Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
Test Bank
Chapter 11: Promoting Sustainable Organizational Citizenship
Multiple Choice
1. The local grocery store set a new goal to reduce 25% of its waste. By doing so, the
owners implemented recycling stations, eliminated plastic bags for customer use,
promoted more local and fresh products, and reduced their packaging of products. The
store demonstrated ______.
a. stakeholder focus
b. overcoming the competition
c. sustainability
d. corporate social responsibility
2. The firm was not interested in corporate citizenship and was only focused on
complying with the law. This is an example of ______ phase of corporate citizenship.
a. elementary
b. engaged
c. innovative
d. integrated
3. Kelsey always knew her company was corporately socially responsible, but she never
fully appreciated the full extent that executives integrated this value within the
organization. Often short term gains were forgone if it meant a better product for the
customer. This is an example of which phase of corporate citizenship?
a. engaged
b. innovative
c. transformative
d. integrated
Student Resource
Johnson, Organizational Ethics, 5e
4. If an organization is awakened to the need for corporate citizenship, it is typically in
which phase of corporate citizenship?
a. elementary
b. engaged
c. innovative
d. integrated
5. What does it mean to act on behalf of others while seeking to serve the needs of
others and the organization over selfish concerns?
a. organizational citizenship
b. relationship
c. stewardship
d. affiliation
6. It is an increasing trend that organizations should be evaluated on the ______, also
known as profit, people, and the planet.
a. the triple bottom line
b. the three P’s of business
c. annual corporate social responsibility reports
d. all of these
7. A frequently used CSR strategy that promotes a specific cause that benefits society
is ______.
a. cause promotions
b. cause-related marketing
c. corporate social marketing
d. corporate philanthropy
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
8. Which of the following is a primary stakeholder for a bank?
a. national banking association
b. neighboring businesses
c. local television station
d. bank customers
9. Which is the foundational (first) level of business responsibilities according to the
CSR Pyramid?
a. legal
b. economic
c. philanthropic
d. ethical
10. A business that sponsors of teams of volunteers is fulfilling which level of business
responsibilities?
a. economic
b. philanthropic
c. legal
d. ethical
11. According to agency theory, ______.
a. a corporation’s primary responsibility is to its shareholders
b. corporations need to pay attention to all groups impacted by their operation
c. outside groups need to be treated fairly
d. outside groups are worthy of respect
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
12. Giving back to the community takes place at which level of the CSR Pyramid?
a. legal
b. ethical
c. philanthropic
d. economic
13. In ______ theory, the manager’s primary ethical obligation is to shareholders.
a. stakeholder
b. agency
c. wealth
d. reciprocity
14. In addition to measuring financial performance, the triple bottom line measures
______ and ______ responsibilities.
a. civic; future
b. social; spiritual
c. social; environmental
d. environmental; sustainability
15. In this stage of issue maturity, only activist communities are aware of the problem.
a. emerging
b. latent
c. institutionalized
d. consolidating
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
16. Many laws have been passed regulating smoking. This indicates that the use of
tobacco has reached which level of maturity?
a. institutionalized
b. emerging
c. consolidating
d. latent
17. Which is a TRUE statement about corporate sustainability efforts?
a. preserve the natural environment
b. demand constant improvement to achieve
c. can boost profits
d. all of these
18. A frequently used CSR strategy that encourages or pays employees to volunteer on
community projects is ______.
a. cause promotions
b. volunteering
c. corporate social marketing
d. corporate philanthropy
19. Government and the media become aware of an issue in which stage of issue
maturity?
a. latent
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
b. emerging
c. consolidating
d. institutionalized
20. “Development that meets the needs of the present without compromising the ability
of future generations to meet their own needs” is the definition of ______.
a. stakeholder theory
b. sustainability
c. stewardship
d. shareholder theory
21. Which is a TRUE statement about corporate advocacy?
a. does not influence public policy
b. is a tool of the political left but not of the political right
c. Employees and society increasingly expect companies to take social stances.
d. is the traditional approach of corporations
22. What is characteristic of organizational stewards?
a. intrinsically motivated
b. extrinsically motivated
c. seek tangible rewards
d. transactional relationships
23. When are consumer boycotts most effective?
a. target an entire industry
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
b. focus on a single company over a single issue
c. when led by celebrities
d. none of these
24. The Alchemy Chemical Company issues management team is certain that the
population will continue to age but doesn’t think that this trend will impact the firm’s
sales. For Alchemy population aging has ______ magnitude and ______ probability.
a. high; low
b. high; high
c. low; high
d. low; low
25. CSR stands for ______.
a. creed of sustaining relationships
b. corporate social responsibility
c. corporate sustainable responsibility
d. common state of responsibility
26. This term best defines what society expects from business, governments, and
nonprofits.
a. organizational citizenship
b. relationship
c. stewardship
d. affiliation
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
27. Which of the elements is NOT a component of practicing organizational citizenship?
a. sustainability
b. corporate advocacy
c. stakeholder focus
d. corporate sustainable responsibility
28. According to this theory, a manager’s responsibility is to promote the interests of
stockholders’ ______ theory.
a. agency
b. managerial
c. CSR
d. stakeholder
29. A frequently used CSR strategy that involves setting up a non-profit organization
with a charitable purpose to make contributions and to provide support to other
organizations and communities is ______.
a. partnership
b. volunteering
c. foundation
d. corporate philanthropy
30. A frequently used CSR strategy that involves engaging fairly with suppliers is
______.
a. cause promotions
b. cause-related marketing
c. corporate social marketing
d. social responsible business practices
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
31. A Fortune 500 company decides to start a healthy eating campaign. This company
is using a ______ CSR strategy.
a. foundation
b. cause-related marketing
c. corporate social marketing
d. corporate philanthropy
32. An organization sets aside one day out of the year for its employees to work at a
local soup kitchen. The employees are paid for this work. This represents which CSR
strategy?
a. volunteering
b. cause-related marketing
c. corporate social marketing
d. partnership
33. Corporate citizenship investigators use what term to describe leading citizenship
from the middle or lower levels of the organization.
a. passionate practitioner
b. catalytic approach
c. moral shocks
d. social intrapreneurialship
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
34. What is it called when an organization needs to identify and respond to changing
social and ethical conditions?
a. issues management
b. corporate social responsibility
c. impression management
d. responsibility
35. When an organization takes time and resources to survey the environment to
identify potential issues that might impact the organization, this is called ______.
a. framing
b. scanning
c. surveying
d. research
36. ______ responsibilities are not a part of Carroll’s CSR pyramid.
a. Economic
b. Legal
c. Transitional
d. Philanthropic
37. Which of the following is a stakeholder for a local business retail store?
a. product suppliers
b. neighboring businesses
c. the local newspaper
d. the City Council
Student Resource
Johnson, Organizational Ethics, 5e
38. The local superstore just decided to promote a local ballot initiative for expanding
the urban growth boundary for the community. This is an example of ______.
a. corporate boycott
b. corporate advocacy
c. impression management
d. framing
39. When an organization chooses to make policy changes to promote better waste
management and recycle efforts, this is an example of ______.
a. better business negotiations
b. environmental restoration
c. conservation
d. sustainability
40. If a company has awakened to the need for social responsibility and has taken mild
steps to adopt new policies, they could be categorized at Stage ______ state of
development.
a. 1: elementary
b. 2: engaged
c. 3: innovative
d. 4: integrated
41. When a company has visionary leaders who are out to make the world a better
place and who are willing to lose money in the short term to seize gains later, they could
be categorized as at Stage ______ level.