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Johnson, Organizational Ethics, Third Edition Instructor Resource
Chapter 12
1. CSR stands for:
2. The local grocery store set a new goal to reduce 25% of its waste. By doing so, the owners
implemented recycling stations, eliminated plastic bags for customer use, promoted more local
and fresh products, and reduced their packaging of products. The store demonstrated
3. The firm was not interested in corporate citizenship and was only focused on complying with
the law. This is an example of which phase of corporate citizenship:
4. Kelsey always knew her company was corporately socially responsible, but she never fully
appreciated the full extent that executives integrated this value within the organization. Often
short term gains were forgone if it meant a better product for the customer. This is an example of
which phase of corporate citizenship:
5. If an organization is awakened to the need for corporate citizenship, they are typically in
which phase of corporate citizenship?
6. What does it mean to act on behalf of others while seeking to serve the needs of others and the
organization over selfish concerns?
7. It is an increasing trend that organizations should be evaluated on the ____________, that is
also known as profit, people, and the planet.
8. All of the following are components of organizational citizenship EXCEPT:
9. Which of the following is a primary stakeholder for a bank?
10. Which is the foundational (first) level of business responsibilities according to the CSR
Pyramid?
11. A business that sponsors of teams of volunteers is fulfilling which level of business
responsibilities?
12. According to agency theory
13. Giving back to the community takes place at which level of the CSR Pyramid?
14. In ____________ theory, the manager’s primary ethical obligation is to shareholders.
15. In addition to measuring financial performance, the triple bottom line measures ________
and ___________ responsibilities.
16. In this stage of issue maturity, only activist communities are aware of the problem.
17. Many laws have been passed regulating smoking. This indicates that the use of tobacco has
reached which level of maturity?
18. Which is a true statement about corporate sustainability efforts?
19. Covenantal relationships are based on all of the following EXCEPT:
20. Government and the media become aware of an issue in which stage of issue maturity?
21. “Development that meets the needs of the present without compromising the ability of future
generations to meet their own needs” is the definition of
22. What is characteristic of organizational stewards?
23. Developing the capacity to address social needs is the biggest challenge in which stage of
corporate citizenship?
24. The Tom-Tom issues management team certain that the population will continue to age but
doesn’t think that this trend will impact the firm’s sales. For Tom-Tom, population aging has
25. Identifying and responding to changing social and ethical conditions is called
________________.
26. Evaluate issues according to their magnitude and _______________.
27. _____________ are standardized procedures for evaluating an organization’s social and
environmental impact.
28. Companies at the _________________ stage of organizational citizenship development are
only interested in complying with laws and industry standards.
29. _________________ relationships are based on the commitment of parties to each other and
loyalty to shared values.
30. According to ___________ theory, the manager’s primary ethical obligation is to
stockholders in the company.
31. Organizations should focus on issues with high __________ and _______________.
32. The triple bottom line measures profit, people and _____________.
33. The media become aware of a social issue during its consolidating stage.
34. Covenantal relationships are based on exchanges between parties.
35. Socially responsible corporations can count on generating higher profits.
36. Sustainability efforts increase the level of employee engagement.
37. All stakeholders have intrinsic value according to Kant’s Categorical Imperative.
38. Organizational stewards develop transactional relationships with their organizations.
39. Social auditing is becoming a common business practice.
40. Define what a stakeholder is.
41. Identify TWO stakeholders of your organization and explain your organization’s
responsibilities to each of these groups.
42. Name and explain the stages of corporate citizenship.
43. Name and explain the four domains that are addressed by CSR activities.
44. Select a stakeholder group of your organization and identify the CSR actions that should be
directed at that group.
45. Why have societal expectations of organizations increased?
46. Describe someone you believe is an organizational steward.
47. A friend argues that business should focus solely on making money and not engage in
corporate social responsibility. How would you respond to his argument?
48. How well does your organization follow the CERES Principles?
49. Identify four primary stakeholders of your organization and outline the organization’s ethical
obligations to each.
50. Compare and contrast the stakeholder framework and the stewardship approach. Which
perspective best promotes organizational citizenship?
51. Answer the five questions of corporate social responsibility for your organization.
