersonal dialogue?
a. scripted and rehearsed responses
b. openness to risk
c. focus on a specific outcome
d. certainty about the feelings of the other party
4. Refusing to lump people into categories reflects which psychological process of a
mindful state?
a. creation of new categories
b. welcoming new information
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
c. openness to different points of view
d. looking to future interaction
5. Judging the truth of a message comes at which stage of the HURIER listening
model?
a. hearing
b. remembering
c. evaluating
d. interpreting
6. Which of the following disconfirming responses fails to acknowledge the messages of
the other person?
a. impersonal
b. interrupting
c. tangential
d. impervious
7. The ______-oriented type of listener is good at evaluating complex messages but
can get bogged down in the details.
a. people
b. action
c. content
d. time
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
8. Alan’s team has trouble staying on task. He should employ ______-oriented listening
style with his group?
a. people
b. action
c. content
d. time
9. Which is considered an equal conversation of understanding and a product of an I–
Thou relationship?
a. dialogue
b. monologue
c. technical dialogue
d. default dialogue index
10. Which is considered a neutral stance of interaction between self and others?
a. dialogue
b. monologue
c. technical dialogue
d. default dialogue index
11. What does the “H” stand for in the HURIER model?
a. helping
b. hindering
c. hearing
d. hoping
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
12. Bob was struggling to make a decision. He had a ton of information that he had
compiled from the team and he was feeling bogged down in the details. He is
expressing ______-oriented category of listener?
a. people
b. action
c. content
d. time
13. Kim always sought to foster a work environment of openness and collaboration. This
type of leadership had a positive effect on the team because they saw that Kim sought
to build ______.
a. honesty
b. trust
c. confidence
d. compromise
14. In this type of confirming response, one communicator accepts the feelings of the
other as legitimate ______.
a. endorsement
b. acknowledgement
c. recognition
d. helpfulness
15. Of the following skill sets, ______ emotions is most difficult to use.
a. understanding
b. using
c. managing
d. identifying
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
16. A(n) ______ disconfirming response involves sending messages with multiple or
unclear messages.
a. tangential
b. endorsement
c. ambiguous
d. impervious
17. Which of the following is a true statement about organizational trust?
a. Those who trust do not put themselves in a vulnerable position.
b. It can be quickly developed.
c. makes an organization less productive
d. imposes an obligation to protect the rights and interests of others
18. Treating the other person with respect is which type of confirming response?
a. recognition
b. acknowledgement
c. endorsement
d. friendliness
19. Elisabet knows that she must control her anger if she is going to change her boss’s
mind about supplying more money for her project. To succeed, she must demonstrate
the skill of ______ emotions.
a. understanding
b. using
c. managing
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
d. identifying
20. Which of the following individuals is associated with the theory of dialogue?
a. Arelene Hochschild
b. Lord Acton
c. Martin Buber
d. Judi Brownell
21. In this stage, the listener assigns meaning to the message ______.
a. evaluating
b. interpreting
c. remembering
d. responding
22. On his first week on the job, Em told his new coworkers that he had been fired from
his last job for not getting along with his boss. Em appears to be which type of
inappropriate self-discloser?
a. oblivious
b. bumbler
c. open book
d. inscrutable
23. Words or actions that communicate physical or psychological closeness are called
______.
a. mindfulness
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
b. effective listening
c. self-disclosure
d. immediacy behaviors
24. A boss lying to a large group of employees about the true condition of the company
is an example of ______ trust betrayal.
a. major/intentional
b. major/unintentional
c. minor/intentional
d. minor/unintentional
25. Discussants in dialogue continually test their understanding of the perspectives of
other group members. This is which characteristic of interpersonal dialogue?
a. vulnerability
b. mutual implication
c. recognition of “strange otherness”
d. temporal flow
26. Jue is a concerned listener who is skilled at building relationships. Unfortunately, he
has a tendency to overlook the faults of others. He reflects ______-oriented listening
style.
a. time
b. people
c. content
d. action
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
27. Giving and receiving feedback should be thought of as a(n) ______ process.
a. avoidable
b. unnecessary
c. collaborative
d. ineffective
28. The nonverbal immediacy behavior of space involves which of the following ______.
a. moveable chairs
b. moving closer to another person
c. leaning towards another person
d. a friendly handshake
29. Which is a FALSE statement about Cissna and Anderson’s commitments to
effective ethical communication?
a. We can practice honesty when we want or when we think it is most applicable.
b. We need to value relationships and the common good.
c. We have to be open to influence and be willing to take criticism.
d. We ought to allow others to hold and express opinions different than ours.
30. When Roberta sat to listen to her employee give his resignation, she gave her full
attention to hear all he had to share. She wanted to be fully present in the moment.
What communication competency was Roberta practicing?
a. effective listening
b. mindfulness
c. self-disclosure
d. emotional Intelligence
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
31. Cal always knew that he wanted to build trust with his class. He felt an effective way
to do so would be to start the semester by sharing part of his own story. What
communication competency was Cal practicing?
a. effective listening
b. mindfulness
c. self-disclosure
d. emotional Intelligence
32. Even though Margaret was the CEO for the company, she always took the time to
acknowledge by name, make eye contact, and shake each employees hand when she
visited any department. What communication competency was Margaret practicing?
a. effective listening
b. trust building
c. self-disclosure
d. confirmation
33. Dan wanted to foster an office environment where there was openness and trust. He
took the time every meeting to provide a consistent meeting agenda, a reciting of the
company mission and values, ongoing respectful dialogue about agenda items and the
opportunity for others to provide input. Which communication competency was Dan
practicing?
a. effective listening
b. trust building
c. self-disclosure
d. confirmation
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
34. Hearing, understanding, remembering, interpreting, evaluating, and responding.
Which communication competency holds these six components?
a. effective listening
b. trust building
c. self-disclosure
d. confirmation
35. Where meaning is assigned to the message based on words and nonverbal cues
comes at which stage of the HURIER listening model?
a. hearing
b. understanding
c. interpreting
d. responding
36. Once the message has been received, it must then be processed and
comprehended. This comes at which stage of the HURIER listening model?
a. hearing
b. understanding
c. interpreting
d. responding
37. Once all five steps of the HURIER listening model have been successfully
completed, which final stage can take place?
a. hearing
b. understanding
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publications, 2022
c. remembering
d. responding
38. Behaviors that cue communication through things like appearance, body
movements, voice, or touch are considered what type of behaviors?
a. nonverbal
b. dominant
c. avoidant
d. passive
39. Which German philosopher established the “I–It” and “I–Thou” concept?
a. Dennis Reina
b. Jurgen Habermas
c. Martin Buber
d. Peter Salovey
40. Facial displays of emotion during conversation usually only last for what duration of
time?
a. 1/2 to 2.5 s
b. 2–4 s
c. 10 s
d. 1 s