47. The Food and Drug Administration regulates all of the following except
a. food.
b. drugs.
c. cosmetics.
d. personal care products.
48. Which of the following is not part of the FDA’s mission?
a. to help identify and develop new foods and drugs
b. to support better informed decisions about FDA-regulated products
c. to protect the public health
d. to enhance oversight of FDA-regulated products
49. The Food and Drug Administration is part of
a. Housing and Urban Development.
b. the Health and Human Services Department.
c. the Interstate Commerce Commission.
d. the Federal Trade Commission.
50. Which of the following is not a strategic priority of the Food and Drug Administration?
a. regulatory science
b. promotion
c. safety and quality
d. globalization
51. The Food and Drug Administration is involved in the regulation of
a. pet food.
b. weight loss programs.
c. dietary supplements.
d. fast foods.
52. Business’s response to consumerism over time has been one of
a. benign neglect.
b. rapid response.
c. ineffective action, followed by improved responses.
d. extreme care.
53. Businesses have responded to consumer activism with all of the following efforts except
a. toll-free hot lines.
b. user-friendly Web sites.
c. rebate and discount programs.
d. consumer representatives.
54. Programs that attempt to blend all of the functions of a business into a holistic, integrated philosophy built around
teamwork, productivity, and customer satisfaction are called
a. Six Sigma programs.
b. total care programs.
c. total quality management programs.
d. customer focus programs.
55. The focus of total quality management programs is
a. quality.
b. the customer.
c. efficiency.
d. worker satisfaction.
56. The initial part of the total quality management process is to
a. define quality in terms of customer expectations and requirements.
b. develop standards and specifications for quality.
c. design efficient production processes.
d. develop customer satisfaction surveys.
57. An important criticism of total quality management is that it
a. tried to do too much.
b. quality means different things to different people.
c. actually took focus off of the customer.
d. focused too much on adherence to standards, taking the enjoyment out of work.
58. The body of methodologies and techniques for achieving quality that focuses on the number of defects is called
a. Seven Standards.
b. Six Smith.
c. Six Sigma.
d. Seven Severance.
59. One of the strengths of Six Sigma program’s has been its
a. laser-like focus on worker satisfaction.
b. increase in customer loyalty.
c. contribution to research in production quality.
d. clarity of process and the steps companies must take to adopt it.
60. Six Sigma practitioners believe in fixing the ____ rather than the ____.
a. practice; theory
b. product; worker
c. process; product
d. worker; customer
61. Essential aspects of quality include which of the following?
a. advertising
b. color
c. attributes
d. durability
62. With respect to service, consumers are concerned with which of the following?
a. performance
b. building time
c. provider attributes
d. durability
63. The driving force behind guidelines for product liability is which of the following?
a. legal responsibility
b. selling products
c. ethical reasoning
d. immoral people
64. Which of the following is not impacted by tort risk?
a. relocation of a new plant
b. selling products
c. expanding operations
d. introducing a new product
65. The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?
a. ATVs
b. toy safety
c. cotton
d. phthalates
66. Today, the FDA regulates all of these except
a. vaccines
b. blood products
c. prescription drugs
d. medical care
67. Customer service is provided by all of the following except?
a. passing the buck
b. offices of consumer affairs
c. warranties
d. money back guarantees
68. TQM must emphasize all of the following except?
a. leadership
b. individualism
c. recognition
d. communication
Provide a short answer to each of these questions. Be sure to fully explain your answer.
69. Why are the food and manufacturing industries particularly susceptible to product liability suits?
70. What main issues hurt Takata when the public learned of its recalls of defective airbags? What does this illustrate?
71. Describe the legal doctrine of absolute liability.
72. Why do businesses want a uniform product liability code?
73. Describe the effectiveness of the Consumer Product Safety Commission over the years. What has been the primary
influence on its effectiveness?
74. The Food Safety Modernization Act (FSMA) gives the FDA a mandate to develop a science-based food safety system
that addresses hazards from farm to table, putting greater emphasis on the prevention of food-borne illness – a major
concern of consumers. Has this law been effective? How has it changed food safety?
75. How has business responded to consumer stakeholders over the years? What do you think made business respond
more effectively to consumers?
76. What is the controversy over “pink slime”?
77. Summarize the total quality management process.
78. Describe the major contributions that Six Sigma can make to the business/consumer relationship.
79. What has caused the expansion of the doctrine of strict liability concept?
80. What have been the impacts of new leadership in the CPSC?
Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your
position and use logical arguments and content from this and other chapters in the textbook to support it.
81. There are three ethical theories based on the concept of duty that speak to the ethical dimensions of quality. Describe
and evaluate each of these theories.
82. What are the main problems in the Johnson & Johnson talc power case?
83. Chapter 9 in the textbook discussed business ethics and technology, and this chapter describes the legal doctrine of
absolute liability. Discuss the relationship between bioethics and absolute liability. What implications does this
relationship have for business?
84. Tort reform is a high profile issue in current business and political discussions. Should tort reform be instituted?
Support your answer with sound reasoning.
85. One of the main criticisms of the total quality movement is that it has done nothing to define quality. Philosophers
have also wrestled with the definition of quality (see Pirsig, Zen and The Art of Motorcycle Maintenance). Define quality
in your own words. How difficult is this task? What implications does the task of defining quality have for the
business/consumer relationship?